1303 Isengard Ct, San Jose, CA 95121Open 24/7 · Same-Day ServiceLicensed, Bonded & Insured · CSLB #1088937 · VerifyOpen 24/7 · Same-Day Service
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Palms Care Club
Clear terms for your monthly Palms Care Club membership.
The Palms Care Club (the “Membership”) is a residential garage door maintenance membership offered by Palms Services Inc., doing business as Palms Garage Doors (“Palms”, “we”, “us”), CSLB License #1088937. The Membership covers every garage door at one residential property address within our service area (the “Covered Home”). Additional properties require separate Memberships. The Membership is a service program, not an insurance policy, home warranty plan, or service contract as defined by the California Home Protection Company Act.
2.1 Annual tune-up. One tune-up, lubrication and safety inspection per Membership year (a $175 value), covering all garage doors at the Covered Home in a single visit, scheduled during normal business hours. The tune-up has no cash value, may not be exchanged for other services, and does not roll over if unused during the Membership year.
2.2 Priority scheduling. Members receive front-of-line placement when booking service. Priority scheduling is a dispatch preference, not a guarantee of same-day or specific response times.
2.3 Member discount. 10% off Palms’ standard pricing on repairs, parts and opener installations at the Covered Home while the Membership is active. The discount does not apply to new door purchases (see Section 2.5), is not combinable with other coupons or promotions unless stated, and has no cash value.
2.4 Member warranty. While the Membership is active, Palms’ hardware parts warranty on non-manufacturer-warranted parts installed by Palms at the Covered Home is extended from three (3) years to five (5) years from the installation date. Labor warranty terms remain as stated on the invoice for the work. Manufacturer-warranted components (including LiftMaster products) remain covered by the manufacturer’s warranty on the manufacturer’s terms. See Section 5 for conditions and exclusions.
2.5 New door credit. After twelve (12) consecutive months of paid Membership, the member is entitled to a $200 credit toward the purchase and installation of a new garage door by Palms at the Covered Home. One credit per door purchase; not combinable with other promotions; no cash value; applied at the time of purchase while the Membership is active.
2.6 Transferability. See Section 7.
3.1 Fee. The Membership fee is $9.99 per month. Applicable taxes, if any, are additional.
3.2 Automatic renewal. THE MEMBERSHIP RENEWS AUTOMATICALLY. The Membership is charged $9.99 each month to the payment method on file, until you cancel. By enrolling, you authorize these recurring charges. You may cancel at any time as described in Section 9, and cancellation is available by the same methods used to enroll.
3.3 Enrollment confirmation. After enrollment we will send a confirmation (by text or email) stating the fee, the billing frequency, and how to cancel. Keep it for your records.
3.4 Bundled first year. Where the first twelve (12) months of Membership are included with a qualifying purchase (for example, a qualifying rebuild package or new door installation), no fee is charged during the included period. Unless you cancel before the included period ends, the Membership then converts to a paid Membership at $9.99 per month on the payment method you provided at enrollment. We will send a reminder notice at least thirty (30) days before the first charge.
3.5 Price changes. We may change the Membership fee with at least thirty (30) days’ advance notice. The new fee applies from your next billing period after the notice period. If you do not agree, cancel before the new fee takes effect.
3.6 Failed payments. If a charge fails, we will retry and notify you. If payment is not received within fifteen (15) days of the first failed charge, the Membership lapses (Section 10).
Members are responsible for booking the annual tune-up; we will send reminders when it is due. Tune-up visits are performed during normal business hours, subject to availability, at the Covered Home only. An adult (18+) must be present and provide access to the garage. The tune-up is a maintenance and inspection service; any repairs or parts identified during the visit are quoted separately and are not included in the Membership fee.
5.1 What is covered. The extended five-year parts warranty in Section 2.4 covers defects in non-manufacturer-warranted hardware parts installed by Palms at the Covered Home, from each part’s installation date, while the Membership remains active. The extension applies to parts whose standard three-year warranty is still in effect on the date of enrollment; parts whose standard warranty has already expired are not reinstated. The extension raises the coverage period from three to five years from the original installation date — it does not restart the period at enrollment.
5.2 What is not covered. The warranty does not cover: damage from vehicle impact, accident, abuse, misuse, or neglect; damage from fire, flood, earthquake, or other acts of nature; alterations or repairs performed by anyone other than Palms; door panels/sections and cosmetic finishes; consumables such as remote batteries, backup batteries, light bulbs and weather seals; and failure of components that a Palms technician documented and recommended replacing where the recommendation was declined, to the extent the failure arises from that component.
5.3 Membership must be active. If the Membership is cancelled or lapses, the extended warranty ends and coverage reverts to Palms’ standard warranty terms measured from the original installation date. Rejoining later does not retroactively restore extended coverage for the lapsed period; parts installed while a prior Membership was active regain extended coverage only if the Membership is reinstated within thirty (30) days of lapse.
5.4 Remedy. Palms’ obligation under the extended warranty is to repair or replace the defective part. This is the exclusive remedy under the extended warranty.
The Membership is available for residential properties within Palms’ Bay Area service territory. Commercial properties, HOA common areas, and property-management portfolios are not eligible under these terms; contact us for commercial programs. We may decline or discontinue enrollment for doors or openers in a condition that cannot reasonably be maintained, with a refund of any unused prepaid period.
When a member sells the Covered Home, the Membership — including any unused annual tune-up for the current Membership year, the remaining paid period, and the extended warranty on Palms-installed parts at the Covered Home — transfers to the buyer at no charge. To transfer, the member or their agent contacts Palms with the buyer’s name and contact information. The buyer must provide their own payment method before the next monthly renewal date for the Membership to continue; otherwise the Membership ends at the close of the paid period and Section 5.3 applies. The Membership attaches to the Covered Home and cannot be transferred to a different property.
You may cancel at any time by calling (650) 600-6656, by emailing us at the address on our website, or by any online cancellation method we make available. Cancellation takes effect at the end of the current paid month; you will not be charged again after you cancel, and there are no refunds of the current month — benefits continue through the end of it.
9.1 Effect of cancellation. On the effective date of cancellation: the extended warranty reverts as described in Section 5.3; unused tune-ups, credits and discounts end; and any accrued but unused new door credit is forfeited.
The Membership lapses on non-payment as described in Section 3.6. We may terminate a Membership for abuse of the program, safety concerns, or property outside our service area, with a pro-rata refund of any unused prepaid period. On lapse or termination, Section 9.3 applies.
We may modify Membership benefits or these terms prospectively with at least thirty (30) days’ notice by text or email. Material changes will not reduce benefits already paid for in a current prepaid period. Your continued Membership after the notice period constitutes acceptance; if you do not agree, cancel under Section 9.
Except as expressly stated in these terms and on service invoices, Palms disclaims all other warranties, express or implied, to the maximum extent permitted by law. Nothing in these terms limits rights you may have under California consumer law that cannot be waived. To the maximum extent permitted by law, Palms’ total liability arising out of the Membership program is limited to the Membership fees paid in the twelve (12) months preceding the claim; this limitation does not apply to liability arising from Palms’ performance of repair or installation work, which is governed by the terms of the applicable invoice and by law.
These terms are governed by California law. If any provision is found unenforceable, the remainder stays in effect. These terms, together with your enrollment confirmation and service invoices, are the entire agreement for the Membership program. Questions: Palms Garage Doors, (650) 600-6656, or the contact form at palmsgaragedoors.com.
Call (650) 600-6656 or use the contact form on our website.
