1303 Isengard Ct, San Jose, CA 95121Open 24/7 ยท Same-Day ServiceLicensed, Bonded & Insured · CSLB #1088937 · VerifyOpen 24/7 ยท Same-Day Service
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Garage Door Cables In San Jose

Garage Door Cables In San Jose need fast help? Palms Garage Doors fixes snapped, frayed, and loose cables with prompt service and clear quotes.

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At a glance

Garage Door Cables In San Jose connect the door lifting system to its bottom corners and help the door rise and lower evenly. Palms Garage Doors inspects worn, loose, frayed, or broken cables in San Jose, CA, identifies related concerns, and provides a suitable repair or replacement option.

Garage Door Cables In San Jose need fast help? Palms Garage Doors fixes snapped, frayed, and loose cables with prompt service and clear quotes. Call today

Garage Door Cables In San Jose

Garage Door Cables

Garage Door Cables In San Jose connect the door lifting system to its bottom corners and help the door rise and lower evenly. Palms Garage Doors inspects worn, loose, frayed, or broken cables in San Jose, CA, identifies related concerns, and provides a suitable repair or replacement option.

How garage door cables support door movement

Garage door cables transfer lifting force from the spring system to the garage door. Each cable is located along the sides of the door, where it runs between the lower door area and a cable drum near the top of the garage opening.

On many doors, a cable attaches near the bottom bracket at the lower corner of the door. It travels upward beside the track and wraps around a drum mounted on a shaft above the door. The drum turns as the spring system stores or releases energy, allowing the cable to lift or lower the door in a controlled path.

Garage Door Cables do not power the door by themselves. They work with the springs, drums, shaft, tracks, rollers, hinges, and bottom brackets. An automatic opener may move the door, yet the opener depends on a properly balanced door system. If a cable is damaged or comes off the drum, the door can become uneven, jammed, or unsafe to operate.

The cable job is simple, but the load it carries is not. A garage door can be heavy, and the cables help keep that weight supported from both sides. When both cables stay properly aligned and tensioned, the door can move more evenly through the vertical and horizontal tracks.

A cable concern should be addressed before repeated operation causes further trouble. Is one side of the door sitting lower than the other? Has the door stopped partway and become crooked? Those signs may involve a cable, though connected components also need to be checked through garage door repair.

Warning signs that cables may need attention

Cable trouble often appears as uneven movement, visible wear, or a door that no longer travels correctly. A close visual review from a safe distance can reveal clues, but only an inspection can confirm the source of the problem.

Common signs to watch for

  • Fraying strands along a cable
  • A cable that looks loose or hangs near the track
  • A cable that has slipped off the drum
  • A cable that appears wrapped unevenly around the drum
  • A door that lifts crookedly
  • A bottom corner that stays lower than the other side
  • A loud snap followed by a door that will not open properly
  • A door that binds, jerks, or stops while moving
  • A gap beneath one side of the closed door
  • A door that feels unusually heavy during manual operation
  • An opener that strains, stops, or reverses while trying to lift the door

A snapped cable can leave the garage door partially raised or stuck on one side. Do not try to force the door straight, pull the cable into place, or continue operating the opener. The cable is tied to a system that can carry spring tension and door weight.

Not every crooked or stuck door has a failed cable. A bent track, damaged roller, worn hinge, broken spring, shifted drum, or obstruction in the track can create similar symptoms. That is why the condition of the full lifting path matters before a repair decision is made.

Frayed cables need prompt attention

Frayed cables are a warning that the cable may be losing strength. Individual wire strands can break from normal wear, rubbing, corrosion, poor alignment, or contact with another component.

A cable may still hold the door after a few strands break, yet it should not be treated as reliable. Continued use can place more stress on the remaining strands. A technician can inspect the cable route, determine why wear occurred, and check whether the matching cable on the other side also needs attention through garage door cable replacement.

A cable off the drum can affect the whole door

A cable off the drum can prevent the door from lifting evenly. Once the cable loses its correct position on the drum, the door can tilt, catch in the tracks, or stop moving.

This issue may happen after a spring problem, a door obstruction, track damage, or an attempt to operate the door while it is out of alignment. The cable may be visibly loose, but the underlying cause may be elsewhere. Palms Garage Doors can inspect the drum, shaft, spring system, track path, and lower cable connection before work begins.

What causes garage door cable problems

Garage door cable problems usually develop from wear, misalignment, corrosion, or trouble in a connected lifting component. Cables are durable steel components, yet they work under demanding conditions each time the door cycles.

Common causes

  • Normal wear from repeated door movement
  • Cable strands rubbing against a drum edge or bracket
  • Rust or corrosion on cable wires
  • A door that is out of balance
  • A broken or weakened spring
  • A cable drum that is damaged or misaligned
  • Track issues that cause the door to bind
  • Worn rollers that affect travel through the tracks
  • An impact to the door or track from a vehicle or stored item
  • Loose or damaged lower hardware
  • An opener continuing to pull against a door that is not moving correctly

A cable may wear faster if it does not track cleanly onto the drum. If the door binds during travel, the lifting system can be pulled out of its normal path. Small issues can grow when the opener is used repeatedly against resistance.

San Joseโ€™s dry periods and seasonal moisture can also affect metal components over time. Dust, grime, and moisture can collect around the cable route and lower door area. Corrosion is not always obvious at first glance, particularly where a cable wraps around a drum or connects near the bottom corner.

Cable styles used on garage doors

Garage door cable styles vary based on the door lift system, track arrangement, and weight requirements. The correct cable is selected for the specific door setup rather than chosen by appearance alone.

Most residential sectional doors use lift cables connected to a spring system above the door. These cables commonly run from the bottom corners of the door to drums near the torsion shaft. As the shaft turns, the drums wind or unwind the cables.

Some doors use extension spring systems. Their cable arrangement may include lift cables and safety cables, depending on the system. These setups operate differently from torsion spring systems and need to be identified correctly before a cable is selected or serviced.

Watch video on YouTube

Commercial and larger doors may use cables suited to heavier door sections, different track layouts, or specialized lift arrangements. A high lift or vertical lift door can use a cable path that differs from a standard residential setup. The proper setup depends on how the door travels and where it rests when open.

Cable setup comparison

Cable setupWhere it is commonly usedWhat affects matching
Torsion lift cableSectional doors with springs above the openingDoor weight, drum type, shaft setup, and track layout
Extension system cableDoors using springs along the horizontal tracksSpring arrangement, pulley path, and door travel
Safety cableCertain extension spring systemsSpring placement and mounting arrangement
Commercial lift cableLarger or specialized door systemsDoor configuration, lift style, drum, and track setup

A cable can look similar to another cable while being wrong for the door. Diameter, length, end fitting style, cable construction, drum groove arrangement, and lifting setup all matter. A poorly matched cable can wind incorrectly, wear early, or affect door balance.

Correct matching protects movement and balance

Correct cable matching supports balanced lifting, proper drum contact, and even door travel. A technician needs more than a quick measurement to determine the suitable replacement.

Inspection details that can affect matching

  • The door size and general weight
  • Whether the system uses torsion or extension springs
  • The drum configuration and cable groove layout
  • The track arrangement
  • The cable length and wire thickness
  • The cable end style and bottom connection
  • The shaft and spring arrangement above the door
  • Whether the door has standard, high lift, or another lift setup
  • The condition of the opposite side cable
  • Signs of damage to drums, tracks, rollers, or lower brackets

The two sides of the door must work together. Replacing a visibly damaged cable without checking the opposite cable or the cause of the failure can leave the system uneven. If the second cable is worn or the drum is damaged, the same issue may return.

The opener is also considered during inspection, even though it does not select the cable type. An opener that has been pulling against an unbalanced or crooked door may need its operation checked after the cable issue is resolved. The goal is to restore safe, even door movement before relying on powered operation.

Inspection helps determine whether adjustment or replacement fits

An inspection identifies whether the cable can remain in service, needs repositioning, or should be replaced. Not every cable concern requires the same solution.

A cable that has come off a drum may sometimes be intact, but the system must be checked for the reason it moved out of place. A frayed, kinked, crushed, corroded, or broken cable will often need replacement. The condition of the drums, springs, tracks, rollers, bottom brackets, and door sections helps guide that decision.

Typical inspection sequence

  1. Review the door position and look for visible signs of uneven lifting.
  2. Check the cable condition without placing anyone beneath an unsupported door.
  3. Examine the drum area and cable path for misalignment or damage.
  4. Review connected components that can affect cable tension and travel.
  5. Identify a correctly matched replacement option if replacement is needed.
  6. Complete the needed service using proper handling for spring loaded hardware.
  7. Test door travel, alignment, balance, and opener response after the work.

The work needed can vary based on whether the door is closed, partially open, off track, or affected by spring damage. Access around the door, the cable configuration, and the condition of connected hardware can also affect the service approach. Related garage door maintenance can help identify wear before it causes a larger problem.

Service conditions can vary

A door that is stuck overhead or sitting unevenly may require a different approach from a door that is fully closed. The door position and surrounding conditions should be assessed before work begins.

Why cable work requires careful handling

Garage door cable work requires care because cables are connected to spring force and the weight of the door. A loose cable can appear harmless, yet its position may be linked to a loaded drum, spring shaft, or lower bracket.

Do not attempt to rewind a cable onto a drum. Do not loosen cable hardware, remove a bottom bracket, or pull on a cable to straighten the door. Bottom brackets and cable connections can be under substantial force, even when the door is not moving.

If a cable breaks while the door is open or partly open, keep people, pets, and vehicles away from the opening. Avoid standing under the door. If the opener is connected and the door is crooked or stuck, stop using the wall control and remote until the system is assessed.

A garage door that cannot close securely can also affect access to the property. Call for help rather than attempting to hold the door in place with makeshift supports. Emergency garage door repair can help address urgent concerns when a door is unstable or cannot be used normally.

Safe checks you can make before service

You can prepare for cable service by observing the door without touching tensioned hardware. Clear information helps the technician understand what happened and arrive ready to inspect the correct area.

Before your appointment

  • Stop using the opener if the door is crooked, jammed, or unusually noisy.
  • Keep children, pets, and vehicles away from the door.
  • Look from a safe distance for fraying, loose cable loops, or a cable off the drum.
  • Note whether the door is fully closed, partly open, or stuck overhead.
  • Check whether one side of the door is lower than the other.
  • Move stored items away from the inside of the door opening.
  • Take clear photos of visible cable damage if it can be done safely.
  • Write down whether you heard a snap, grinding sound, or repeated opener strain.

Do not pull the emergency release if the door is hanging unevenly or does not appear supported. Disconnecting the opener in that situation may allow the door to move unexpectedly. The safest next step depends on the door position and the condition of the lifting system.

What should be checked after cable service

After cable service, the door should move evenly through its normal travel path. A technician can check the cable routing, drum alignment, door balance, track travel, and response of the opener through complete garage door service.

Post service review

  • Cables sitting correctly in the drum grooves
  • Even lifting from both bottom corners
  • Smooth travel through the vertical and horizontal tracks
  • Proper alignment of rollers and hinges
  • Door balance through its travel range
  • Controlled opening and closing response
  • No unusual cable rubbing or scraping sounds
  • Proper closing position and bottom seal contact
  • Opener operation after the door is moving correctly

Listen to the door during the first few normal cycles after service. A new scraping sound, uneven movement, or visible cable shift should be reported promptly. Do not wait for a cable to break before calling.

Ongoing care for garage door cables

Garage door cables need observation more than routine homeowner adjustment. Their condition can often be reviewed during a general visual check of the door system and as part of a maintenance plan.

Safe care habits

  • Look for frayed strands during periodic visual checks.
  • Keep the track area clear of boxes, tools, and stored items.
  • Avoid bumping the lower door corners or tracks with vehicles.
  • Do not spray lubricant directly on cables.
  • Address door binding, crooked movement, or opener strain early.
  • Have the door inspected if the cables look rusty, loose, or uneven.

Cables should not be lubricated as a homeowner maintenance task. Oil or grease can attract debris and make it harder to spot early wire damage. The cable path, drum condition, and door balance matter more than adding lubricant.

Help for Garage Door Cables In San Jose

Garage Door Cables In San Jose can be affected by regular use, door alignment concerns, corrosion, and strain from connected components. Palms Garage Doors provides practical inspection and service for homeowners, property managers, and business owners dealing with cable concerns.

A property manager may notice a tenant reporting that the door is crooked or will not close. A homeowner may find a cable hanging beside the track after hearing a sharp noise. A business owner may see a door opening unevenly at a storage area. Each situation needs a focused review of the cables and the lifting system they support.

Palms Garage Doors can examine the visible issue, check related hardware, and explain what is found in clear language. If a replacement is appropriate, the goal is to use a correctly matched cable that fits the door configuration and supports dependable movement. Commercial properties may also need commercial garage door repair when a larger door is affected.

Related Services

Contact Palms Garage Doors for cable help

Garage Door Cables In San Jose deserve prompt attention when they fray, loosen, break, or slip from the drum. Continuing to run a door with a cable issue can damage connected hardware and may leave the door stuck or unstable.

If your garage door is uneven, noisy, off track, or showing visible cable wear, call Palms Garage Doors at (650) 600-6656. You can also contact Palms Garage Doors to request help with a cable inspection or suitable replacement in San Jose, California.

Reviewed by Elad Levi, owner ยท Updated November 2026Licensed contractor, CSLB #1088937 ยท C-61 / D-28

Reviews

What our customers say

Live Google reviews from homeowners across the Bay Area.

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Marc profile picture
Marc
19 days ago
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+3
Peter, Antonio, and Gavin were amazing! They worked so hard to make everything just perfect for us. It was enjoyable to have them and they were professional, friendly , respectful and so conscientious. They were all gentleman. They made sure to explain everything to us . Iโ€™m so happy I went with Palm , to get our garage doors . The doors are so amazing and everything works perfectly! They run smooth and quiet. I would give them the highest recommendation!
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Jessie _ Shuang Ji profile picture
Jessie _ Shuang Ji
48 days ago
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+0
Peter did an awesome job installing my garage door opener. I have 3 different companies came, and they are either not professional or giving me ridiculous price. Peter noticed our door is 8 feet right away, he gave me good solutions, did the job fast, tested and showed me everything.I am super happy with the service
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Noel Surio profile picture
Noel Surio
52 days ago
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+0
Very good customer service. Worked with us to get the garage door that we wanted and they made sure it came out the way we wanted.
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Supraja Sivaram profile picture
Supraja Sivaram
64 days ago
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+0
My garage door spring broke and my car was completely trapped inside, so I was in a real bind. I messaged Palms Garage Doors on Yelp and they responded extremely quickly. Peter arrived right on time as scheduled and got straight to work. He fixed the door efficiently and professionally, and best of all, there was zero upselling. They did a fantastic job and I wouldn't hesitate to call them again. Highly recommended!
Posted on Yelp Yelp
Supraja S. profile picture
Supraja S.
65 days ago
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+0
Total lifesavers. Our garage door spring snapped unexpectedly and trapped our car right when we needed to head out. I reached out to Palms Garage Doors through Yelp, and their response time was lightning-fast. Peter showed up right when promised, diagnosed the issue instantly, and had the spring replaced and the door running smoothly in no time. Honest pricing with zero annoying upselling. Excellent service from start to finish--five stars!
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Jonathan Chan profile picture
Jonathan Chan
65 days ago
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+0
Elad was fantastic. Very quick and thorough. Gave me options. Thank you! He was able to fix the broken spring in less than 30 minutes
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Mark Benton profile picture
Mark Benton
66 days ago
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+2
My garage unexpectedly came off the brackets as my wife went off to work, and Brian was absolutely awesome with great service and very professional!! You can tell he was very Very experience. He came in, accessed the situation and in 3 mins, got his tools and literally attacked the technical repair job!! Completed the job literally in minutes.!! I will be calling them back for further service and products in the future!! in addition, got same-day service within 3 hours of the call!! Excellent Absolutely, and Outstanding !!!
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Victor C. profile picture
Victor C.
66 days ago
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+0
My garage door failed to lift all of a sudden on a Saturday over the labor day weekend. Got a reference and called the Palms Services. The technician showed up on Sunday morning around noon and quickly diagnosed the broken spring torsion. We agreed to upgrade the spring to a heavy-duty, standard dual-torsion spring and also replace the 10 wheels in the rail. The total price was on the higher end (from my research) but it is a holiday weekend and an emergency service request. The technician shared some maintenance knowledge with me and got everything fixed within an hour. No complain.
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achristo70
67 days ago
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+1
Peter was awesome and I highly recommend. Professional, knowledgeable clean and easy to work with. Changed our broken Torsion spring, showed me the drums, rollers, hinges. He even made me a video to show me where and how to do maintenance (spray lube).
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A C. profile picture
A C.
68 days ago
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+0
9/4/2026 - Peter was awesome and I highly recommend. Professional, knowledgeable, clean and easy to work with. Changed our broken Torsion spring, showed me the drums, rollers, hinges. He even made me a video to show me where and how to do maintenance (spray lube).
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Ramkumar Jeevakan profile picture
Ramkumar Jeevakan
90 days ago
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+0
Palms Garage door team is very professional team and in particular service tech Zoli is very well-mannered and knowledgeable. Update 6 months after the install , had an problem, where the garage door and itโ€™s WiFi connection. Office folks who I spoke to was very responsive and immediately sent a tech . Illia was the tech who came onsite , took the time to explain why it lost its connectivity, he was very responsive and helpful.
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Antonio Gil profile picture
Antonio Gil
95 days ago
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+1
The service and work was done real fast and excellentโ€ฆ thank you
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Rodrigo C profile picture
Rodrigo C
96 days ago
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+0
Had a great experience! Illia is a super nice guy, diagnosed the problem quickly and professionally, got it done even though it was past 9pm! Service was quick and effective.
Posted on Yelp Yelp
Gordon Y. profile picture
Gordon Y.
114 days ago
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+0
My garage door was making a lot of noise lately. I reached out to another company who gave me an unexpected solution, asking me to change a lot of things and wanted to charge me a lot of money with unnecessary upsell. I reached out to Palms and they responded quickly. Illia came out on a Sunday, super pleasant and knowledgeable. He explained my garage door issue and I only needed a tune up which he did. The door is now a lot quieter and operating more smoothly. I really appreciate his honesty and no upsell what so ever. I will use Palms when I need to replace my opener as they are local business and know how to treat their customers.
Posted on Yelp Yelp
Sandeep P. profile picture
Sandeep P.
132 days ago
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+0
i had a great experience with my technician with replacing my broken garage door.He was very knowledgeable and professional, quickly identified the broken spring and replaced it in a jiffy and just like that its brand new again. i would highly recommend them if you have some any troubles with your garage door.
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Lorraine N. profile picture
Lorraine N.
154 days ago
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+0
Our experience with Palm Garage Doors was fast and professional. The company's office returned my inquiry almost immediately. The next day their technician, Illia, arrived on schedule. He quickly diagnosed the issues with our non functioning garage door, and detailed the various options for repairs, and pricing for each. We chose the option that worked best for us, with upfront pricing and warranties. Illia was very knowledgeable, and within a couple hours, we had a "new" working garage door. We are very pleased with our experience with Palm Garage and Illia.
Posted on Yelp Yelp
Wilson C. profile picture
Wilson C.
166 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
Great job fixing a broken torsion spring and cables at my house in SF. Technician was friendly and knowledgeable and got it done quickly. Would highly recommend.
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Meher V. profile picture
Meher V.
167 days ago
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+0
5 stars for responsiveness. Thd technican arrived on time. He diagnosed the issue very quick, and was able to replace the faulty garage door opener in less than an hour. The price was reasonable too. The entire process was very smooth and professional. Overall I'm very satisfied and highly recommend them.
Posted on Yelp Yelp
Diane W. profile picture
Diane W.
169 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+1
One of the rollers on our garage door came off track recently causing issues with opening and closing. I found Palms Garage Doors on Yelp. They had excellent reviews by customers and a 4.9 star rating. We gave them a call and were told they could be here today between 12:30pm and 2:30pm. Elad was very punctual and arrived at exactly 12:30pm. He took a look at our garage door and assessed the situation. The bolts on our garage door needed to be tightened. Many had become loose over time. He increased the tension of the spring coils because our garage door off balance and he replaced all the metal rollers within the metal track. He said it would take him about 45 minutes to fix. Everything worked out great. He did exactly as he had promised and with great efficiency. He made sure to show us, before he left, what got replaced. The garage door opens and closes so much smoother and better than before. It's much quieter too. Elad, was very professional and kind. He did an amazing job fixing our garage door. My husband and I appreciated that he could fix it the same day we called. We will definitely reach out to him in the future if need be, for our garage door needs.
Posted on Yelp Yelp
Naima S. profile picture
Naima S.
170 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
Illia was wonderful! He patiently explained what was wrong with our garage door and gave us 3 options for repair and let us decide what was best for us at the time. He did a great job and we would definitely call Palms again to work with Illia!
Posted on Yelp Yelp
Mike L. profile picture
Mike L.
198 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
I contacted Palm through Yelp for an estimate on my garage door opener, and Elad arrived within an hour. Instead of trying to upsell me on a brand new unit, he gave me a reasonable quote for a repair--with the promise that if he couldn't fix it, his troubleshooting time would be completely free. Thanks to his expertise, Elad pinpointed the exact problem and had it resolved in just 20 minutes. I am incredibly happy with their service. They offer quick response times, in-depth knowledge, and refreshing honesty. It's great to find a company that actually fixes the problem rather than making up reasons to replace expensive equipment. Highly recommended!
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Tim C. profile picture
Tim C.
246 days ago
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+1
Great service. professional technician, fair price, highly recommend.
Posted on Yelp Yelp
Xinghua L. profile picture
Xinghua L.
259 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
Illia did a really great work fixing our door. He really well explained the problem and the solution. I like such transparency and I learned more about my garage. Illia calls in advance about the timing and is very patient with my questions. Great work and many thanks to him.
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Andy A. profile picture
Andy A.
306 days ago
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+0
Zoli has done a great job fixing our garage door issue. Heโ€™s very responsive and professional on diagnosing the issue, getting the right parts, and having the job done quickly. Highly recommend the company.
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Yijin Z. profile picture
Yijin Z.
397 days ago
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+0
Illia is very reliable! He called ahead to confirm the time and showed up right on schedule. He did a thorough inspection and explained everything to us with great patience (we know nothing about garage doors, apparently!). He replaced the springs and did an excellent job and everythingโ€™s working perfectly now. Such a relief!
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Ray J. profile picture
Ray J.
594 days ago
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+0
Perfect job
Posted on Thumbtack Thumbtack
Luther S. profile picture
Luther S.
701 days ago
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+0
Leo from Palm Garage Door did a great job fixing our garage door. He gave us our options and advised us what is better to spend on in the meantime. He went to the store the parts and tools he needed and finished the work within a couple of hours on a Sunday night. Highly recommended!
Posted on Thumbtack Thumbtack
Balaji M. profile picture
Balaji M.
832 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+1
They were very prompt and responsive. They installed garage door on Saturday and there was an issue about clearance because of miscommunication. But they kept me informed and fixed it on Monday. The photos show on Friday and Monday. Their service and communication through the entire process was pronominal and always kept me up to date on the progress
Posted on Thumbtack Thumbtack
Mark W. profile picture
Mark W.
834 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+0
I highly recommend Palms. Exemplary customer service & my problem was solved within 45 minutes!!! Above and beyond service.
Posted on Thumbtack Thumbtack
Sarah g. profile picture
Sarah g.
840 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+0
Professional, provided me different options and answered my questions in details; efficient, I had the consultation on Thursday and the new garage door was up and running on Saturday. I would recommend Palms Garage Doors to anyone.
Posted on Angie's List Angie's List
Homeowner profile picture
Homeowner
49 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Prompt reply and great service, technician Peter explained what needed to be replaced and why. Very happy customer!
Posted on Angie's List Angie's List
Michael L. profile picture
Michael L.
57 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
He was fast, did everything he said he was gonna do!
Posted on Angie's List Angie's List
Homeowner profile picture
Homeowner
57 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Fast job good price
Posted on Angie's List Angie's List
Gerald F. profile picture
Gerald F.
127 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Great job!
Posted on Angie's List Angie's List
Eric S. profile picture
Eric S.
140 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Both more knowledgeable and less expensive
Posted on Angie's List Angie's List
Sharon D. profile picture
Sharon D.
145 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Efficient and price was great!
Posted on Angie's List Angie's List
Don M. profile picture
Don M.
220 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
The service response was prompt and the work was well done. The technician explained the job and performed the repair as described. I would hire them again. Don
Posted on Angie's List Angie's List
Michael M. profile picture
Michael M.
227 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Work completed.
Posted on BBB BBB
Richard Y profile picture
Richard Y
256 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
I have high expectations doing things with high quality and Palms is one of the few companies that could meet my high expectations. What sets Palms apart from most other companies is that they have professional project managers who make sure the customer is happy with the job. I get slow responses (hours) from other companies about my concerns and questions before vendor selection but Palms was very quick to respond to my phone / text messages within minutes. For example, I had concerns about how my doors would look centered even though my door openings were smaller than standard size doors and risks looking off-centered. ******* was very responsive to my concerns and ensured me the installers would have ways to make the door look good. When the installers came, they at first refused to center the door because he didn't know how to do it and was continuing to install the door off-centered but when I quickly called/texted ******* mid-job, within minutes she was able to reach out to the installer's supervisor who rushed to my house, took a look at the situation and immediately came up with a smart way to make the doors centered. I was impressed with both ******* and the installer's supervisor. The doors looked great and I would absolutely recommend Palms to others.
Posted on Angie's List Angie's List
Milin S. profile picture
Milin S.
268 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Peter Edwards from Palms Garage Doors provided exceptional service. He was incredibly knowledgeable, helpful, and transparent throughout the process. I appreciated that his estimates focused strictly on what was necessary, without any upselling. The company was highly responsiveโ€”scheduling the visit and completing the work much faster than expected. The pricing was very fair; Iโ€™m hopeful the quality stands the test of time and will update this review should any issues arise.
Posted on Angie's List Angie's List
Nicholas H. profile picture
Nicholas H.
271 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Great job, quick!
Posted on BBB BBB
Nora H profile picture
Nora H
362 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
I had a great experience working with Palms Garage Doors. From the initial estimate to scheduling the repair, all representatives were helpful and kind. Our garage door repairman was Illia - he was incredibly kind, friendly, and communicative throughout the entire process. He took the time to explain what needed to be fixed, answered all my questions, and made sure everything was working perfectly before he left. The quality of his work was excellent, and I truly appreciated his professionalism. I highly recommend him to anyone needing reliable, top-notch garage door service.
Posted on BBB BBB
Kalvin J profile picture
Kalvin J
387 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Illia was fantastic! He was right on time, explained why my garage door was having issues and laid out several different paths forward for fixing it. He completed the job in a little under an hour, paired all my new remotes and answered any remaining questions I had. He was kind and didn't make me feel silly for asking questions. 1000% would recommend to anyone in the area. Thanks again *****!
Posted on BBB BBB
Trevor S profile picture
Trevor S
401 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
We had a fantastic experience with Oriel from Palms Garage Doors! He was extremely friendly, professional, and knowledgeable, and quickly diagnosed and fixed our garage door issue. The service was fast, affordable, and high quality a rare combination these days. You can tell ***** truly cares about his customers and takes pride in his work.If youre looking for garage door repair or installation in the Bay Area, I highly recommend Palms Garage Doors. Reliable, honest, and top-notch service from start to finish!
Posted on BBB BBB
Barry G profile picture
Barry G
413 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
We recently had a spring break on our garage door, and we got opinions/quotes from several recommended garage door shops. Palms not only provided lots of useful information to help inform our decision, but the price was very reasonable. Zoli was fantastic - knowledgeable, personable, and fast at getting the job done. We would definitely recommend Palms to others!
Posted on BBB BBB
Jerald E profile picture
Jerald E
472 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
*** arrived ahead of schedule and was simply great. Courteous and polite but more important efficient and thorough; immediately analyzing the work to be done and doing it. I will be asking for him by name in all future dealings with Palms.
Posted on BBB BBB
Michael T profile picture
Michael T
538 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Service was professionally completed in a timely manner. We are very satisfied with the completed door.
Posted on BBB BBB
Karen P profile picture
Karen P
552 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Very helpful. Very very happy with service and information they told me about my door and care for my door. I will refer all friends
Posted on BBB BBB
Paul L profile picture
Paul L
584 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Plus Garage Doors did a great job fixing my garage door. It was very noisy and rollers and cables needed replacement and the technician did the job skillfully and on time. He even left me with extra bolts for the door opener that the previous guys did not. Thank you for a great job.
Posted on BBB BBB
simon j profile picture
simon j
602 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
?????If you're in need of garage door service, look no further than Palms Garage Door! I had an emergency when my garage door fell off the tracks, and I reached out to *****, who was incredibly prompt in his response! ??? He provided a clear timeline and arrived exactly when he said he wouldimpressive! He assessed the situation swiftly and made several recommendations, giving us options that suited our needs. ***** went above and beyond, even after hours, to ensure everything was back on trackliterally! ???? He not only fixed the door but also upgraded us to a belt-driven opener. He took the time to walk my family through the process, showing us how to connect to the Wi-Fi and use all the new functions. Honestly, this guy knows his stuff, and his customer service is off the charts. For anyone needing garage door help, I HIGHLY recommend Palms Garage Door! ???? #GarageDoor #CustomerService #HomeImprovement #PalmsGarageDoor #FiveStars
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Questions

Frequently Asked Questions (FAQs)

What do garage door cables do?
Garage door cables help support and guide the doorโ€™s movement as it opens and closes, working with the spring system and other hardware.
How do I know if my garage door cable may be damaged?
Signs may include fraying, slack cables, uneven door movement, or the door appearing crooked. A trained technician can assess the issue.
Is it safe to use a garage door with a broken cable?
It is best to avoid using the door until it has been inspected, as damaged cables can affect safe operation.
Can garage door cables be repaired or do they need replacement?
Depending on their condition, cables may need adjustment or replacement. Palms Garage Doors provides garage door cable service.
Why do garage door cables come off the drum?
Cables can come off due to worn parts, improper tension, misalignment, or issues with the doorโ€™s balance.
How often should garage door cables be checked?
Cables should be visually checked periodically for wear, fraying, or looseness, and included during routine garage door maintenance.
Can I replace garage door cables myself?
Garage door cables are under tension and can be risky to handle. It is generally recommended to contact a qualified garage door technician.
What happens if one cable breaks?
The door may become uneven, stuck, or difficult to operate. Stop using the door and arrange for professional service.
Do garage door cables wear out over time?
Yes, cables can wear from regular use, exposure, and strain. Regular maintenance can help identify visible wear before it worsens.
Who can help with garage door cable issues?
Palms Garage Doors provides garage door cable service, including inspection, adjustment, and replacement when needed.

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