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Home โ€บ Garage door parts โ€บ Garage Door Torsion Springs

Garage door parts ยท Garage Door Torsion Springs

Garage Door Torsion Springs In San Jose

Need Garage Door Torsion Springs In San Jose? Palms Garage Doors offers fast, safe spring repair and replacement with skilled local techs.

  • 4.9 on Google ยท 960+ reviews
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At a glance

Garage Door Torsion Springs store and release the force needed to lift a garage door with controlled movement. They sit above the door opening and work with the shaft, drums, and cables.

Need Garage Door Torsion Springs In San Jose? Palms Garage Doors offers fast, safe spring repair and replacement with skilled local techs. Call today

Garage Door Torsion Springs In San Jose

Garage Door Torsion Springs

Garage Door Torsion Springs store and release the force needed to lift a garage door with controlled movement. They sit above the door opening and work with the shaft, drums, and cables. For Garage Door Torsion Springs in San Jose, Palms Garage Doors can inspect the system and provide suitable repair or replacement help.

How torsion springs support your garage door

Garage door torsion springs counterbalance the doorโ€™s weight so it can open and close without placing the full load on the opener. They are mounted on a metal torsion tube above the garage door opening, usually inside the garage.

When the garage door closes, the springs wind and store energy. When the door opens, they release that stored energy through the torsion tube, cable drums, and lift cables. This action helps raise the door in a controlled way.

The opener does not do the heavy lifting by itself. Its main job is to guide the door through its travel once the spring system has properly offset the doorโ€™s weight. A working torsion spring setup helps the door move smoothly and reduces strain on the opener, track, rollers, and hinges.

Most sectional garage doors use one or two torsion springs. The correct number depends on the doorโ€™s weight, width, height, construction, and spring system layout. A heavier insulated door may need a different spring arrangement than a lighter single car garage door.

A properly balanced door should feel controlled during movement. Does your door suddenly feel much heavier than it once did? A torsion spring issue may be involved, though cables, drums, rollers, tracks, or opener settings can create similar concerns.

Signs your torsion springs may need attention

Torsion spring trouble often causes a garage door to feel heavy, stop moving, or move unevenly. A visual inspection and professional assessment are needed because one symptom does not confirm the exact cause.

Common signs connected to a failing or broken spring system

  • The garage door will not open, even though the opener motor runs
  • The door opens only a few inches and then stops
  • The opener strains, hums, or reverses while trying to lift the door
  • The door feels unusually heavy when operated manually after it has been safely disconnected by a professional or during normal use
  • You heard a loud bang from the garage, often followed by a door that will not lift
  • A visible gap appears in the coil of a torsion spring
  • The door rises unevenly or appears crooked during travel
  • Lift cables look loose, slack, or displaced near the drums
  • The garage door closes faster than normal or does not stay in position
  • The door makes more noise than usual during opening or closing

A loud bang can occur when a spring breaks, but not every loud noise points to a broken spring. A cable can come off a drum, a roller can bind, or a section of track can shift. Avoid trying to force the door open after hearing a sudden noise.

A door that will not move may also have an opener issue, a locked door, a damaged track, or an obstruction. The spring system needs an on site check before selecting a repair path through garage door repair.

A visible spring gap is a strong warning sign

A gap in the coils often indicates that a torsion spring has broken. The gap is usually visible along the spring mounted above the door, though lighting and the location of the break can make it difficult to see.

Do not touch the spring, torsion tube, cable, or drums to inspect more closely. Springs remain part of a high force system, and nearby components can shift unexpectedly. Stand back, keep the door closed if possible, and arrange service for broken spring replacement.

An opener that struggles may be reacting to poor balance

An opener that strains may be reacting to a door that has lost spring support. If the springs cannot counterbalance the door, the opener may attempt to lift more weight than it should.

This symptom can also come from a failing opener motor, worn gear, damaged rollers, track resistance, or a door that is binding. Palms Garage Doors can look at the spring system and the connected moving components to determine what is affecting operation.

Why torsion spring problems develop

Torsion springs wear from repeated door cycles and can also be affected by rust, incorrect matching, or movement in connected hardware. Each open and close cycle places force on the spring wire.

Over time, metal fatigue can cause a spring to lose strength or break. This is normal wear for a mechanical component that repeatedly twists under load. Spring failure can happen without much warning, even if the door worked normally the day before.

Other conditions that may affect torsion spring performance

  • Surface corrosion on the coils or torsion tube
  • Incorrect spring size or winding direction from an earlier installation
  • A door that has changed in weight after panel, window, insulation, or hardware changes
  • Loose or worn cable drums, bearings, or end bearing plates
  • Bent tracks or damaged rollers that make the door harder to move
  • A door that is out of alignment
  • Cables that are worn, frayed, loose, or off their normal path
  • Long periods of limited use followed by frequent operation

San Jose conditions and metal components

San Jose, California can bring dry stretches, warm temperatures, and occasional moisture exposure. Garages that are open often, exposed to outdoor dust, or subject to moisture near the opening may develop buildup or corrosion on metal components. A spring inspection can identify visible rust or related hardware concerns before they create a larger movement problem.

Torsion spring setups are not all the same

Garage Door Torsion Springs come in several configurations, and the correct setup depends on the door and its lifting system. Springs may look similar from a distance while having major differences in fit and lifting force.

A common system uses two springs mounted on a shared torsion tube above the door. This arrangement can distribute the doorโ€™s lifting load across both springs. Some doors use a single spring system, while others use a more specialized arrangement based on the doorโ€™s size and construction.

Torsion springs are commonly made from coiled steel wire. Their wire size, inside diameter, overall length, winding direction, and mounting configuration affect how they work. Left wound and right wound springs are placed in specific positions so the system can wind and unwind correctly.

Common spring setups

Spring SetupWhere It Is Often UsedWhat Must Be Checked
Single torsion springSome lighter or narrower doorsDoor weight, spring location, shaft setup
Two spring torsion systemMany residential and heavier doorsMatching spring pair, cable drum position, balance
Multi spring arrangementSome larger or heavier door systemsTotal door weight, shaft support, lifting layout

A replacement spring should never be selected by appearance alone. A spring that is too weak may leave the door heavy and hard on the opener. A spring that is too strong may cause the door to rise too quickly or resist closing properly.

Watch video on YouTube

Correct matching depends on the entire door system

Correct spring matching requires more than measuring a broken coil. A technician needs to assess the garage doorโ€™s actual lifting requirements and the layout of the torsion system.

Factors that may be reviewed

  • Door width and height
  • Door construction and total weight
  • Insulation, windows, reinforcement, and panel material
  • The number of existing springs
  • Spring wire size, inside diameter, and coil length
  • Winding direction
  • Torsion tube condition
  • Cable drum type and placement
  • Shaft, bearing, and end plate condition
  • Track layout and overall door movement

Door weight is a major factor because the spring system must offset that weight with controlled force. A replacement door panel, added insulation, or other structural change can affect balance. Using the old spring details without checking the current door can lead to a poor match.

The opener model is not usually the main factor in spring selection, but it still matters during service. The opener must work with a balanced door after the spring work is complete. If a spring issue has caused the opener to strain, its operation should be checked after the door is balanced.

Garage Door Torsion Springs in San Jose should be matched to the door that is currently installed, not just to a generic door size. Palms Garage Doors service can identify a suitable replacement option after inspecting the existing spring system and door movement.

Matching both springs matters on a paired system

Both springs need to work together when a garage door uses a two spring setup. The springs may have opposite wind directions, yet they should provide the proper combined lifting support for the door.

If one spring has broken, the second spring may still be carrying wear from the same period of use. A professional can assess the remaining springโ€™s condition, the doorโ€™s balance needs, and whether one or both springs should be addressed. The answer depends on the system condition, not on a blanket rule.

Inspection helps separate spring trouble from related issues

A professional inspection checks whether the springs are the source of the problem or whether a connected component is affecting door movement. This prevents a spring from being blamed for every opening or closing issue.

Areas that may be inspected

  1. The springs for visible breaks, distortion, corrosion, or mounting concerns
  2. The torsion tube, center bearing, end bearings, and support plates
  3. The cables and drums for wear, slack, misrouting, or damage
  4. The door sections, hinges, rollers, tracks, and brackets for movement resistance
  5. The doorโ€™s balance and travel once it can be safely tested
  6. The openerโ€™s response after the door and spring system are checked

The technician can determine whether adjustment may address a balance concern, whether connected hardware needs attention, or whether a spring is damaged beyond use. Broken springs are not repaired by joining the coil back together. A broken spring requires a correctly matched replacement.

Some spring systems may need adjustment if the springs are intact but the door balance has changed. Adjustments involve stored force and should only be handled by a trained garage door professional. This is not a safe homeowner repair task.

Replacement includes checking the parts around the spring

Spring replacement should include an assessment of the components that transfer spring force to the door. The spring does not work alone.

The torsion tube carries rotational force. Cable drums guide the lift cables. Cables connect the spring system to the bottom of the door. Bearings allow the shaft to turn. Trouble in any of these areas can affect balance, door alignment, or cable position.

After installing a suitable replacement, the technician can check door movement, balance, cable tracking, and opener response. The goal is a door that moves in a controlled manner without placing unnecessary load on the opener. Related garage door maintenance can help identify wear in connected components.

Torsion spring safety requires professional handling

Torsion springs require professional handling because they hold substantial stored force while supporting a heavy moving door. Injury and property damage can occur if a spring, cable, drum, or shaft component shifts unexpectedly.

Do not attempt to remove, unwind, cut, reposition, or tighten torsion springs. Avoid handling lift cables, bottom brackets, drums, or the torsion tube. These parts work together under tension, even when a door seems stationary.

If a spring is broken and the garage door is closed, leave the door closed if practical. Do not use the opener repeatedly to force the door upward. Repeated attempts can damage the opener or create further cable and track issues.

If your vehicle is inside and the door will not open, call Palms Garage Doors at (650) 600-6656 for guidance. Do not crawl beneath a door that is not fully supported, and do not ask another person to hold a heavy door open while you move through the opening.

What you can do before your service visit

Safe preparation helps the technician inspect the spring system without asking you to repair anything. A few simple observations can also help explain what happened.

Safe preparation steps

  • Park vehicles clear of the garage door opening if the door can remain safely closed
  • Keep children and pets away from the garage door area
  • Avoid using the opener if the door is heavy, crooked, or stuck
  • Note whether you heard a bang, grinding noise, or repeated opener strain
  • Take a photo of a visible spring gap from a safe distance, if practical
  • Write down whether the door stopped while opening, closing, or while fully shut
  • Make sure the technician can access the garage and the door controls

Leave spring measurements to the technician

You do not need to identify spring measurements or take apart any hardware. Clear details about the symptoms, recent door behavior, and visible changes can give the technician a useful starting point.

Checks after torsion spring service

After torsion spring work, the door should be checked for balanced, controlled travel and proper response from connected components. The spring system and the opener should function as a coordinated setup.

A technician may verify

  • The door opens and closes smoothly through its normal path
  • The door does not appear unusually heavy during balance testing
  • Cables remain seated correctly on the drums
  • The torsion tube turns properly through its supported bearings
  • The door remains aligned with the tracks
  • The opener moves the balanced door without unusual strain
  • The door closes fully and operates normally from the wall control and remote

Listen for changes after service, but do not assume every normal garage door sound signals a problem. If you notice new scraping, uneven movement, a hanging cable, or repeated opener reversal, stop using the door when safe and contact the service provider.

Basic care can help you notice issues early. Look at the spring area periodically from the floor without touching it. Watch for a visible coil gap, heavy rust, loose cables, or a door that begins moving unevenly. Regular professional maintenance may also identify wear in the spring system and its connected hardware through a maintenance plan.

Help for Garage Door Torsion Springs in San Jose

Palms Garage Doors provides practical help for homeowners, property managers, and business owners dealing with torsion spring concerns in San Jose, CA. The focus is on identifying the actual condition of the spring system, matching the replacement correctly when needed, and checking the doorโ€™s movement afterward.

A broken or poorly matched spring can leave a garage door unusable and can place extra stress on other parts. Waiting may not improve the issue, particularly if the door is crooked, cables are loose, or the opener is struggling. Is your garage door stuck closed, lifting unevenly, or suddenly much heavier?

Related Services

For Garage Door Torsion Springs in San Jose, call (650) 600-6656 or contact Palms Garage Doors to request professional assistance.

Reviewed by Elad Levi, owner ยท Updated November 2026Licensed contractor, CSLB #1088937 ยท C-61 / D-28

Reviews

What our customers say

Live Google reviews from homeowners across the Bay Area.

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Marc profile picture
Marc
19 days ago
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+3
Peter, Antonio, and Gavin were amazing! They worked so hard to make everything just perfect for us. It was enjoyable to have them and they were professional, friendly , respectful and so conscientious. They were all gentleman. They made sure to explain everything to us . Iโ€™m so happy I went with Palm , to get our garage doors . The doors are so amazing and everything works perfectly! They run smooth and quiet. I would give them the highest recommendation!
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Jessie _ Shuang Ji profile picture
Jessie _ Shuang Ji
48 days ago
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+0
Peter did an awesome job installing my garage door opener. I have 3 different companies came, and they are either not professional or giving me ridiculous price. Peter noticed our door is 8 feet right away, he gave me good solutions, did the job fast, tested and showed me everything.I am super happy with the service
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Noel Surio profile picture
Noel Surio
52 days ago
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+0
Very good customer service. Worked with us to get the garage door that we wanted and they made sure it came out the way we wanted.
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Supraja Sivaram profile picture
Supraja Sivaram
64 days ago
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+0
My garage door spring broke and my car was completely trapped inside, so I was in a real bind. I messaged Palms Garage Doors on Yelp and they responded extremely quickly. Peter arrived right on time as scheduled and got straight to work. He fixed the door efficiently and professionally, and best of all, there was zero upselling. They did a fantastic job and I wouldn't hesitate to call them again. Highly recommended!
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Supraja S. profile picture
Supraja S.
65 days ago
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+0
Total lifesavers. Our garage door spring snapped unexpectedly and trapped our car right when we needed to head out. I reached out to Palms Garage Doors through Yelp, and their response time was lightning-fast. Peter showed up right when promised, diagnosed the issue instantly, and had the spring replaced and the door running smoothly in no time. Honest pricing with zero annoying upselling. Excellent service from start to finish--five stars!
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Jonathan Chan profile picture
Jonathan Chan
65 days ago
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+0
Elad was fantastic. Very quick and thorough. Gave me options. Thank you! He was able to fix the broken spring in less than 30 minutes
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Mark Benton profile picture
Mark Benton
66 days ago
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+2
My garage unexpectedly came off the brackets as my wife went off to work, and Brian was absolutely awesome with great service and very professional!! You can tell he was very Very experience. He came in, accessed the situation and in 3 mins, got his tools and literally attacked the technical repair job!! Completed the job literally in minutes.!! I will be calling them back for further service and products in the future!! in addition, got same-day service within 3 hours of the call!! Excellent Absolutely, and Outstanding !!!
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Victor C. profile picture
Victor C.
66 days ago
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+0
My garage door failed to lift all of a sudden on a Saturday over the labor day weekend. Got a reference and called the Palms Services. The technician showed up on Sunday morning around noon and quickly diagnosed the broken spring torsion. We agreed to upgrade the spring to a heavy-duty, standard dual-torsion spring and also replace the 10 wheels in the rail. The total price was on the higher end (from my research) but it is a holiday weekend and an emergency service request. The technician shared some maintenance knowledge with me and got everything fixed within an hour. No complain.
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achristo70 profile picture
achristo70
67 days ago
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+1
Peter was awesome and I highly recommend. Professional, knowledgeable clean and easy to work with. Changed our broken Torsion spring, showed me the drums, rollers, hinges. He even made me a video to show me where and how to do maintenance (spray lube).
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A C. profile picture
A C.
68 days ago
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+0
9/4/2026 - Peter was awesome and I highly recommend. Professional, knowledgeable, clean and easy to work with. Changed our broken Torsion spring, showed me the drums, rollers, hinges. He even made me a video to show me where and how to do maintenance (spray lube).
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Ramkumar Jeevakan profile picture
Ramkumar Jeevakan
90 days ago
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+0
Palms Garage door team is very professional team and in particular service tech Zoli is very well-mannered and knowledgeable. Update 6 months after the install , had an problem, where the garage door and itโ€™s WiFi connection. Office folks who I spoke to was very responsive and immediately sent a tech . Illia was the tech who came onsite , took the time to explain why it lost its connectivity, he was very responsive and helpful.
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Antonio Gil profile picture
Antonio Gil
95 days ago
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+1
The service and work was done real fast and excellentโ€ฆ thank you
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Rodrigo C profile picture
Rodrigo C
96 days ago
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+0
Had a great experience! Illia is a super nice guy, diagnosed the problem quickly and professionally, got it done even though it was past 9pm! Service was quick and effective.
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Gordon Y. profile picture
Gordon Y.
114 days ago
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+0
My garage door was making a lot of noise lately. I reached out to another company who gave me an unexpected solution, asking me to change a lot of things and wanted to charge me a lot of money with unnecessary upsell. I reached out to Palms and they responded quickly. Illia came out on a Sunday, super pleasant and knowledgeable. He explained my garage door issue and I only needed a tune up which he did. The door is now a lot quieter and operating more smoothly. I really appreciate his honesty and no upsell what so ever. I will use Palms when I need to replace my opener as they are local business and know how to treat their customers.
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Sandeep P. profile picture
Sandeep P.
132 days ago
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+0
i had a great experience with my technician with replacing my broken garage door.He was very knowledgeable and professional, quickly identified the broken spring and replaced it in a jiffy and just like that its brand new again. i would highly recommend them if you have some any troubles with your garage door.
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Lorraine N. profile picture
Lorraine N.
154 days ago
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+0
Our experience with Palm Garage Doors was fast and professional. The company's office returned my inquiry almost immediately. The next day their technician, Illia, arrived on schedule. He quickly diagnosed the issues with our non functioning garage door, and detailed the various options for repairs, and pricing for each. We chose the option that worked best for us, with upfront pricing and warranties. Illia was very knowledgeable, and within a couple hours, we had a "new" working garage door. We are very pleased with our experience with Palm Garage and Illia.
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Wilson C. profile picture
Wilson C.
166 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
Great job fixing a broken torsion spring and cables at my house in SF. Technician was friendly and knowledgeable and got it done quickly. Would highly recommend.
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Meher V. profile picture
Meher V.
167 days ago
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+0
5 stars for responsiveness. Thd technican arrived on time. He diagnosed the issue very quick, and was able to replace the faulty garage door opener in less than an hour. The price was reasonable too. The entire process was very smooth and professional. Overall I'm very satisfied and highly recommend them.
Posted on Yelp Yelp
Diane W. profile picture
Diane W.
169 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+1
One of the rollers on our garage door came off track recently causing issues with opening and closing. I found Palms Garage Doors on Yelp. They had excellent reviews by customers and a 4.9 star rating. We gave them a call and were told they could be here today between 12:30pm and 2:30pm. Elad was very punctual and arrived at exactly 12:30pm. He took a look at our garage door and assessed the situation. The bolts on our garage door needed to be tightened. Many had become loose over time. He increased the tension of the spring coils because our garage door off balance and he replaced all the metal rollers within the metal track. He said it would take him about 45 minutes to fix. Everything worked out great. He did exactly as he had promised and with great efficiency. He made sure to show us, before he left, what got replaced. The garage door opens and closes so much smoother and better than before. It's much quieter too. Elad, was very professional and kind. He did an amazing job fixing our garage door. My husband and I appreciated that he could fix it the same day we called. We will definitely reach out to him in the future if need be, for our garage door needs.
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Naima S. profile picture
Naima S.
170 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
Illia was wonderful! He patiently explained what was wrong with our garage door and gave us 3 options for repair and let us decide what was best for us at the time. He did a great job and we would definitely call Palms again to work with Illia!
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Mike L. profile picture
Mike L.
198 days ago
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+0
I contacted Palm through Yelp for an estimate on my garage door opener, and Elad arrived within an hour. Instead of trying to upsell me on a brand new unit, he gave me a reasonable quote for a repair--with the promise that if he couldn't fix it, his troubleshooting time would be completely free. Thanks to his expertise, Elad pinpointed the exact problem and had it resolved in just 20 minutes. I am incredibly happy with their service. They offer quick response times, in-depth knowledge, and refreshing honesty. It's great to find a company that actually fixes the problem rather than making up reasons to replace expensive equipment. Highly recommended!
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Tim C. profile picture
Tim C.
246 days ago
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+1
Great service. professional technician, fair price, highly recommend.
Posted on Yelp Yelp
Xinghua L. profile picture
Xinghua L.
259 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
Illia did a really great work fixing our door. He really well explained the problem and the solution. I like such transparency and I learned more about my garage. Illia calls in advance about the timing and is very patient with my questions. Great work and many thanks to him.
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Andy A. profile picture
Andy A.
306 days ago
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+0
Zoli has done a great job fixing our garage door issue. Heโ€™s very responsive and professional on diagnosing the issue, getting the right parts, and having the job done quickly. Highly recommend the company.
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Yijin Z. profile picture
Yijin Z.
397 days ago
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+0
Illia is very reliable! He called ahead to confirm the time and showed up right on schedule. He did a thorough inspection and explained everything to us with great patience (we know nothing about garage doors, apparently!). He replaced the springs and did an excellent job and everythingโ€™s working perfectly now. Such a relief!
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Ray J. profile picture
Ray J.
594 days ago
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+0
Perfect job
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Luther S. profile picture
Luther S.
701 days ago
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+0
Leo from Palm Garage Door did a great job fixing our garage door. He gave us our options and advised us what is better to spend on in the meantime. He went to the store the parts and tools he needed and finished the work within a couple of hours on a Sunday night. Highly recommended!
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Balaji M. profile picture
Balaji M.
832 days ago
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+1
They were very prompt and responsive. They installed garage door on Saturday and there was an issue about clearance because of miscommunication. But they kept me informed and fixed it on Monday. The photos show on Friday and Monday. Their service and communication through the entire process was pronominal and always kept me up to date on the progress
Posted on Thumbtack Thumbtack
Mark W. profile picture
Mark W.
834 days ago
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+0
I highly recommend Palms. Exemplary customer service & my problem was solved within 45 minutes!!! Above and beyond service.
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Sarah g. profile picture
Sarah g.
840 days ago
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+0
Professional, provided me different options and answered my questions in details; efficient, I had the consultation on Thursday and the new garage door was up and running on Saturday. I would recommend Palms Garage Doors to anyone.
Posted on Angie's List Angie's List
Homeowner profile picture
Homeowner
49 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Prompt reply and great service, technician Peter explained what needed to be replaced and why. Very happy customer!
Posted on Angie's List Angie's List
Michael L. profile picture
Michael L.
57 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
He was fast, did everything he said he was gonna do!
Posted on Angie's List Angie's List
Homeowner profile picture
Homeowner
57 days ago
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Fast job good price
Posted on Angie's List Angie's List
Gerald F. profile picture
Gerald F.
127 days ago
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Great job!
Posted on Angie's List Angie's List
Eric S. profile picture
Eric S.
140 days ago
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Both more knowledgeable and less expensive
Posted on Angie's List Angie's List
Sharon D. profile picture
Sharon D.
145 days ago
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Efficient and price was great!
Posted on Angie's List Angie's List
Don M. profile picture
Don M.
220 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
The service response was prompt and the work was well done. The technician explained the job and performed the repair as described. I would hire them again. Don
Posted on Angie's List Angie's List
Michael M. profile picture
Michael M.
227 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Work completed.
Posted on BBB BBB
Richard Y profile picture
Richard Y
256 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
I have high expectations doing things with high quality and Palms is one of the few companies that could meet my high expectations. What sets Palms apart from most other companies is that they have professional project managers who make sure the customer is happy with the job. I get slow responses (hours) from other companies about my concerns and questions before vendor selection but Palms was very quick to respond to my phone / text messages within minutes. For example, I had concerns about how my doors would look centered even though my door openings were smaller than standard size doors and risks looking off-centered. ******* was very responsive to my concerns and ensured me the installers would have ways to make the door look good. When the installers came, they at first refused to center the door because he didn't know how to do it and was continuing to install the door off-centered but when I quickly called/texted ******* mid-job, within minutes she was able to reach out to the installer's supervisor who rushed to my house, took a look at the situation and immediately came up with a smart way to make the doors centered. I was impressed with both ******* and the installer's supervisor. The doors looked great and I would absolutely recommend Palms to others.
Posted on Angie's List Angie's List
Milin S. profile picture
Milin S.
268 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Peter Edwards from Palms Garage Doors provided exceptional service. He was incredibly knowledgeable, helpful, and transparent throughout the process. I appreciated that his estimates focused strictly on what was necessary, without any upselling. The company was highly responsiveโ€”scheduling the visit and completing the work much faster than expected. The pricing was very fair; Iโ€™m hopeful the quality stands the test of time and will update this review should any issues arise.
Posted on Angie's List Angie's List
Nicholas H. profile picture
Nicholas H.
271 days ago
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Great job, quick!
Posted on BBB BBB
Nora H profile picture
Nora H
362 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
I had a great experience working with Palms Garage Doors. From the initial estimate to scheduling the repair, all representatives were helpful and kind. Our garage door repairman was Illia - he was incredibly kind, friendly, and communicative throughout the entire process. He took the time to explain what needed to be fixed, answered all my questions, and made sure everything was working perfectly before he left. The quality of his work was excellent, and I truly appreciated his professionalism. I highly recommend him to anyone needing reliable, top-notch garage door service.
Posted on BBB BBB
Kalvin J profile picture
Kalvin J
387 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Illia was fantastic! He was right on time, explained why my garage door was having issues and laid out several different paths forward for fixing it. He completed the job in a little under an hour, paired all my new remotes and answered any remaining questions I had. He was kind and didn't make me feel silly for asking questions. 1000% would recommend to anyone in the area. Thanks again *****!
Posted on BBB BBB
Trevor S profile picture
Trevor S
401 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
We had a fantastic experience with Oriel from Palms Garage Doors! He was extremely friendly, professional, and knowledgeable, and quickly diagnosed and fixed our garage door issue. The service was fast, affordable, and high quality a rare combination these days. You can tell ***** truly cares about his customers and takes pride in his work.If youre looking for garage door repair or installation in the Bay Area, I highly recommend Palms Garage Doors. Reliable, honest, and top-notch service from start to finish!
Posted on BBB BBB
Barry G profile picture
Barry G
413 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
We recently had a spring break on our garage door, and we got opinions/quotes from several recommended garage door shops. Palms not only provided lots of useful information to help inform our decision, but the price was very reasonable. Zoli was fantastic - knowledgeable, personable, and fast at getting the job done. We would definitely recommend Palms to others!
Posted on BBB BBB
Jerald E profile picture
Jerald E
472 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
*** arrived ahead of schedule and was simply great. Courteous and polite but more important efficient and thorough; immediately analyzing the work to be done and doing it. I will be asking for him by name in all future dealings with Palms.
Posted on BBB BBB
Michael T profile picture
Michael T
538 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Service was professionally completed in a timely manner. We are very satisfied with the completed door.
Posted on BBB BBB
Karen P profile picture
Karen P
552 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Very helpful. Very very happy with service and information they told me about my door and care for my door. I will refer all friends
Posted on BBB BBB
Paul L profile picture
Paul L
584 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Plus Garage Doors did a great job fixing my garage door. It was very noisy and rollers and cables needed replacement and the technician did the job skillfully and on time. He even left me with extra bolts for the door opener that the previous guys did not. Thank you for a great job.
Posted on BBB BBB
simon j profile picture
simon j
602 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
?????If you're in need of garage door service, look no further than Palms Garage Door! I had an emergency when my garage door fell off the tracks, and I reached out to *****, who was incredibly prompt in his response! ??? He provided a clear timeline and arrived exactly when he said he wouldimpressive! He assessed the situation swiftly and made several recommendations, giving us options that suited our needs. ***** went above and beyond, even after hours, to ensure everything was back on trackliterally! ???? He not only fixed the door but also upgraded us to a belt-driven opener. He took the time to walk my family through the process, showing us how to connect to the Wi-Fi and use all the new functions. Honestly, this guy knows his stuff, and his customer service is off the charts. For anyone needing garage door help, I HIGHLY recommend Palms Garage Door! ???? #GarageDoor #CustomerService #HomeImprovement #PalmsGarageDoor #FiveStars
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Questions

Frequently Asked Questions (FAQs)

What are garage door torsion springs?
Torsion springs are components that help counterbalance the weight of a garage door, making it easier for the door system to open and close.
How do I know if a torsion spring may need service?
Common signs include a door that feels unusually heavy, opens unevenly, makes unusual noises, or does not open fully.
Can I replace a garage door torsion spring myself?
Torsion springs are under high tension and can be dangerous to handle, so it is best to contact a trained garage door professional.
Does Palms Garage Doors provide torsion spring service?
Yes, Palms Garage Doors provides garage door torsion spring service.
Why do torsion springs wear out?
Torsion springs wear over time due to regular use, tension, temperature changes, and general metal fatigue.
Should both torsion springs be serviced at the same time?
In many cases, a professional may recommend servicing both springs if they are the same age or showing similar wear.
What happens if a torsion spring breaks?
A broken torsion spring can make the door difficult or unsafe to operate and may prevent the garage door from opening properly.
Is it safe to use my garage door with a damaged torsion spring?
It is generally not recommended to operate a garage door with a damaged torsion spring, as it may strain the opener or affect safe operation.
How long do torsion springs usually last?
The lifespan of torsion springs varies depending on usage, door weight, maintenance, and environmental conditions.
What should I do if I suspect a torsion spring problem?
Avoid forcing the door open or closed and contact a garage door service provider such as Palms Garage Doors for assistance.

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