1303 Isengard Ct, San Jose, CA 95121Open 24/7 · Same-Day ServiceLicensed, Bonded & Insured · CSLB #1088937 · VerifyOpen 24/7 · Same-Day Service
Diamond Certified since 20214.9out of 5 on Google,960+ reviews
Local garage door company

Garage Door Repair In Richmond, CA

Palms is based at 1303 Isengard Ct in San Jose, CA 95121. Our licensed technicians repair springs, openers and doors for Richmond homes and businesses, day and night.

Service area
Do we cover your address in Richmond?

We have worked in these Richmond ZIP codes:

9480494803948019480694805

Another ZIP or a street you are unsure about? Request a callback and we will confirm coverage.

Or call (650) 600-6656, open 24/7

52Jobs completed in Richmond since 2024as of Nov 2026
4.9 · 960+Google reviews overall
24/7Open day and night, including holidays
C-61 / D-28CSLB #1088937 · Verify the license
Services in Richmond

What we fix and install across Richmond

Garage door spring replacement by Palms Garage Doors

Spring replacement in Richmond

Matched-pair torsion springs, door balanced and tested.

View service
Garage door repair by Palms Garage Doors

Garage door repair in Richmond

Off-track doors, cables, rollers, sensors and panels.

View service
Garage door opener repair by Palms Garage Doors

Opener repair in Richmond

Repair, replacement and smart opener upgrades.

View service
New garage door installation by Palms Garage Doors

New doors in Richmond

Measured, installed and the old door hauled away.

View service
Garage door tune-up and maintenance by Palms Garage Doors

Tune-up & maintenance in Richmond

Annual safety inspection and lubrication.

View service
Commercial garage door repair by Palms Garage Doors

Commercial doors in Richmond

Roll-up and overhead door repair for shops and bays.

View service
Emergency garage door repair by Palms Garage Doors

Emergency garage door repair in Richmond

Stuck door, broken spring or a garage left open overnight? Call any time, we are open 24/7.

Where we work

Technicians across Richmond

We have worked in these Richmond ZIP codes:

9480494803948019480694805
  • A dispatcher confirms your arrival window
  • A written quote before any work starts
  • Licensed technicians, CSLB #1088937

Full local guide

Need Garage Door Repair In Richmond? Palms Garage Doors delivers fast fixes for springs, openers, and off track doors with fair pricing. Call today for service

Palms Garage Doors Main Logo
Palms Garage Doors Main Logo

Watch video 1 on YouTubeWatch video 2 on YouTube

Garage Door Repair in Richmond, CA

Garage door help for Richmond homeowners and businesses

Palms Garage Doors provides fast, practical help for Garage Door Repair in Richmond, CA without the runaround. We travel from our base in San Jose, CA to handle stuck doors, broken springs, loud rollers, opener issues, and full replacements. Call (650) 600-6656 or visit https://palmsgaragedoors.com/ to schedule service.

What we help with in Richmond, CA

We fix the problems that stop your garage door from working safely and smoothly. A garage door is a moving wall with a motor, cables, springs, and tracks all working together. When one part is off, the whole system feels it.

Palms Garage Doors helps with repairs, maintenance, new installs, and commercial door issues. We work on common residential doors found across Contra Costa County, plus many light commercial setups used by small warehouses and service bays.

Do you need your door to open today, or is it sort of working but getting worse each week. Either way, catching problems early usually prevents bigger damage to panels, tracks, and openers.

How to know you need professional service

You likely need service when the door changes its normal behavior. Garage doors do not usually fail without giving a few warning signs first. If you notice those signs, it is smart to stop forcing the door and get help.

Common signs you should call

  1. The door will not open, or it opens a few inches and stops.
  2. The door closes and then reverses.
  3. You hear a loud bang from the garage, then the door feels heavy.
  4. The opener strains, hums, or the chain belt looks sloppy.
  5. The door looks crooked or one side hangs lower.
  6. The rollers jump, scrape, or shake in the track.
  7. You see frayed cables or rust on key parts.

Safety reminder

A garage door that still works can still be unsafe. If the door feels heavier than normal, do not try to muscle it up. Springs and cables store serious force.

Common situations we see in Richmond homes and businesses

Richmond properties often have a mix of older garages and newer builds. That means we see both aging hardware and newer opener setups. We also see garages used as workshops, storage, and daily entry doors, which puts more cycles on the system.

Here are real-world situations that cause calls

  • A door that gets used as the main front door for the family, so it wears faster.
  • An opener that is fine most of the time, then struggles during colder mornings or after a windy day that blows debris into the track.
  • A door that starts rubbing the frame after the home settles or after a small bump from a vehicle.
  • A commercial roll-up door that needs to open and close many times a day and starts drifting out of alignment.

If your garage is attached to your home, door issues can also affect noise and comfort. Gaps around the door can let in dust, moisture, and pests. Nobody wants a garage that doubles as a leaf collection bin.

If you are dealing with an urgent problem, emergency garage door repair can help restore safe access quickly.

What happens during a service visit

A service visit should start with a safety check and a clear plan. We look at the full system because garage doors are connected. Replacing one part without checking the rest can leave you with a new issue next week.

During a typical visit, we

  1. Ask what the door is doing and when the problem started.
  2. Inspect springs, cables, rollers, hinges, tracks, and mounting points.
  3. Check door balance and manual operation to spot spring issues.
  4. Test the opener, travel limits, force settings, and safety sensors.
  5. Confirm the best repair path and the parts needed.
  6. Complete the repair, then cycle the door several times.
  7. Review simple care tips you can do between visits.

You will get straight answers in plain language. If a part is worn but not yet failed, Palms Garage Doors will explain what you are seeing and what to watch for. Would you rather replace a part on your schedule, or during a surprise door will not open moment.

Garage door repairs we handle

Garage door repair is about restoring safe movement and proper balance. Most issues come from wear, lack of lubrication, small impacts, or misalignment over time.

Door won’t open or close

This problem is usually caused by spring failure, sensor trouble, track blockage, or opener issues. A door that stops halfway often points to balance problems or an opener that senses extra resistance.

What you can check first

  1. Make sure nothing is blocking the photo eyes near the floor.
  2. Wipe the sensor lenses with a clean, dry cloth.
  3. Look for items leaning into the track.
  4. Try the wall button, not just the remote, to rule out a remote issue.

When to stop

If the door is still stuck, stop there. Forcing it can bend the top section, pull cables off the drum, or strip opener gears.

Loud, shaky, or rough door travel

Noise usually comes from dry rollers, worn bearings, loose hinges, or a track that is slightly out of line. Some noise is normal, but grinding, screeching, or banging is a sign something is wrong.

We look for

  • Rollers that wobble or have flat spots
  • Hinges that are cracked or loose
  • Track bolts that have shifted
  • Bearing plates that are wearing out

A garage door should move steadily. If it shakes like a shopping cart with one bad wheel, it is time to fix the root cause. Ongoing wear is also a good reason to plan garage door maintenance in Richmond, California.

Door off track or hanging crooked

A crooked door often means a cable issue, a broken spring, or a track problem. This is a safety issue because the door can bind, fall, or damage panels.

If your door is off track

  1. Do not operate the opener.
  2. Keep people and pets away from the opening.
  3. If the door is partially open, avoid standing under it.

We can reset the door, correct alignment, and repair the damaged parts that caused the derailment. If you want broader help beyond a single repair, ask about garage door service in Richmond CA.

Broken spring replacement

Broken spring replacement is one of the most common high-priority repairs. Springs do the heavy lifting. The opener is not meant to lift the full weight of the door by itself.

Signs a spring may be broken

  • A loud bang from the garage
  • The door feels unusually heavy by hand
  • The opener lifts a little, then stops
  • You see a gap in the torsion spring above the door

Do not DIY spring work

Spring work is not a DIY weekend project. Springs are under high tension. Incorrect handling can cause serious injury and damage.

When we replace springs, we also check

  • Cable condition and drum wear
  • End bearing plates
  • Center bearing and torsion tube condition
  • Door balance after installation

A properly matched spring set helps your opener last longer and helps the door move smoothly.

Garage door opener service and repair

Garage door opener issues can look like door problems, but the cause may be electrical, mechanical, or sensor-related. We service common opener types and help get your system reliable again with garage door opener service in Richmond, CA.

Opener won’t respond

This can be a power issue, control board issue, wiring issue, or a simple lock setting on the wall console. It can also be a remote that lost programming.

Basic checks you can do

  1. Confirm the opener has power and the outlet works.
  2. Check if the wall console has a lock or vacation mode enabled.
  3. Replace remote batteries if the range suddenly dropped.

If those steps do not help, we can troubleshoot the opener safely and find the failure point. You can also review common symptoms on our Troubleshooting page.

Door reverses or won’t close fully

A reversing door often involves sensor alignment, dirty lenses, or incorrect force settings. It can also be caused by a door that is binding in the track.

We test

  • Photo eye alignment and wiring
  • Track condition and door travel
  • Opener force and limit settings
  • Weather seal contact at the floor

A door should close with steady pressure and stop cleanly at the floor. It should not slam, bounce, or reverse for no reason.

Opener is loud or strains

A loud opener can be a sign of worn gears, dry hardware, or an unbalanced door. If the door is heavy, the opener works harder and wears out sooner.

Sometimes the fix is in the door hardware, not the motor. We check door balance first, then confirm what the opener is doing under load.

Garage door installation and replacement

A new garage door can solve repeat repair issues, improve daily use, and update the look of your home or business. Installation is not just hanging panels. It is setting up the entire system so it runs straight, seals correctly, and stays balanced.

For homeowners considering an upgrade, we provide garage door installation in Richmond CA and help you match the door to your space and usage.

We help you choose a door that fits

  • Opening size and headroom
  • Insulation needs for comfort and noise
  • Window and panel style preferences
  • Hardware suited to the door weight and usage

What installation typically includes

Installation typically includes track setup, spring system setup, hardware assembly, and opener connection if needed. We also verify safety features and smooth travel before we leave.

If your current door has multiple bent sections, significant rust, or repeated track issues, replacement may make more sense than patching it again and again.

Garage door maintenance and tune-ups

Maintenance keeps small issues from turning into big breakdowns. It also helps your door run quieter and reduces strain on the opener.

A good maintenance visit focuses on safety and wear points. It is not just spraying lubricant and calling it a day. We can also set up a maintenance plan for Richmond, California homes and businesses that want consistent checkups.

We commonly do

  1. Tighten key fasteners and check mounting points.
  2. Inspect rollers, hinges, cables, and drums.
  3. Check spring condition and door balance.
  4. Lubricate the correct moving parts with the right products.
  5. Test safety sensors and auto-reverse behavior.
  6. Confirm the opener rail and drive system are running smoothly.

Homeowner tip

Use a garage-door-safe lubricant on hinges and rollers, and avoid heavy grease on tracks. Tracks should be clean, not slippery.

How often should you schedule maintenance. If the door is used multiple times daily, yearly service is a practical baseline. If usage is lighter, you can still benefit from periodic checks, especially on older doors.

Emergency garage door repair for urgent problems

Emergency calls are usually about access and safety. A door stuck closed can trap a car inside when you need to get to work. A door stuck open is a security risk, and it lets weather and critters inside.

We treat emergency garage door repair seriously and focus on getting you back to a safe, usable door.

We focus on

  • Getting the door safely closed or safely opened
  • Stabilizing off-track doors
  • Addressing broken springs and cable failures
  • Restoring safe opener function when possible

If your door is stuck open, consider moving valuables out of sight and keeping kids away from the garage until the issue is fixed. A half-working door is not good enough if it can drop or bind.

If you need Garage Door Repair in Richmond, CA because the door is stuck right now, call (650) 600-6656.

Commercial garage door repair for Richmond businesses

Commercial doors take more cycles and more bumps. A small alignment issue can turn into a bigger problem fast when a door is used all day.

We provide commercial garage door repair for Richmond businesses and focus on safety and smooth daily operation.

We service common commercial situations

  • Roll-up and sectional door issues
  • Track and roller failures
  • Spring and cable problems
  • Opener and operator troubleshooting
  • Door that drifts, binds, or will not latch properly

We also focus on safety and usability for your team. If employees are forcing a door open every morning, that is a sign the system needs attention now, not later.

Do you need the door to open on a schedule for deliveries or service calls. Tell us how the door is used, and we will focus on reliability and smooth operation.

Garage door service calls what can slow things down

Most repairs are straightforward once we identify the root cause. Delays usually happen when parts are heavily worn, multiple items failed at once, or the door has been modified over time.

For ongoing issues, a full garage door service visit can help uncover what is slowing the system down.

Common factors that can affect timing

  • Severe rust or hardware that is seized
  • A door that has been hit and has bent track and damaged sections
  • Non-standard door sizes or older setups that need special matching
  • Opener issues combined with balance problems

We will keep the plan simple, fix what is unsafe and stopping the door first, then address the wear items that could cause the next failure.

Safety notes when to stop and call a pro

You should stop and call for help if the issue involves springs, cables, or a door that is off track. Those parts can fail suddenly and cause injury.

Stop and call if

  1. You see a broken spring or a gap in the coil.
  2. A cable is frayed, loose, or off the drum.
  3. The door is crooked, jammed, or rubbing hard.
  4. The opener is pulling hard but the door does not move.

You can safely do light checks like clearing track debris or cleaning sensors. You should not loosen set screws on torsion hardware or attempt to lift a dead-weight door alone.

A little caution beats a trip to urgent care. Your garage door is strong, and it does not know you are standing there.

How to prepare before we arrive

A little prep helps us work faster and helps keep the area safe. You do not need to do much, but a few steps make a difference.

Before we arrive

  1. Clear vehicles back a few feet from the door.
  2. Move stored items away from the tracks and opener area.
  3. Keep pets and kids away from the work area.
  4. If the door is stuck, do not keep cycling the opener.
  5. If possible, tell us what you heard and what the door did right before it failed.

If you have a keypad, note whether it still works. If you have remotes, gather them so we can test range and operation.

After-service care what to watch for

After a repair or install, the goal is steady, quiet movement and consistent stopping points. You should be able to use the door without thinking about it. That is the real win.

Over the next week, watch for

  • New rubbing sounds
  • A door that starts stopping short of the floor
  • A door that looks uneven at the bottom
  • Remote range that suddenly changes

Also keep the door area clean. Leaves, small rocks, and stored items cause more issues than people expect. The track is not a shelf, even if it looks like one.

Here is a simple homeowner checklist you can save.

Quick monthly checkWhat you are looking for
Look at springs and cablesRust, fraying, gaps, or loose cables
Watch the door closeSmooth travel, no shaking, even seal at the floor
Test photo eyesDoor should reverse if beam is blocked
Listen during openingNo grinding, banging, or squealing

If anything feels off, it is better to call early. Small fixes stay small when you catch them early.

Areas nearby we also serve from San Jose

We travel throughout the Bay Area for service calls. If you are near Richmond but not inside city limits, you can still reach out.

Nearby areas often include

  • El Cerrito
  • San Pablo
  • Pinole
  • Hercules
  • Albany
  • Berkeley
  • Oakland and nearby East Bay neighborhoods

Not sure if you are in our route for the day. Call and ask. We will be direct about scheduling. If you are ready to get on the calendar, you can also use Book An Appointment.

Why people choose Palms Garage Doors for Richmond service

People choose us because we keep things simple and focus on the actual problem. Garage door issues are frustrating, and you should not have to decode mystery noises like it is a detective show.

What you can expect

  • Clear communication and practical options
  • Safety-first repairs that focus on the whole door system
  • Careful testing after repairs and adjustments
  • Respect for your time and property

About our team

If you want to know more about how we work and what we prioritize, visit About Us.

If you need Garage Door Repair in Richmond, CA, Palms Garage Doors will help you get back to a door that opens smoothly, closes fully, and stays on track.

Schedule garage door service in Richmond, CA

Booking service is simple. Call (650) 600-6656 or visit https://palmsgaragedoors.com/ and tell us what the door is doing. If you can, share whether the door is stuck open or closed, and any sounds you heard. For Garage Door Repair in Richmond, CA, Palms Garage Doors is ready to help from our San Jose, California base.

Related Services

Explore related options for Richmond CA homeowners and businesses.

To schedule service in Richmond, CA, contact us through Contact Us and we will confirm timing and next steps.

Reviews

What Palms customers say

★★★★★ 4.9 on Google · 960+ reviews
All reviews
Google
Google
Yelp
Yelp
Angie's List
Angie's List
BBB
BBB
Thumbtack
Thumbtack
ExcellentTrustindex star 1Trustindex star 2Trustindex star 3Trustindex star 4Trustindex star 54.92149 reviews
4.9Trustindex star 1Trustindex star 2Trustindex star 3Trustindex star 4Trustindex star 5
Excellent2149 reviews
ExcellentGoogle star 1Google star 2Google star 3Google star 4Google star 54.91017 reviews
4.9Google star 1Google star 2Google star 3Google star 4Google star 5
Excellent1017 reviews
ExcellentYelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 54.9640 reviews
4.9Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5
Excellent640 reviews
ExcellentAngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 55.024 reviews
5.0AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5
Excellent24 reviews
ExcellentBBB star 1BBB star 2BBB star 3BBB star 4BBB star 54.952 reviews
4.9BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5
Excellent52 reviews
ExcellentThumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 54.9416 reviews
4.9Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5
Excellent416 reviews
Posted on Google Google
Marc profile picture
Marc
19 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
+3
Peter, Antonio, and Gavin were amazing! They worked so hard to make everything just perfect for us. It was enjoyable to have them and they were professional, friendly , respectful and so conscientious. They were all gentleman. They made sure to explain everything to us . I’m so happy I went with Palm , to get our garage doors . The doors are so amazing and everything works perfectly! They run smooth and quiet. I would give them the highest recommendation!
Posted on Google Google
Jessie _ Shuang Ji profile picture
Jessie _ Shuang Ji
48 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
+0
Peter did an awesome job installing my garage door opener. I have 3 different companies came, and they are either not professional or giving me ridiculous price. Peter noticed our door is 8 feet right away, he gave me good solutions, did the job fast, tested and showed me everything.I am super happy with the service
Posted on Google Google
Noel Surio profile picture
Noel Surio
52 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
+0
Very good customer service. Worked with us to get the garage door that we wanted and they made sure it came out the way we wanted.
Posted on Google Google
Supraja Sivaram profile picture
Supraja Sivaram
64 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
+0
My garage door spring broke and my car was completely trapped inside, so I was in a real bind. I messaged Palms Garage Doors on Yelp and they responded extremely quickly. Peter arrived right on time as scheduled and got straight to work. He fixed the door efficiently and professionally, and best of all, there was zero upselling. They did a fantastic job and I wouldn't hesitate to call them again. Highly recommended!
Posted on Yelp Yelp
Supraja S. profile picture
Supraja S.
65 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
Total lifesavers. Our garage door spring snapped unexpectedly and trapped our car right when we needed to head out. I reached out to Palms Garage Doors through Yelp, and their response time was lightning-fast. Peter showed up right when promised, diagnosed the issue instantly, and had the spring replaced and the door running smoothly in no time. Honest pricing with zero annoying upselling. Excellent service from start to finish--five stars!
Posted on Google Google
Jonathan Chan profile picture
Jonathan Chan
65 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
+0
Elad was fantastic. Very quick and thorough. Gave me options. Thank you! He was able to fix the broken spring in less than 30 minutes
Posted on Google Google
Mark Benton profile picture
Mark Benton
66 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
+2
My garage unexpectedly came off the brackets as my wife went off to work, and Brian was absolutely awesome with great service and very professional!! You can tell he was very Very experience. He came in, accessed the situation and in 3 mins, got his tools and literally attacked the technical repair job!! Completed the job literally in minutes.!! I will be calling them back for further service and products in the future!! in addition, got same-day service within 3 hours of the call!! Excellent Absolutely, and Outstanding !!!
Posted on Yelp Yelp
Victor C. profile picture
Victor C.
66 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
My garage door failed to lift all of a sudden on a Saturday over the labor day weekend. Got a reference and called the Palms Services. The technician showed up on Sunday morning around noon and quickly diagnosed the broken spring torsion. We agreed to upgrade the spring to a heavy-duty, standard dual-torsion spring and also replace the 10 wheels in the rail. The total price was on the higher end (from my research) but it is a holiday weekend and an emergency service request. The technician shared some maintenance knowledge with me and got everything fixed within an hour. No complain.
Posted on Google Google
achristo70 profile picture
achristo70
67 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
+1
Peter was awesome and I highly recommend. Professional, knowledgeable clean and easy to work with. Changed our broken Torsion spring, showed me the drums, rollers, hinges. He even made me a video to show me where and how to do maintenance (spray lube).
Posted on Yelp Yelp
A C. profile picture
A C.
68 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
9/4/2026 - Peter was awesome and I highly recommend. Professional, knowledgeable, clean and easy to work with. Changed our broken Torsion spring, showed me the drums, rollers, hinges. He even made me a video to show me where and how to do maintenance (spray lube).
Posted on Google Google
Ramkumar Jeevakan profile picture
Ramkumar Jeevakan
90 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
+0
Palms Garage door team is very professional team and in particular service tech Zoli is very well-mannered and knowledgeable. Update 6 months after the install , had an problem, where the garage door and it’s WiFi connection. Office folks who I spoke to was very responsive and immediately sent a tech . Illia was the tech who came onsite , took the time to explain why it lost its connectivity, he was very responsive and helpful.
Posted on Google Google
Antonio Gil profile picture
Antonio Gil
95 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
+1
The service and work was done real fast and excellent… thank you
Posted on Google Google
Rodrigo C profile picture
Rodrigo C
96 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
+0
Had a great experience! Illia is a super nice guy, diagnosed the problem quickly and professionally, got it done even though it was past 9pm! Service was quick and effective.
Posted on Yelp Yelp
Gordon Y. profile picture
Gordon Y.
114 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
My garage door was making a lot of noise lately. I reached out to another company who gave me an unexpected solution, asking me to change a lot of things and wanted to charge me a lot of money with unnecessary upsell. I reached out to Palms and they responded quickly. Illia came out on a Sunday, super pleasant and knowledgeable. He explained my garage door issue and I only needed a tune up which he did. The door is now a lot quieter and operating more smoothly. I really appreciate his honesty and no upsell what so ever. I will use Palms when I need to replace my opener as they are local business and know how to treat their customers.
Posted on Yelp Yelp
Sandeep P. profile picture
Sandeep P.
132 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
i had a great experience with my technician with replacing my broken garage door.He was very knowledgeable and professional, quickly identified the broken spring and replaced it in a jiffy and just like that its brand new again. i would highly recommend them if you have some any troubles with your garage door.
Posted on Thumbtack Thumbtack
Lorraine N. profile picture
Lorraine N.
154 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+0
Our experience with Palm Garage Doors was fast and professional. The company's office returned my inquiry almost immediately. The next day their technician, Illia, arrived on schedule. He quickly diagnosed the issues with our non functioning garage door, and detailed the various options for repairs, and pricing for each. We chose the option that worked best for us, with upfront pricing and warranties. Illia was very knowledgeable, and within a couple hours, we had a "new" working garage door. We are very pleased with our experience with Palm Garage and Illia.
Posted on Yelp Yelp
Wilson C. profile picture
Wilson C.
166 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
Great job fixing a broken torsion spring and cables at my house in SF. Technician was friendly and knowledgeable and got it done quickly. Would highly recommend.
Posted on Thumbtack Thumbtack
Meher V. profile picture
Meher V.
167 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+0
5 stars for responsiveness. Thd technican arrived on time. He diagnosed the issue very quick, and was able to replace the faulty garage door opener in less than an hour. The price was reasonable too. The entire process was very smooth and professional. Overall I'm very satisfied and highly recommend them.
Posted on Yelp Yelp
Diane W. profile picture
Diane W.
169 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+1
One of the rollers on our garage door came off track recently causing issues with opening and closing. I found Palms Garage Doors on Yelp. They had excellent reviews by customers and a 4.9 star rating. We gave them a call and were told they could be here today between 12:30pm and 2:30pm. Elad was very punctual and arrived at exactly 12:30pm. He took a look at our garage door and assessed the situation. The bolts on our garage door needed to be tightened. Many had become loose over time. He increased the tension of the spring coils because our garage door off balance and he replaced all the metal rollers within the metal track. He said it would take him about 45 minutes to fix. Everything worked out great. He did exactly as he had promised and with great efficiency. He made sure to show us, before he left, what got replaced. The garage door opens and closes so much smoother and better than before. It's much quieter too. Elad, was very professional and kind. He did an amazing job fixing our garage door. My husband and I appreciated that he could fix it the same day we called. We will definitely reach out to him in the future if need be, for our garage door needs.
Posted on Yelp Yelp
Naima S. profile picture
Naima S.
170 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
Illia was wonderful! He patiently explained what was wrong with our garage door and gave us 3 options for repair and let us decide what was best for us at the time. He did a great job and we would definitely call Palms again to work with Illia!
Posted on Yelp Yelp
Mike L. profile picture
Mike L.
198 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
I contacted Palm through Yelp for an estimate on my garage door opener, and Elad arrived within an hour. Instead of trying to upsell me on a brand new unit, he gave me a reasonable quote for a repair--with the promise that if he couldn't fix it, his troubleshooting time would be completely free. Thanks to his expertise, Elad pinpointed the exact problem and had it resolved in just 20 minutes. I am incredibly happy with their service. They offer quick response times, in-depth knowledge, and refreshing honesty. It's great to find a company that actually fixes the problem rather than making up reasons to replace expensive equipment. Highly recommended!
Posted on Thumbtack Thumbtack
Tim C. profile picture
Tim C.
246 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+1
Great service. professional technician, fair price, highly recommend.
Posted on Yelp Yelp
Xinghua L. profile picture
Xinghua L.
259 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
Illia did a really great work fixing our door. He really well explained the problem and the solution. I like such transparency and I learned more about my garage. Illia calls in advance about the timing and is very patient with my questions. Great work and many thanks to him.
Posted on Thumbtack Thumbtack
Andy A. profile picture
Andy A.
306 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+0
Zoli has done a great job fixing our garage door issue. He’s very responsive and professional on diagnosing the issue, getting the right parts, and having the job done quickly. Highly recommend the company.
Posted on Thumbtack Thumbtack
Yijin Z. profile picture
Yijin Z.
397 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+0
Illia is very reliable! He called ahead to confirm the time and showed up right on schedule. He did a thorough inspection and explained everything to us with great patience (we know nothing about garage doors, apparently!). He replaced the springs and did an excellent job and everything’s working perfectly now. Such a relief!
Posted on Thumbtack Thumbtack
Ray J. profile picture
Ray J.
594 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+0
Perfect job
Posted on Thumbtack Thumbtack
Luther S. profile picture
Luther S.
701 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+0
Leo from Palm Garage Door did a great job fixing our garage door. He gave us our options and advised us what is better to spend on in the meantime. He went to the store the parts and tools he needed and finished the work within a couple of hours on a Sunday night. Highly recommended!
Posted on Thumbtack Thumbtack
Balaji M. profile picture
Balaji M.
832 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+1
They were very prompt and responsive. They installed garage door on Saturday and there was an issue about clearance because of miscommunication. But they kept me informed and fixed it on Monday. The photos show on Friday and Monday. Their service and communication through the entire process was pronominal and always kept me up to date on the progress
Posted on Thumbtack Thumbtack
Mark W. profile picture
Mark W.
834 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+0
I highly recommend Palms. Exemplary customer service & my problem was solved within 45 minutes!!! Above and beyond service.
Posted on Thumbtack Thumbtack
Sarah g. profile picture
Sarah g.
840 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+0
Professional, provided me different options and answered my questions in details; efficient, I had the consultation on Thursday and the new garage door was up and running on Saturday. I would recommend Palms Garage Doors to anyone.
Posted on Angie's List Angie's List
Homeowner profile picture
Homeowner
49 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Prompt reply and great service, technician Peter explained what needed to be replaced and why. Very happy customer!
Posted on Angie's List Angie's List
Michael L. profile picture
Michael L.
57 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
He was fast, did everything he said he was gonna do!
Posted on Angie's List Angie's List
Homeowner profile picture
Homeowner
57 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Fast job good price
Posted on Angie's List Angie's List
Gerald F. profile picture
Gerald F.
127 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Great job!
Posted on Angie's List Angie's List
Eric S. profile picture
Eric S.
140 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Both more knowledgeable and less expensive
Posted on Angie's List Angie's List
Sharon D. profile picture
Sharon D.
145 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Efficient and price was great!
Posted on Angie's List Angie's List
Don M. profile picture
Don M.
220 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
The service response was prompt and the work was well done. The technician explained the job and performed the repair as described. I would hire them again. Don
Posted on Angie's List Angie's List
Michael M. profile picture
Michael M.
227 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Work completed.
Posted on BBB BBB
Richard Y profile picture
Richard Y
256 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
I have high expectations doing things with high quality and Palms is one of the few companies that could meet my high expectations. What sets Palms apart from most other companies is that they have professional project managers who make sure the customer is happy with the job. I get slow responses (hours) from other companies about my concerns and questions before vendor selection but Palms was very quick to respond to my phone / text messages within minutes. For example, I had concerns about how my doors would look centered even though my door openings were smaller than standard size doors and risks looking off-centered. ******* was very responsive to my concerns and ensured me the installers would have ways to make the door look good. When the installers came, they at first refused to center the door because he didn't know how to do it and was continuing to install the door off-centered but when I quickly called/texted ******* mid-job, within minutes she was able to reach out to the installer's supervisor who rushed to my house, took a look at the situation and immediately came up with a smart way to make the doors centered. I was impressed with both ******* and the installer's supervisor. The doors looked great and I would absolutely recommend Palms to others.
Posted on Angie's List Angie's List
Milin S. profile picture
Milin S.
268 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Peter Edwards from Palms Garage Doors provided exceptional service. He was incredibly knowledgeable, helpful, and transparent throughout the process. I appreciated that his estimates focused strictly on what was necessary, without any upselling. The company was highly responsive—scheduling the visit and completing the work much faster than expected. The pricing was very fair; I’m hopeful the quality stands the test of time and will update this review should any issues arise.
Posted on Angie's List Angie's List
Nicholas H. profile picture
Nicholas H.
271 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Great job, quick!
Posted on BBB BBB
Nora H profile picture
Nora H
362 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
I had a great experience working with Palms Garage Doors. From the initial estimate to scheduling the repair, all representatives were helpful and kind. Our garage door repairman was Illia - he was incredibly kind, friendly, and communicative throughout the entire process. He took the time to explain what needed to be fixed, answered all my questions, and made sure everything was working perfectly before he left. The quality of his work was excellent, and I truly appreciated his professionalism. I highly recommend him to anyone needing reliable, top-notch garage door service.
Posted on BBB BBB
Kalvin J profile picture
Kalvin J
387 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Illia was fantastic! He was right on time, explained why my garage door was having issues and laid out several different paths forward for fixing it. He completed the job in a little under an hour, paired all my new remotes and answered any remaining questions I had. He was kind and didn't make me feel silly for asking questions. 1000% would recommend to anyone in the area. Thanks again *****!
Posted on BBB BBB
Trevor S profile picture
Trevor S
401 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
We had a fantastic experience with Oriel from Palms Garage Doors! He was extremely friendly, professional, and knowledgeable, and quickly diagnosed and fixed our garage door issue. The service was fast, affordable, and high quality a rare combination these days. You can tell ***** truly cares about his customers and takes pride in his work.If youre looking for garage door repair or installation in the Bay Area, I highly recommend Palms Garage Doors. Reliable, honest, and top-notch service from start to finish!
Posted on BBB BBB
Barry G profile picture
Barry G
413 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
We recently had a spring break on our garage door, and we got opinions/quotes from several recommended garage door shops. Palms not only provided lots of useful information to help inform our decision, but the price was very reasonable. Zoli was fantastic - knowledgeable, personable, and fast at getting the job done. We would definitely recommend Palms to others!
Posted on BBB BBB
Jerald E profile picture
Jerald E
472 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
*** arrived ahead of schedule and was simply great. Courteous and polite but more important efficient and thorough; immediately analyzing the work to be done and doing it. I will be asking for him by name in all future dealings with Palms.
Posted on BBB BBB
Michael T profile picture
Michael T
538 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Service was professionally completed in a timely manner. We are very satisfied with the completed door.
Posted on BBB BBB
Karen P profile picture
Karen P
552 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Very helpful. Very very happy with service and information they told me about my door and care for my door. I will refer all friends
Posted on BBB BBB
Paul L profile picture
Paul L
584 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Plus Garage Doors did a great job fixing my garage door. It was very noisy and rollers and cables needed replacement and the technician did the job skillfully and on time. He even left me with extra bolts for the door opener that the previous guys did not. Thank you for a great job.
Posted on BBB BBB
simon j profile picture
simon j
602 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
?????If you're in need of garage door service, look no further than Palms Garage Door! I had an emergency when my garage door fell off the tracks, and I reached out to *****, who was incredibly prompt in his response! ??? He provided a clear timeline and arrived exactly when he said he wouldimpressive! He assessed the situation swiftly and made several recommendations, giving us options that suited our needs. ***** went above and beyond, even after hours, to ensure everything was back on trackliterally! ???? He not only fixed the door but also upgraded us to a belt-driven opener. He took the time to walk my family through the process, showing us how to connect to the Wi-Fi and use all the new functions. Honestly, this guy knows his stuff, and his customer service is off the charts. For anyone needing garage door help, I HIGHLY recommend Palms Garage Door! ???? #GarageDoor #CustomerService #HomeImprovement #PalmsGarageDoor #FiveStars
Verified by Trustindex
Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more

The crew serving Richmond

Licensed technicians, named in customer reviews, not anonymous dispatchers.

PeterTechnician
BrianInstaller
IlliaTechnician

Frequently Asked Questions (FAQs)

Do you provide garage door repair in Richmond, CA?

Yes—Palms Garage Doors serves Richmond, CA and handles Garage Door Repair and general Garage Door Service for common residential and commercial issues.

My garage door won’t open—can you help with the opener?

Palms Garage Doors serves Richmond, CA and can troubleshoot and service Garage Door Opener problems such as unresponsive remotes, sensors, or motor issues.

What should I do if a garage door spring breaks?

Stop using the door and schedule service, since springs are under high tension. Palms Garage Doors serves Richmond, CA and offers Broken Spring Replacement.

Do you offer emergency garage door repairs in Richmond?

Palms Garage Doors serves Richmond, CA and provides Emergency Garage Door Repair for urgent situations like stuck doors or safety concerns.

Can you install a new garage door for my home?

Palms Garage Doors serves Richmond, CA and offers Garage Door Installation, including help selecting a door style and confirming fit and operation.

Do you work on commercial garage doors in Richmond, CA?

Yes—Palms Garage Doors serves Richmond, CA and provides Commercial Garage Door Repair for issues affecting storefronts, warehouses, and other facilities.

How often should I schedule garage door maintenance?

Many property owners schedule periodic Garage Door Maintenance to help reduce wear and catch issues early. Palms Garage Doors serves Richmond, CA and can perform routine checks and adjustments.

Why is my garage door making loud or unusual noises?

Noises can come from worn rollers, loose hardware, or track and opener issues. Palms Garage Doors serves Richmond, CA and can inspect the system as part of Garage Door Service and Garage Door Repair.

My garage door is uneven or seems off-track—what does that mean?

An uneven door can indicate cable, roller, or track problems and may create a safety risk. Palms Garage Doors serves Richmond, CA and can diagnose and handle needed Garage Door Repair.

Can you help if my garage door closes and then reverses?

This can be related to sensor alignment, force settings, or obstructions. Palms Garage Doors serves Richmond, CA and can service the Garage Door Opener and related components to address the issue.

Our awards & certifications

Recognized by the platforms homeowners already trust.

Certifications

Our Awards & Certifications

Free written quote

Tell us what the door is doing

Request a callback for your Richmond garage door. You get the price in writing before any work starts.

  • No obligation, no pressure
  • Licensed technicians, CSLB #1088937
  • Open 24/7, including holidays

Need a garage door technician in Richmond?

Open 24/7. Call now or book a visit online.