1303 Isengard Ct, San Jose, CA 95121Open 24/7 ยท Same-Day ServiceLicensed, Bonded & Insured · CSLB #1088937 · VerifyOpen 24/7 ยท Same-Day Service
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Garage door service ยท Garage Door Service Concord

Garage Door Service In Concord, CA

Choose Palms Garage Doors for Garage Door Service In Concord with repairs tune ups and installs. Trusted local help with fast response and fair pricing

  • 4.9 on Google ยท 960+ reviews
  • Quoted in writing first
  • Licensed ยท CSLB #1088937
  • Open 24/7
Free ยท No obligation

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At a glance

Palms Garage Doors provides garage door service in Concord, CA that covers the real work that keeps your door safe, smooth, and predictable. That includes troubleshooting, repairs, tune ups, and replacing worn parts like springs, rollers, cables, and openers.

Garage Door Service in Concord, CA

Palms Garage Doors provides garage door service in Concord, CA that covers the real work that keeps your door safe, smooth, and predictable. That includes troubleshooting, repairs, tune ups, and replacing worn parts like springs, rollers, cables, and openers.

It helps homeowners, renters, property managers, and local businesses who need the door to open when it should, close when it should, and stay quieter. With Palms Garage Doors, you can expect clear explanations, practical options, and a focus on getting the door operating correctly for your specific setup in Concord, California.

What garage door service in Concord includes

Most people call when the door stops working. Plenty of people call when it still works, but it is getting loud, shaky, or unpredictable. A proper service visit in Concord often includes.

  • Visual inspection of door sections, hinges, and brackets
  • Track alignment and hardware tightening
  • Checking spring system condition and balance
  • Roller and bearing inspection
  • Cable and drum check for wear and proper wrap
  • Opener check for travel limits, force settings, and safety sensors
  • Weather seal review along the bottom and around the frame
  • Lubrication in the right places, not everywhere

Think of it like a tune up for a door that weighs a few hundred pounds. It is not just a door. It is a moving system.

When to call for repair vs a tune up

If the door is stuck, crooked, or acting unsafe, that is a repair situation. If it is working but getting noisy or inconsistent, a tune up may be enough. For problems that need immediate attention, see garage door repair in Concord, CA.

Call for repair when you notice

  • Door will not open or will not close
  • Door opens a few inches then stops
  • One side lifts and the other side lags
  • Loud bang from the garage and then the door feels heavy
  • Cable looks loose, frayed, or off the drum
  • Opener runs but the door does not move
  • Door reverses for no clear reason

A tune up is a fit when

  • Door is louder than it used to be
  • It shakes or rattles on the way up
  • It closes, but it thunks at the floor
  • You are doing seasonal maintenance before winter rains
  • You have a rental property and want fewer surprise calls

Small anecdote we hear in Concord all the time. It only started squealing last week. Then we look at the rollers and they have been begging for attention for a long time.

Why your garage door is loud

Noise usually comes from friction, loosened hardware, worn rollers, or a door that is out of balance. Concord garages see a mix of older steel doors, wood doors, and newer insulated doors, and each one has its own soundtrack when parts wear out.

Common causes of noise include

  • Dry rollers or worn bearings
  • Loose hinge screws and track bolts
  • Flat spotted rollers
  • Opener chain or belt tension issues
  • Door sections flexing because hinges are fatigued
  • Tracks slightly out of alignment

What you can do right now

  • Listen for where the noise starts near the ceiling, near the tracks, or at the opener
  • Look for obvious loose hardware and do not remove anything under tension
  • Keep the tracks clean and free of debris
  • Avoid spraying heavy grease on the tracks since it attracts grit

If the door is popping, jerking, or sounds like it is grinding, that is usually the moment to stop testing it one more time. That extra cycle is how small problems become big ones.

Most common garage door problems in Concord

Concord has everything from hillside neighborhoods near Lime Ridge to busy corridors near Monument Boulevard and Clayton Road. The door use patterns vary a lot. Some households use the garage as the main entry, so the system gets cycled all day long.

  • Torsion springs wearing out from normal use, often leading to broken spring replacement in Concord, CA
  • Safety sensors getting bumped or knocked out of alignment
  • Rollers worn down from years of friction
  • Cables fraying or coming off drums due to imbalance
  • Tracks shifting from loose mounting points
  • Opener logic boards failing after power events
  • Weather seal damage from sun exposure and driveway contact

For commercial sites around Concord business parks, we often see doors hit by vehicles, high cycle wear on springs and rollers, photo eye issues on newer operators, and bottom seal damage from frequent use. If you manage a facility, commercial garage door repair in Concord, CA may be the right fit.

What to do if your garage door will not open

First, rule out the simple stuff. Then stop before you make it worse.

Try this checklist

  • Confirm the opener has power and check the outlet and a tripped breaker
  • If you have a keypad, try the wall button inside
  • Look at the photo eyes near the floor and if one is blinking something is misaligned or blocked
  • If the door is partially open and crooked, stop using it since a cable may be off
  • If you heard a loud bang and now the door feels extremely heavy, suspect a spring issue

What not to do

  • Do not pull, cut, or unwind springs
  • Do not force the door up if it is jammed or uneven
  • Do not keep pressing the opener button hoping it catches

If you are stuck in the driveway near Todos Santos Plaza trying to get to dinner, a calm plan helps. Park, secure the area, and get the door checked before cycling it again.

How springs, cables, and rollers work together

A garage door is a team sport. Springs provide lift. Cables transfer that lifting force. Rollers guide the door smoothly in the tracks. If one part is off, the others work harder.

PartWhat it doesWhat trouble looks like
SpringsCounterbalance the door weightDoor feels heavy, door slams, loud bang
CablesKeep lift even on both sidesDoor goes up crooked, cable frays or loosens
RollersReduce friction in the trackSquealing, wobble, rough travel

When a door is out of balance, the opener tries to lift too much. That is how openers wear down early. We prefer to make the door do the door job, and the opener do the opener job.

Garage door opener service in Concord

Yes. Garage door service in Concord often includes opener service because the door and opener are connected. If the door is binding, the opener struggles. If the opener is misadjusted, the door reverses or does not seal. If you need focused help, see garage door opener service in Concord, CA.

  • Checking the mount and rail for movement
  • Inspecting drive gear wear signs
  • Adjusting travel limits and force settings as appropriate
  • Checking safety sensor alignment and wiring
  • Testing wall control and remotes
  • Reviewing the condition of the trolley and carriage assembly

Common it works sometimes scenarios we see around Concord include a remote that works in the morning but not at night, a door that closes then reopens, and an opener that hums while the door does not move.

Watch video on YouTube

What happens during a garage door tune up

A tune up is a controlled way to catch wear before it turns into a breakdown. It also improves operation, noise, and consistency. For ongoing care, consider garage door maintenance in Concord, CA.

  • Checking door balance and lift behavior
  • Inspecting rollers, hinges, brackets, and fasteners
  • Confirming track alignment and clearances
  • Lubricating moving points that are meant to be lubricated
  • Reviewing the opener connection and basic safety functions
  • Testing the door through multiple open and close cycles

Real world example. A homeowner near Willow Pass Road notices the door shivers halfway down. That can be a track alignment issue or worn rollers. A tune up identifies what is causing the shake rather than guessing.

Repairs vs replacements in Concord

Palms Garage Doors handles both repairs and replacements as part of garage door service in Concord. Sometimes the door is structurally tired. Sometimes it is fine and only needs parts.

Replacement may make sense when

  • Door sections are bent or cracked and do not align well
  • Rust is spreading along the bottom section
  • The door is damaged from a vehicle impact
  • You want improved insulation or quieter operation
  • The current door is mismatched to the opening or hardware

Repair may be the better fit when

  • The door itself is solid but a few components are worn
  • Noise and rough travel are coming from rollers or hinges
  • The opener or springs are the main issue

If you are considering a new door, garage door installation in Concord, CA can help align fit, function, and how the home looks from the street.

Types of garage doors we service

Concord has a wide mix of door styles and ages. We service common residential and light commercial doors, including steel sectional doors, insulated sectional doors, wood sectional doors, carriage style looks in modern materials, and commercial sectional doors for smaller facilities.

We also work with common lift systems such as torsion spring setups and extension spring setups. Most homes in Contra Costa County trend toward torsion systems, but we still see plenty of variation depending on the age of the home.

Safety issues to watch for

Yes. Garage doors are heavy and the spring systems store energy. If something looks wrong, the safest move is usually to stop operating the door until it is checked.

  • Door lifting unevenly
  • Gaps in the spring
  • Frayed cables
  • Loose bottom brackets
  • Rollers that look chipped or wobbly
  • Door that slams shut or will not stay halfway open
  • Sensors that do not respond reliably

Keep hands away from hinges and roller areas while the door is moving. Those pinch points do not play nice.

What affects results and timing

Every door problem has a why. The time and complexity depend on what we find and how the system was installed over the years.

  • Door size and weight, including insulated or custom wood doors
  • Condition of existing hardware and whether parts are worn evenly
  • Track condition and whether mounting points are solid
  • Opener type and how it is mounted
  • Previous repairs that used mismatched parts
  • Availability of specific components for older door models
  • Access issues, like tight garages packed for a move

Typical scenario in Concord. A garage off Clayton Road has storage stacked to the ceiling around the opener. We can still work, but safe access matters. Clearing a bit of space can make the visit smoother.

How to keep your garage door running better between visits

You do not need a full workshop to help your door run better.

  • Keep the tracks clear of leaves, small rocks, and cobweb buildup
  • Listen for new noises and address them early
  • Replace remote batteries before they fail at the worst time
  • Test the door occasionally by watching a full open and close cycle
  • Keep the weather seal area clean so the door can close evenly

Avoid common missteps. Do not lubricate the track heavily. Do not adjust spring hardware. Do not ignore a door that is suddenly heavier.

If you want to do one helpful thing, do this. Stand inside the garage with the door closed and look at both cables near the bottom. If one looks looser than the other, stop using the door and get it checked.

Serving Concord neighborhoods and everyday situations

Concord is not one size fits all. We see different garage door needs depending on how people use their spaces.

  • A busy household near North Concord BART where the garage is the main entry
  • A homeowner near Todos Santos Plaza dealing with a door that rattles during evening arrivals
  • Homes along Ygnacio Valley Road where wind and dust mean more track cleaning
  • Rentals near Monument Boulevard where sensors get bumped during move ins
  • Light commercial roll up or sectional doors near Willow Pass Road used multiple times per hour

You might hear someone say it is fine it has always been like that. Then you watch the door wobble like a shopping cart with one bad wheel. That is our cue to recommend a fix that makes daily use less annoying.

Concord ZIP codes we commonly serve

For garage door service in Concord, we often work in and around these ZIP codes.

  • 94518
  • 94519
  • 94520
  • 94521
  • 94522

If you are nearby and not sure which side of a boundary you fall on, just ask. Most people do not have ZIP codes memorized, and that is probably for the best.

Why choose Palms Garage Doors

Palms Garage Doors is based in San Jose, CA and provides garage door service across the Bay Area, including Concord. We focus on straightforward diagnostics, clean workmanship, and practical recommendations. To learn more about the team, visit the About Us page.

  • We listen to the symptoms you are seeing and the noises you are hearing
  • We inspect the full system, not just the one part that looks guilty
  • We keep the work area tidy and the door operating safely
  • We walk you through what we did and what to watch for next

Little dialogue we hear a lot. You ask what was it. We say a few small things adding up. The door was trying to do its job with one shoelace tied.

Related services in Concord, CA

Schedule garage door service in Concord

If your door is stuck, loud, uneven, or just due for a tune up, Palms Garage Doors is ready to help with garage door service in Concord, CA. Call +16506006656 or use Contact Us to schedule.

Frequently Asked Questions (FAQs)

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Reviewed by Elad Levi, owner ยท Updated November 2026Licensed contractor, CSLB #1088937 ยท C-61 / D-28

Reviews

What our customers say

Live Google reviews from homeowners across the Bay Area.

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ExcellentTrustindex star 1Trustindex star 2Trustindex star 3Trustindex star 4Trustindex star 54.92149 reviews
4.9Trustindex star 1Trustindex star 2Trustindex star 3Trustindex star 4Trustindex star 5
Excellent2149 reviews
ExcellentGoogle star 1Google star 2Google star 3Google star 4Google star 54.91017 reviews
4.9Google star 1Google star 2Google star 3Google star 4Google star 5
Excellent1017 reviews
ExcellentYelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 54.9640 reviews
4.9Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5
Excellent640 reviews
ExcellentAngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 55.024 reviews
5.0AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5
Excellent24 reviews
ExcellentBBB star 1BBB star 2BBB star 3BBB star 4BBB star 54.952 reviews
4.9BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5
Excellent52 reviews
ExcellentThumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 54.9416 reviews
4.9Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5
Excellent416 reviews
Posted on Google Google
Marc profile picture
Marc
19 days ago
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+3
Peter, Antonio, and Gavin were amazing! They worked so hard to make everything just perfect for us. It was enjoyable to have them and they were professional, friendly , respectful and so conscientious. They were all gentleman. They made sure to explain everything to us . Iโ€™m so happy I went with Palm , to get our garage doors . The doors are so amazing and everything works perfectly! They run smooth and quiet. I would give them the highest recommendation!
Posted on Google Google
Jessie _ Shuang Ji profile picture
Jessie _ Shuang Ji
48 days ago
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+0
Peter did an awesome job installing my garage door opener. I have 3 different companies came, and they are either not professional or giving me ridiculous price. Peter noticed our door is 8 feet right away, he gave me good solutions, did the job fast, tested and showed me everything.I am super happy with the service
Posted on Google Google
Noel Surio profile picture
Noel Surio
52 days ago
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+0
Very good customer service. Worked with us to get the garage door that we wanted and they made sure it came out the way we wanted.
Posted on Google Google
Supraja Sivaram profile picture
Supraja Sivaram
64 days ago
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+0
My garage door spring broke and my car was completely trapped inside, so I was in a real bind. I messaged Palms Garage Doors on Yelp and they responded extremely quickly. Peter arrived right on time as scheduled and got straight to work. He fixed the door efficiently and professionally, and best of all, there was zero upselling. They did a fantastic job and I wouldn't hesitate to call them again. Highly recommended!
Posted on Yelp Yelp
Supraja S. profile picture
Supraja S.
65 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
Total lifesavers. Our garage door spring snapped unexpectedly and trapped our car right when we needed to head out. I reached out to Palms Garage Doors through Yelp, and their response time was lightning-fast. Peter showed up right when promised, diagnosed the issue instantly, and had the spring replaced and the door running smoothly in no time. Honest pricing with zero annoying upselling. Excellent service from start to finish--five stars!
Posted on Google Google
Jonathan Chan profile picture
Jonathan Chan
65 days ago
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+0
Elad was fantastic. Very quick and thorough. Gave me options. Thank you! He was able to fix the broken spring in less than 30 minutes
Posted on Google Google
Mark Benton profile picture
Mark Benton
66 days ago
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+2
My garage unexpectedly came off the brackets as my wife went off to work, and Brian was absolutely awesome with great service and very professional!! You can tell he was very Very experience. He came in, accessed the situation and in 3 mins, got his tools and literally attacked the technical repair job!! Completed the job literally in minutes.!! I will be calling them back for further service and products in the future!! in addition, got same-day service within 3 hours of the call!! Excellent Absolutely, and Outstanding !!!
Posted on Yelp Yelp
Victor C. profile picture
Victor C.
66 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
My garage door failed to lift all of a sudden on a Saturday over the labor day weekend. Got a reference and called the Palms Services. The technician showed up on Sunday morning around noon and quickly diagnosed the broken spring torsion. We agreed to upgrade the spring to a heavy-duty, standard dual-torsion spring and also replace the 10 wheels in the rail. The total price was on the higher end (from my research) but it is a holiday weekend and an emergency service request. The technician shared some maintenance knowledge with me and got everything fixed within an hour. No complain.
Posted on Google Google
achristo70 profile picture
achristo70
67 days ago
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+1
Peter was awesome and I highly recommend. Professional, knowledgeable clean and easy to work with. Changed our broken Torsion spring, showed me the drums, rollers, hinges. He even made me a video to show me where and how to do maintenance (spray lube).
Posted on Yelp Yelp
A C. profile picture
A C.
68 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
9/4/2026 - Peter was awesome and I highly recommend. Professional, knowledgeable, clean and easy to work with. Changed our broken Torsion spring, showed me the drums, rollers, hinges. He even made me a video to show me where and how to do maintenance (spray lube).
Posted on Google Google
Ramkumar Jeevakan profile picture
Ramkumar Jeevakan
90 days ago
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+0
Palms Garage door team is very professional team and in particular service tech Zoli is very well-mannered and knowledgeable. Update 6 months after the install , had an problem, where the garage door and itโ€™s WiFi connection. Office folks who I spoke to was very responsive and immediately sent a tech . Illia was the tech who came onsite , took the time to explain why it lost its connectivity, he was very responsive and helpful.
Posted on Google Google
Antonio Gil profile picture
Antonio Gil
95 days ago
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+1
The service and work was done real fast and excellentโ€ฆ thank you
Posted on Google Google
Rodrigo C profile picture
Rodrigo C
96 days ago
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+0
Had a great experience! Illia is a super nice guy, diagnosed the problem quickly and professionally, got it done even though it was past 9pm! Service was quick and effective.
Posted on Yelp Yelp
Gordon Y. profile picture
Gordon Y.
114 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
My garage door was making a lot of noise lately. I reached out to another company who gave me an unexpected solution, asking me to change a lot of things and wanted to charge me a lot of money with unnecessary upsell. I reached out to Palms and they responded quickly. Illia came out on a Sunday, super pleasant and knowledgeable. He explained my garage door issue and I only needed a tune up which he did. The door is now a lot quieter and operating more smoothly. I really appreciate his honesty and no upsell what so ever. I will use Palms when I need to replace my opener as they are local business and know how to treat their customers.
Posted on Yelp Yelp
Sandeep P. profile picture
Sandeep P.
132 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
i had a great experience with my technician with replacing my broken garage door.He was very knowledgeable and professional, quickly identified the broken spring and replaced it in a jiffy and just like that its brand new again. i would highly recommend them if you have some any troubles with your garage door.
Posted on Thumbtack Thumbtack
Lorraine N. profile picture
Lorraine N.
154 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+0
Our experience with Palm Garage Doors was fast and professional. The company's office returned my inquiry almost immediately. The next day their technician, Illia, arrived on schedule. He quickly diagnosed the issues with our non functioning garage door, and detailed the various options for repairs, and pricing for each. We chose the option that worked best for us, with upfront pricing and warranties. Illia was very knowledgeable, and within a couple hours, we had a "new" working garage door. We are very pleased with our experience with Palm Garage and Illia.
Posted on Yelp Yelp
Wilson C. profile picture
Wilson C.
166 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
Great job fixing a broken torsion spring and cables at my house in SF. Technician was friendly and knowledgeable and got it done quickly. Would highly recommend.
Posted on Thumbtack Thumbtack
Meher V. profile picture
Meher V.
167 days ago
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+0
5 stars for responsiveness. Thd technican arrived on time. He diagnosed the issue very quick, and was able to replace the faulty garage door opener in less than an hour. The price was reasonable too. The entire process was very smooth and professional. Overall I'm very satisfied and highly recommend them.
Posted on Yelp Yelp
Diane W. profile picture
Diane W.
169 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+1
One of the rollers on our garage door came off track recently causing issues with opening and closing. I found Palms Garage Doors on Yelp. They had excellent reviews by customers and a 4.9 star rating. We gave them a call and were told they could be here today between 12:30pm and 2:30pm. Elad was very punctual and arrived at exactly 12:30pm. He took a look at our garage door and assessed the situation. The bolts on our garage door needed to be tightened. Many had become loose over time. He increased the tension of the spring coils because our garage door off balance and he replaced all the metal rollers within the metal track. He said it would take him about 45 minutes to fix. Everything worked out great. He did exactly as he had promised and with great efficiency. He made sure to show us, before he left, what got replaced. The garage door opens and closes so much smoother and better than before. It's much quieter too. Elad, was very professional and kind. He did an amazing job fixing our garage door. My husband and I appreciated that he could fix it the same day we called. We will definitely reach out to him in the future if need be, for our garage door needs.
Posted on Yelp Yelp
Naima S. profile picture
Naima S.
170 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
Illia was wonderful! He patiently explained what was wrong with our garage door and gave us 3 options for repair and let us decide what was best for us at the time. He did a great job and we would definitely call Palms again to work with Illia!
Posted on Yelp Yelp
Mike L. profile picture
Mike L.
198 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
I contacted Palm through Yelp for an estimate on my garage door opener, and Elad arrived within an hour. Instead of trying to upsell me on a brand new unit, he gave me a reasonable quote for a repair--with the promise that if he couldn't fix it, his troubleshooting time would be completely free. Thanks to his expertise, Elad pinpointed the exact problem and had it resolved in just 20 minutes. I am incredibly happy with their service. They offer quick response times, in-depth knowledge, and refreshing honesty. It's great to find a company that actually fixes the problem rather than making up reasons to replace expensive equipment. Highly recommended!
Posted on Thumbtack Thumbtack
Tim C. profile picture
Tim C.
246 days ago
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+1
Great service. professional technician, fair price, highly recommend.
Posted on Yelp Yelp
Xinghua L. profile picture
Xinghua L.
259 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
Illia did a really great work fixing our door. He really well explained the problem and the solution. I like such transparency and I learned more about my garage. Illia calls in advance about the timing and is very patient with my questions. Great work and many thanks to him.
Posted on Thumbtack Thumbtack
Andy A. profile picture
Andy A.
306 days ago
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+0
Zoli has done a great job fixing our garage door issue. Heโ€™s very responsive and professional on diagnosing the issue, getting the right parts, and having the job done quickly. Highly recommend the company.
Posted on Thumbtack Thumbtack
Yijin Z. profile picture
Yijin Z.
397 days ago
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+0
Illia is very reliable! He called ahead to confirm the time and showed up right on schedule. He did a thorough inspection and explained everything to us with great patience (we know nothing about garage doors, apparently!). He replaced the springs and did an excellent job and everythingโ€™s working perfectly now. Such a relief!
Posted on Thumbtack Thumbtack
Ray J. profile picture
Ray J.
594 days ago
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+0
Perfect job
Posted on Thumbtack Thumbtack
Luther S. profile picture
Luther S.
701 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+0
Leo from Palm Garage Door did a great job fixing our garage door. He gave us our options and advised us what is better to spend on in the meantime. He went to the store the parts and tools he needed and finished the work within a couple of hours on a Sunday night. Highly recommended!
Posted on Thumbtack Thumbtack
Balaji M. profile picture
Balaji M.
832 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+1
They were very prompt and responsive. They installed garage door on Saturday and there was an issue about clearance because of miscommunication. But they kept me informed and fixed it on Monday. The photos show on Friday and Monday. Their service and communication through the entire process was pronominal and always kept me up to date on the progress
Posted on Thumbtack Thumbtack
Mark W. profile picture
Mark W.
834 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+0
I highly recommend Palms. Exemplary customer service & my problem was solved within 45 minutes!!! Above and beyond service.
Posted on Thumbtack Thumbtack
Sarah g. profile picture
Sarah g.
840 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+0
Professional, provided me different options and answered my questions in details; efficient, I had the consultation on Thursday and the new garage door was up and running on Saturday. I would recommend Palms Garage Doors to anyone.
Posted on Angie's List Angie's List
Homeowner profile picture
Homeowner
49 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Prompt reply and great service, technician Peter explained what needed to be replaced and why. Very happy customer!
Posted on Angie's List Angie's List
Michael L. profile picture
Michael L.
57 days ago
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He was fast, did everything he said he was gonna do!
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Homeowner profile picture
Homeowner
57 days ago
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Fast job good price
Posted on Angie's List Angie's List
Gerald F. profile picture
Gerald F.
127 days ago
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Great job!
Posted on Angie's List Angie's List
Eric S. profile picture
Eric S.
140 days ago
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Both more knowledgeable and less expensive
Posted on Angie's List Angie's List
Sharon D. profile picture
Sharon D.
145 days ago
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Efficient and price was great!
Posted on Angie's List Angie's List
Don M. profile picture
Don M.
220 days ago
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The service response was prompt and the work was well done. The technician explained the job and performed the repair as described. I would hire them again. Don
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Michael M. profile picture
Michael M.
227 days ago
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Work completed.
Posted on BBB BBB
Richard Y profile picture
Richard Y
256 days ago
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I have high expectations doing things with high quality and Palms is one of the few companies that could meet my high expectations. What sets Palms apart from most other companies is that they have professional project managers who make sure the customer is happy with the job. I get slow responses (hours) from other companies about my concerns and questions before vendor selection but Palms was very quick to respond to my phone / text messages within minutes. For example, I had concerns about how my doors would look centered even though my door openings were smaller than standard size doors and risks looking off-centered. ******* was very responsive to my concerns and ensured me the installers would have ways to make the door look good. When the installers came, they at first refused to center the door because he didn't know how to do it and was continuing to install the door off-centered but when I quickly called/texted ******* mid-job, within minutes she was able to reach out to the installer's supervisor who rushed to my house, took a look at the situation and immediately came up with a smart way to make the doors centered. I was impressed with both ******* and the installer's supervisor. The doors looked great and I would absolutely recommend Palms to others.
Posted on Angie's List Angie's List
Milin S. profile picture
Milin S.
268 days ago
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Peter Edwards from Palms Garage Doors provided exceptional service. He was incredibly knowledgeable, helpful, and transparent throughout the process. I appreciated that his estimates focused strictly on what was necessary, without any upselling. The company was highly responsiveโ€”scheduling the visit and completing the work much faster than expected. The pricing was very fair; Iโ€™m hopeful the quality stands the test of time and will update this review should any issues arise.
Posted on Angie's List Angie's List
Nicholas H. profile picture
Nicholas H.
271 days ago
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Great job, quick!
Posted on BBB BBB
Nora H profile picture
Nora H
362 days ago
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I had a great experience working with Palms Garage Doors. From the initial estimate to scheduling the repair, all representatives were helpful and kind. Our garage door repairman was Illia - he was incredibly kind, friendly, and communicative throughout the entire process. He took the time to explain what needed to be fixed, answered all my questions, and made sure everything was working perfectly before he left. The quality of his work was excellent, and I truly appreciated his professionalism. I highly recommend him to anyone needing reliable, top-notch garage door service.
Posted on BBB BBB
Kalvin J profile picture
Kalvin J
387 days ago
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Illia was fantastic! He was right on time, explained why my garage door was having issues and laid out several different paths forward for fixing it. He completed the job in a little under an hour, paired all my new remotes and answered any remaining questions I had. He was kind and didn't make me feel silly for asking questions. 1000% would recommend to anyone in the area. Thanks again *****!
Posted on BBB BBB
Trevor S profile picture
Trevor S
401 days ago
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We had a fantastic experience with Oriel from Palms Garage Doors! He was extremely friendly, professional, and knowledgeable, and quickly diagnosed and fixed our garage door issue. The service was fast, affordable, and high quality a rare combination these days. You can tell ***** truly cares about his customers and takes pride in his work.If youre looking for garage door repair or installation in the Bay Area, I highly recommend Palms Garage Doors. Reliable, honest, and top-notch service from start to finish!
Posted on BBB BBB
Barry G profile picture
Barry G
413 days ago
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We recently had a spring break on our garage door, and we got opinions/quotes from several recommended garage door shops. Palms not only provided lots of useful information to help inform our decision, but the price was very reasonable. Zoli was fantastic - knowledgeable, personable, and fast at getting the job done. We would definitely recommend Palms to others!
Posted on BBB BBB
Jerald E profile picture
Jerald E
472 days ago
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*** arrived ahead of schedule and was simply great. Courteous and polite but more important efficient and thorough; immediately analyzing the work to be done and doing it. I will be asking for him by name in all future dealings with Palms.
Posted on BBB BBB
Michael T profile picture
Michael T
538 days ago
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Service was professionally completed in a timely manner. We are very satisfied with the completed door.
Posted on BBB BBB
Karen P profile picture
Karen P
552 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Very helpful. Very very happy with service and information they told me about my door and care for my door. I will refer all friends
Posted on BBB BBB
Paul L profile picture
Paul L
584 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Plus Garage Doors did a great job fixing my garage door. It was very noisy and rollers and cables needed replacement and the technician did the job skillfully and on time. He even left me with extra bolts for the door opener that the previous guys did not. Thank you for a great job.
Posted on BBB BBB
simon j profile picture
simon j
602 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
?????If you're in need of garage door service, look no further than Palms Garage Door! I had an emergency when my garage door fell off the tracks, and I reached out to *****, who was incredibly prompt in his response! ??? He provided a clear timeline and arrived exactly when he said he wouldimpressive! He assessed the situation swiftly and made several recommendations, giving us options that suited our needs. ***** went above and beyond, even after hours, to ensure everything was back on trackliterally! ???? He not only fixed the door but also upgraded us to a belt-driven opener. He took the time to walk my family through the process, showing us how to connect to the Wi-Fi and use all the new functions. Honestly, this guy knows his stuff, and his customer service is off the charts. For anyone needing garage door help, I HIGHLY recommend Palms Garage Door! ???? #GarageDoor #CustomerService #HomeImprovement #PalmsGarageDoor #FiveStars
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Questions

Frequently Asked Questions (FAQs)

Do you provide garage door service in Concord, CA?
Yes. Palms Garage Doors offers garage door service in Concord, CA, along with a range of related garage door services for homeowners and businesses.
What types of garage door problems can you help with?
Palms Garage Doors can assist with common issues like doors not opening or closing properly, unusual noises, off-track doors, and general wear-related concerns as part of our garage door service offerings.
Can you service both residential and commercial garage doors in Concord?
Yes. Palms Garage Doors offers garage door service for both residential and commercial properties in the Concord area.
Do you work on garage door openers as well as the door itself?
Yes. Palms Garage Doors offers services that can include troubleshooting garage door openers and addressing issues that affect overall door operation.
What should I do if my garage door is stuck or wonโ€™t move?
For safety, avoid forcing the door. You can check for obvious obstructions, but itโ€™s usually best to contact Palms Garage Doors for garage door service to evaluate the issue.
Is it normal for a garage door to make grinding or squeaking noises?
Some noise can happen over time due to wear or lack of lubrication, but persistent or loud noises may indicate a mechanical issue. Palms Garage Doors can help diagnose and service the system.
How often should garage doors be serviced in Concordโ€™s climate?
Service needs vary by usage and condition. Many property owners schedule periodic garage door service to help identify wear and maintain smooth operation; Palms Garage Doors can help you decide whatโ€™s appropriate.
Can you help if my garage door looks uneven or seems off track?
Yes. An uneven door or one that appears off track can be a safety concern. Palms Garage Doors provides garage door service to assess alignment and related components.
Do you replace parts like springs, rollers, or cables?
Palms Garage Doors offers a range of services that may include replacing worn or damaged components such as springs, rollers, and cables, depending on the situation.
How do I know whether I need repair service or a full garage door replacement?
It depends on factors like the doorโ€™s condition, frequency of issues, and overall performance. Palms Garage Doors can provide garage door service to review your options and recommend a practical next step.

Certifications

Our Awards & Certifications

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Talk to a licensed technician

Call now or book online. A licensed technician will look at the door and quote in writing first.