Privacy Policy

Who we are

Our website address is: https://palmsgaragedoors.com.

Information we collect

When you contact us through our website, forms, phone calls, text messages, or other communication methods, we may collect personal information you voluntarily provide, such as your name, phone number, email address, service address, message details, and any other information needed to respond to your request or provide our services.

SMS Communications

If you provide your phone number and consent to receive SMS messages, you are allowing Palms Garage Doors to send transactional/informational SMS communications regarding service requests, appointment updates, customer care, account or service notifications, and other related communications. Message frequency may vary. Message and data rates may apply. Reply HELP for help or STOP to opt-out.

We do not sell, rent, or share your SMS opt-in consent or phone number with third parties for their marketing purposes. Your phone number may only be used as needed to provide our services, communicate with you, respond to your requests, or comply with applicable legal obligations.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address, also called a hash, may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data, EXIF GPS, included. Visitors to the website can download and extract any location data from images on the website.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content, such as videos, images, articles, etc. Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

We may share limited personal information with service providers only when necessary to operate our website, respond to inquiries, provide services, prevent spam or fraud, or comply with legal obligations.

We do not sell, rent, or share your SMS opt-in consent or phone number with third parties for their marketing purposes.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website, if any, we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time, except they cannot change their username. Website administrators can also see and edit that information.

Information submitted through contact forms, service requests, or SMS communications may be retained for as long as necessary to respond to your request, provide services, maintain business records, resolve disputes, comply with legal obligations, or improve our customer service.

What rights you have over your data

If you have an account on this site, have left comments, or have submitted personal information through our website, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we correct or erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, security, or service-related purposes.

You may opt out of SMS communications at any time by replying STOP to any message. You may also reply HELP for help or contact us directly through the information available on our website.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.

Information submitted through our website may be processed by website hosting, form, email, analytics, spam prevention, customer communication, or service-related providers as needed to operate the website and provide our services.

/wp:paragraph