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Garage Door Torsion Tubes In San Jose

Need Garage Door Torsion Tubes In San Jose fixed? Palms Garage Doors provides safe replacement, balancing, and spring system service with fast local help

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Palms Garage Doors supports properties in San Jose, CA with garage door torsion tube inspections. Torsion tubes support the spring system above the door and help transfer spring force so the door can lift and lower in a controlled way.

Garage Door Torsion Tubes In San Jose

Garage Door Torsion Tubes

Palms Garage Doors supports properties in San Jose, CA with garage door torsion tube inspections. Torsion tubes support the spring system above the door and help transfer spring force so the door can lift and lower in a controlled way. We inspect tube condition, connected hardware, alignment, and balance to determine the right service for each property.

What a Torsion Tube Does Above Your Garage Door

A torsion tube is the long metal tube mounted horizontally above the garage door opening. It runs through the torsion spring assembly and connects to cable drums near each end of the door. The tube works as part of the larger garage door torsion spring system.

When the garage door opens, torsion springs use stored tension to help lift the door’s weight. That force transfers through the tube, which turns the cable drums. The drums wind or unwind the lift cables, allowing both sides of the door to move together.

Connected parts that affect tube operation

Important components to inspect

  • Torsion springs wrapped around the tube
  • Cable drums attached near the ends
  • Lift cables running down each side of the opening
  • End bearing plates that support tube rotation
  • Center bearing or center support hardware
  • The garage door sections, rollers, and tracks
  • The opener, which moves the door after the spring system reduces its lifting load

Why balance matters

A properly working torsion tube helps the door rise straight and remain balanced. If the tube bends, shifts, slips, or binds at a bearing point, the door may move unevenly. The opener can struggle because it is not meant to lift the full weight of an unbalanced garage door.

Pay attention to sudden changes

If your door is suddenly louder, crooked during travel, or difficult to open manually, the torsion tube and its connected spring system deserve a careful inspection.

Where the Torsion Tube Fits in the Garage Door System

The torsion tube sits above the top section of the garage door and usually spans much of the opening width. You may see it behind a header, near the ceiling line, or above the horizontal tracks. A concern in this area may require garage door repair or inspection of related garage door parts.

Most sectional garage doors with a torsion spring system use this arrangement. The springs sit on the tube near the center or toward the ends, depending on the door setup. Cable drums fit on the tube closer to the bearing plates at each side.

As the tube turns, both drums should work in sync. Each drum manages the cable on its side of the door. That coordinated movement matters because the garage door needs even support across its full width.

If one side moves ahead of the other, the door can rack or twist. A racked door may bind in the tracks, create scraping sounds, or stop before reaching its normal open position. The trouble may involve the tube, but it can also come from a loose drum, damaged cable, worn bearing, track issue, spring problem, or door section damage.

Signs a Torsion Tube Assembly May Need Attention

A torsion tube concern can show up through changes in movement, noise, cable position, or door balance. No single sign proves that the tube itself has failed, so a full inspection is the safest way to identify the source. Related garage door maintenance can also help identify wear before movement problems become more serious.

Visible and noticeable warning signs

  • The door rises unevenly or appears tilted
  • A lift cable looks loose, bunched, frayed, or out of position
  • The door makes grinding, popping, scraping, or rubbing sounds above the opening
  • The door stops partway, reverses unexpectedly, or binds in the tracks
  • The opener hums or strains while trying to move the door
  • The door feels much heavier than normal when operated manually after the opener is disengaged
  • The tube looks bent, shifted sideways, or out of line with its supports
  • A cable drum appears loose or does not sit correctly near the end bearing plate
  • The door no longer rests evenly on the floor when closed
  • There is a visible gap in a torsion spring or a loud bang was heard in the garage

Why the opener may not be the source

A bent tube can interfere with smooth rotation. A tube that has shifted can affect drum placement and cable tracking. Worn bearings can create drag that feels like a tube problem. A broken spring can leave the tube assembly unable to assist with lifting properly.

Do not assume the opener is at fault just because the door will not open. An opener may be reacting to excess door weight or resistance created elsewhere in the torsion system. A technician may also review the garage door opener after checking the door and tube assembly.

Uneven Cables Deserve Prompt Attention

Loose or uneven lift cables can be a warning that the tube, drums, springs, or door alignment need professional review. Cables carry door weight and remain connected to components under high tension. A damaged cable may require garage door cable replacement.

A cable that slips from a drum can leave one side of the door unsupported. The door may become crooked in the opening or jam in the tracks. Continuing to run the opener can worsen the issue.

Keep the opening clear

If you notice a cable off the drum, avoid operating the door. Keep people clear of the opening and contact Palms Garage Doors for an inspection.

Noise Near the Header Can Have Several Causes

Noise above the garage door may come from tube related hardware, though the exact cause requires a closer look. Dry or worn bearings, drum contact, a misaligned tube, spring movement, and loose mounting hardware can all create noise. In some cases, noisy garage door repair can address the related condition.

The sound matters most when it appears with other changes. Does the door shake. Does one cable look different from the other. Has the door become harder to lift. Sharing these details during your service call helps the technician focus the inspection.

Why Torsion Tube Problems Can Develop

Torsion tube issues often develop from wear, impact, alignment changes, or trouble in connected spring hardware. The tube is exposed to repeated rotation every time the garage door opens or closes. A complete garage door service visit can help identify the source.

A garage door that has taken an impact can affect the whole upper system. Contact from a vehicle, stored items, or an object striking the door may bend a section, shift tracks, or put uneven force on the cables and tube assembly.

Other possible causes

  • Normal wear at bearing points
  • Loose or shifting end bearing plates
  • A worn center bearing or support bracket
  • A cable that has wrapped incorrectly on a drum
  • A damaged or loose cable drum
  • A broken torsion spring
  • Door movement that has become uneven over time
  • Corrosion on exposed metal parts
  • Improperly matched prior components
  • Continued opener use while the door is binding

Why visual checks are limited

A steel tube can appear sound from the floor while still having an alignment issue. Small changes can affect how smoothly the bearings and drums work. Visual checks are useful, but they cannot replace a hands on evaluation of the entire system.

Tube Styles and Configurations That Affect Service

Torsion tubes vary based on the door system they support. The correct setup depends on the garage door’s width, weight, spring arrangement, cable drums, bearing supports, and mounting layout. Heavier or more frequently used doors may require specialized commercial garage door repair.

Many residential doors use a torsion tube with one or two springs. Larger or heavier doors may use a different spring arrangement, more support points, or different drums. Commercial doors can have more complex torsion assemblies because of their size, usage pattern, and operating demands.

Watch video on YouTube

The tube itself may be steel with a plain or coated finish. Its diameter, wall thickness, length, shaft ends, and hardware fit must match the existing system. A tube that looks similar may not fit the bearing plates or work properly with the correct drums and springs.

Tube assembly factorWhy it matters
Tube diameterIt must fit the bearings, springs, and cable drums correctly
Tube lengthIt must span the opening and place drums in the correct positions
Spring setupSpring placement and inside fit affect how force transfers through the tube
Drum typeDrums must match the lift cable arrangement and door system
Bearing supportsSupports must hold the tube in proper alignment while allowing rotation
Door weight and heightThese affect the spring and drum arrangement connected to the tube

A technician does not select a replacement tube by length alone. The full assembly must work together so the door can lift evenly and the opener is not forced to compensate for a poor balance condition.

Correct Matching Protects Door Movement and Balance

Correct matching keeps the torsion tube, springs, drums, and bearings working as a coordinated assembly. A mismatched tube can create fit problems at the support points or place cable drums in the wrong location. The correct part may be reviewed alongside other garage door shafts.

Information that may be reviewed

  • The garage door width, height, and construction
  • The approximate door weight and lifting requirements
  • The existing torsion spring arrangement
  • Tube diameter and overall length
  • Cable drum position and style
  • End bearing plate layout
  • Center support and bearing condition
  • Cable condition and routing
  • Track alignment and door travel
  • Visible damage to the door or upper hardware
  • Information from existing part markings where present

The goal is not simply to replace metal with metal. The objective is to restore a properly matched torsion assembly that supports controlled door movement.

If a tube is straight and structurally sound, replacement may not be needed. A worn bearing, loose support, cable issue, or failed spring may be the actual reason the system is not operating correctly. Inspection helps separate the damaged part from the parts affected by the damage.

When Adjustment Repair or Replacement May Apply

Service needs depend on the tube’s condition and the condition of the connected torsion system. Some concerns involve alignment or related hardware, while others call for a correctly matched replacement part. A broader garage door service assessment can determine the appropriate option.

Adjustment

Adjustment may apply when the tube is intact but its supports, drum positions, or connected components need correction. This work must be handled carefully because torsion spring systems store substantial energy.

Repair

Repair may be possible for certain mounting, bearing, or hardware concerns. The technician will check whether the parts can be restored to safe, stable operation. Not every issue is repairable, especially if the tube is bent, cracked, severely worn, or no longer holds proper alignment.

Replacement

Replacement may be recommended when the tube cannot rotate smoothly, has physical damage, does not fit its support points correctly, or has been affected by a failure that compromised its condition. A replacement tube must be selected with the full door system in mind.

For properties with several doors

If you manage a property with several garage doors, record which opening has the issue, whether the door is residential or commercial, and what you have observed. That information can make the inspection more efficient.

What a Professional Torsion Tube Inspection Involves

A professional inspection checks the torsion tube as part of the full lifting system above the door. The technician looks beyond the most obvious symptom to find out what is affecting safe operation. If a spring has failed, the visit may also involve broken spring replacement.

Inspection steps

  1. Reviewing the door’s position, travel, and visible alignment
  2. Looking for a bent tube, shifted hardware, loose drums, or cable concerns
  3. Checking the condition and placement of bearing supports
  4. Examining the torsion springs for visible damage or signs of failure
  5. Reviewing lift cable routing and drum engagement
  6. Checking whether the tracks and door sections show signs of racking or binding
  7. Assessing door balance and opener strain using appropriate professional methods
  8. Identifying whether the tube can remain in service or needs replacement

If replacement is appropriate, the technician will match the replacement assembly to the door’s existing requirements. Because the tube connects to tensioned springs and weight bearing cables, this is not a safe do it yourself task.

After work is completed, the service visit may include checks for smooth travel, even cable movement, proper tube alignment, controlled operation, and normal opener response. The door should move without unusual strain or one sided lifting.

Safety Concerns Around Garage Door Torsion Tubes

Garage door torsion tubes are connected to springs and cables under high tension. A tube concern can become dangerous if the door is operated while cables are loose, a spring is broken, or the door is visibly crooked. Emergency garage door repair may be appropriate when the opening cannot be secured safely.

Do not attempt to remove, loosen, reposition, or disconnect the tube, springs, drums, cables, or brackets. These parts can move suddenly when tension is released or shifted. Injuries and property damage can occur without warning.

Practical precautions

  • Keep children, pets, and bystanders away from the garage door
  • Do not stand beneath a door that is open, crooked, or not fully supported
  • Avoid using the opener if the door is binding or a cable is off track
  • Do not pull on loose cables or touch the springs
  • If the door is closed and secure, leave it closed until it is inspected
  • If the door cannot close safely, keep the area clear and explain its position when you call

Why the risk is serious

A garage door can weigh far more than it appears to weigh. The torsion system helps manage that weight, which is why tube and cable issues should be treated seriously.

Safe Steps to Take Before Your Appointment

Preparing for a torsion tube service visit does not require any repair work. A few safe observations can help Palms Garage Doors understand what happened without placing you near tensioned hardware. You can also review garage door troubleshooting information without attempting a repair.

Safe observations

  • Note whether the door is open, closed, or stuck partway
  • Look from a safe distance for loose cables or a crooked door
  • Listen for where unusual sounds seem to occur
  • Notice whether the opener lights flash, hums, or stops during use
  • Clear vehicles and stored items away from the inside of the garage door opening
  • Keep access available to the door, opener area, and upper header space
  • Take photos from the floor if a cable, drum, or tube looks visibly out of place
  • Share whether the door was hit, forced, or exposed to a recent obstruction

Do not try to test door balance if there is a loose cable, broken spring, bent tube, or visibly uneven door. Let a trained technician assess the condition safely.

San Jose Conditions That Can Affect Torsion Hardware

Garage door torsion tubes in San Jose can be affected by normal daily use, moisture exposure, dust, and changing garage conditions. While San Jose, California has a generally mild climate, garages can still collect moisture, airborne debris, and residue that affect exposed metal hardware over time. A regular maintenance plan may help identify developing concerns.

A garage near irrigation, damp storage areas, or frequent open door use may have more moisture contact around bearings, springs, and tube surfaces. Corrosion can make inspection more urgent, especially where metal parts rotate or meet support hardware.

Dust and debris can also build up around the upper door system. They do not usually bend a tube, but they can make it harder to notice developing issues at bearing plates, drums, and springs.

A periodic visual look from the floor can help you spot obvious cable changes, rust, or unusual tube position. If something looks different, arrange an inspection rather than trying to correct it yourself.

Why Palms Garage Doors Is a Practical Choice for Tube Concerns

Palms Garage Doors focuses on the actual condition of the torsion tube assembly rather than treating every movement issue as the same problem. The service approach considers the tube, spring system, drums, cables, bearings, door balance, and opener load together. Related garage door cables and garage door bearings can be reviewed during the same evaluation.

That broader check matters because a crooked door may start with a cable issue, while a noisy upper assembly may involve a bearing or support point. Replacing a tube without identifying the source of the problem may not restore proper operation.

For homeowners, property managers, and business owners, clear information matters. Palms Garage Doors can explain what was found, which connected parts are affected, whether adjustment or replacement is appropriate, and what checks are performed after service.

The aim is a garage door that lifts evenly, runs with controlled movement, and places a normal load on the opener. If a suitable replacement is needed, the part should fit the specific torsion system rather than being chosen by appearance alone.

Request Help for Your Torsion Tube Assembly

Garage door torsion tubes in San Jose need careful attention when the door is noisy, uneven, heavy, or showing cable problems. Do not operate a garage door with a loose cable, bent upper hardware, or a suspected spring system failure.

Call Palms Garage Doors at (650) 600-6656 to discuss your garage door torsion tube concern in San Jose, CA. You can also contact Palms Garage Doors to request service and arrange a professional inspection.

Reviewed by Elad Levi, owner · Updated November 2026Licensed contractor, CSLB #1088937 · C-61 / D-28

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Marc profile picture
Marc
19 days ago
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+3
Peter, Antonio, and Gavin were amazing! They worked so hard to make everything just perfect for us. It was enjoyable to have them and they were professional, friendly , respectful and so conscientious. They were all gentleman. They made sure to explain everything to us . I’m so happy I went with Palm , to get our garage doors . The doors are so amazing and everything works perfectly! They run smooth and quiet. I would give them the highest recommendation!
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Jessie _ Shuang Ji profile picture
Jessie _ Shuang Ji
48 days ago
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+0
Peter did an awesome job installing my garage door opener. I have 3 different companies came, and they are either not professional or giving me ridiculous price. Peter noticed our door is 8 feet right away, he gave me good solutions, did the job fast, tested and showed me everything.I am super happy with the service
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Noel Surio
52 days ago
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+0
Very good customer service. Worked with us to get the garage door that we wanted and they made sure it came out the way we wanted.
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Supraja Sivaram profile picture
Supraja Sivaram
64 days ago
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+0
My garage door spring broke and my car was completely trapped inside, so I was in a real bind. I messaged Palms Garage Doors on Yelp and they responded extremely quickly. Peter arrived right on time as scheduled and got straight to work. He fixed the door efficiently and professionally, and best of all, there was zero upselling. They did a fantastic job and I wouldn't hesitate to call them again. Highly recommended!
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Supraja S.
65 days ago
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Total lifesavers. Our garage door spring snapped unexpectedly and trapped our car right when we needed to head out. I reached out to Palms Garage Doors through Yelp, and their response time was lightning-fast. Peter showed up right when promised, diagnosed the issue instantly, and had the spring replaced and the door running smoothly in no time. Honest pricing with zero annoying upselling. Excellent service from start to finish--five stars!
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Jonathan Chan
65 days ago
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+0
Elad was fantastic. Very quick and thorough. Gave me options. Thank you! He was able to fix the broken spring in less than 30 minutes
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Mark Benton
66 days ago
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+2
My garage unexpectedly came off the brackets as my wife went off to work, and Brian was absolutely awesome with great service and very professional!! You can tell he was very Very experience. He came in, accessed the situation and in 3 mins, got his tools and literally attacked the technical repair job!! Completed the job literally in minutes.!! I will be calling them back for further service and products in the future!! in addition, got same-day service within 3 hours of the call!! Excellent Absolutely, and Outstanding !!!
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Victor C.
66 days ago
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My garage door failed to lift all of a sudden on a Saturday over the labor day weekend. Got a reference and called the Palms Services. The technician showed up on Sunday morning around noon and quickly diagnosed the broken spring torsion. We agreed to upgrade the spring to a heavy-duty, standard dual-torsion spring and also replace the 10 wheels in the rail. The total price was on the higher end (from my research) but it is a holiday weekend and an emergency service request. The technician shared some maintenance knowledge with me and got everything fixed within an hour. No complain.
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achristo70
67 days ago
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+1
Peter was awesome and I highly recommend. Professional, knowledgeable clean and easy to work with. Changed our broken Torsion spring, showed me the drums, rollers, hinges. He even made me a video to show me where and how to do maintenance (spray lube).
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A C.
68 days ago
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9/4/2026 - Peter was awesome and I highly recommend. Professional, knowledgeable, clean and easy to work with. Changed our broken Torsion spring, showed me the drums, rollers, hinges. He even made me a video to show me where and how to do maintenance (spray lube).
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Ramkumar Jeevakan
90 days ago
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+0
Palms Garage door team is very professional team and in particular service tech Zoli is very well-mannered and knowledgeable. Update 6 months after the install , had an problem, where the garage door and it’s WiFi connection. Office folks who I spoke to was very responsive and immediately sent a tech . Illia was the tech who came onsite , took the time to explain why it lost its connectivity, he was very responsive and helpful.
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Antonio Gil
95 days ago
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The service and work was done real fast and excellent… thank you
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Rodrigo C
96 days ago
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+0
Had a great experience! Illia is a super nice guy, diagnosed the problem quickly and professionally, got it done even though it was past 9pm! Service was quick and effective.
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Gordon Y.
114 days ago
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+0
My garage door was making a lot of noise lately. I reached out to another company who gave me an unexpected solution, asking me to change a lot of things and wanted to charge me a lot of money with unnecessary upsell. I reached out to Palms and they responded quickly. Illia came out on a Sunday, super pleasant and knowledgeable. He explained my garage door issue and I only needed a tune up which he did. The door is now a lot quieter and operating more smoothly. I really appreciate his honesty and no upsell what so ever. I will use Palms when I need to replace my opener as they are local business and know how to treat their customers.
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Sandeep P.
132 days ago
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i had a great experience with my technician with replacing my broken garage door.He was very knowledgeable and professional, quickly identified the broken spring and replaced it in a jiffy and just like that its brand new again. i would highly recommend them if you have some any troubles with your garage door.
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Lorraine N.
154 days ago
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Our experience with Palm Garage Doors was fast and professional. The company's office returned my inquiry almost immediately. The next day their technician, Illia, arrived on schedule. He quickly diagnosed the issues with our non functioning garage door, and detailed the various options for repairs, and pricing for each. We chose the option that worked best for us, with upfront pricing and warranties. Illia was very knowledgeable, and within a couple hours, we had a "new" working garage door. We are very pleased with our experience with Palm Garage and Illia.
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Wilson C. profile picture
Wilson C.
166 days ago
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Great job fixing a broken torsion spring and cables at my house in SF. Technician was friendly and knowledgeable and got it done quickly. Would highly recommend.
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Meher V. profile picture
Meher V.
167 days ago
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5 stars for responsiveness. Thd technican arrived on time. He diagnosed the issue very quick, and was able to replace the faulty garage door opener in less than an hour. The price was reasonable too. The entire process was very smooth and professional. Overall I'm very satisfied and highly recommend them.
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Diane W. profile picture
Diane W.
169 days ago
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+1
One of the rollers on our garage door came off track recently causing issues with opening and closing. I found Palms Garage Doors on Yelp. They had excellent reviews by customers and a 4.9 star rating. We gave them a call and were told they could be here today between 12:30pm and 2:30pm. Elad was very punctual and arrived at exactly 12:30pm. He took a look at our garage door and assessed the situation. The bolts on our garage door needed to be tightened. Many had become loose over time. He increased the tension of the spring coils because our garage door off balance and he replaced all the metal rollers within the metal track. He said it would take him about 45 minutes to fix. Everything worked out great. He did exactly as he had promised and with great efficiency. He made sure to show us, before he left, what got replaced. The garage door opens and closes so much smoother and better than before. It's much quieter too. Elad, was very professional and kind. He did an amazing job fixing our garage door. My husband and I appreciated that he could fix it the same day we called. We will definitely reach out to him in the future if need be, for our garage door needs.
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Naima S.
170 days ago
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+0
Illia was wonderful! He patiently explained what was wrong with our garage door and gave us 3 options for repair and let us decide what was best for us at the time. He did a great job and we would definitely call Palms again to work with Illia!
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Mike L. profile picture
Mike L.
198 days ago
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+0
I contacted Palm through Yelp for an estimate on my garage door opener, and Elad arrived within an hour. Instead of trying to upsell me on a brand new unit, he gave me a reasonable quote for a repair--with the promise that if he couldn't fix it, his troubleshooting time would be completely free. Thanks to his expertise, Elad pinpointed the exact problem and had it resolved in just 20 minutes. I am incredibly happy with their service. They offer quick response times, in-depth knowledge, and refreshing honesty. It's great to find a company that actually fixes the problem rather than making up reasons to replace expensive equipment. Highly recommended!
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Tim C.
246 days ago
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Great service. professional technician, fair price, highly recommend.
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Xinghua L. profile picture
Xinghua L.
259 days ago
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+0
Illia did a really great work fixing our door. He really well explained the problem and the solution. I like such transparency and I learned more about my garage. Illia calls in advance about the timing and is very patient with my questions. Great work and many thanks to him.
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Andy A.
306 days ago
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+0
Zoli has done a great job fixing our garage door issue. He’s very responsive and professional on diagnosing the issue, getting the right parts, and having the job done quickly. Highly recommend the company.
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Yijin Z. profile picture
Yijin Z.
397 days ago
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+0
Illia is very reliable! He called ahead to confirm the time and showed up right on schedule. He did a thorough inspection and explained everything to us with great patience (we know nothing about garage doors, apparently!). He replaced the springs and did an excellent job and everything’s working perfectly now. Such a relief!
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Ray J.
594 days ago
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+0
Perfect job
Posted on Thumbtack Thumbtack
Luther S. profile picture
Luther S.
701 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+0
Leo from Palm Garage Door did a great job fixing our garage door. He gave us our options and advised us what is better to spend on in the meantime. He went to the store the parts and tools he needed and finished the work within a couple of hours on a Sunday night. Highly recommended!
Posted on Thumbtack Thumbtack
Balaji M. profile picture
Balaji M.
832 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+1
They were very prompt and responsive. They installed garage door on Saturday and there was an issue about clearance because of miscommunication. But they kept me informed and fixed it on Monday. The photos show on Friday and Monday. Their service and communication through the entire process was pronominal and always kept me up to date on the progress
Posted on Thumbtack Thumbtack
Mark W. profile picture
Mark W.
834 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+0
I highly recommend Palms. Exemplary customer service & my problem was solved within 45 minutes!!! Above and beyond service.
Posted on Thumbtack Thumbtack
Sarah g. profile picture
Sarah g.
840 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+0
Professional, provided me different options and answered my questions in details; efficient, I had the consultation on Thursday and the new garage door was up and running on Saturday. I would recommend Palms Garage Doors to anyone.
Posted on Angie's List Angie's List
Homeowner profile picture
Homeowner
49 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Prompt reply and great service, technician Peter explained what needed to be replaced and why. Very happy customer!
Posted on Angie's List Angie's List
Michael L. profile picture
Michael L.
57 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
He was fast, did everything he said he was gonna do!
Posted on Angie's List Angie's List
Homeowner profile picture
Homeowner
57 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Fast job good price
Posted on Angie's List Angie's List
Gerald F. profile picture
Gerald F.
127 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Great job!
Posted on Angie's List Angie's List
Eric S. profile picture
Eric S.
140 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Both more knowledgeable and less expensive
Posted on Angie's List Angie's List
Sharon D. profile picture
Sharon D.
145 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Efficient and price was great!
Posted on Angie's List Angie's List
Don M. profile picture
Don M.
220 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
The service response was prompt and the work was well done. The technician explained the job and performed the repair as described. I would hire them again. Don
Posted on Angie's List Angie's List
Michael M. profile picture
Michael M.
227 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Work completed.
Posted on BBB BBB
Richard Y profile picture
Richard Y
256 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
I have high expectations doing things with high quality and Palms is one of the few companies that could meet my high expectations. What sets Palms apart from most other companies is that they have professional project managers who make sure the customer is happy with the job. I get slow responses (hours) from other companies about my concerns and questions before vendor selection but Palms was very quick to respond to my phone / text messages within minutes. For example, I had concerns about how my doors would look centered even though my door openings were smaller than standard size doors and risks looking off-centered. ******* was very responsive to my concerns and ensured me the installers would have ways to make the door look good. When the installers came, they at first refused to center the door because he didn't know how to do it and was continuing to install the door off-centered but when I quickly called/texted ******* mid-job, within minutes she was able to reach out to the installer's supervisor who rushed to my house, took a look at the situation and immediately came up with a smart way to make the doors centered. I was impressed with both ******* and the installer's supervisor. The doors looked great and I would absolutely recommend Palms to others.
Posted on Angie's List Angie's List
Milin S. profile picture
Milin S.
268 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Peter Edwards from Palms Garage Doors provided exceptional service. He was incredibly knowledgeable, helpful, and transparent throughout the process. I appreciated that his estimates focused strictly on what was necessary, without any upselling. The company was highly responsive—scheduling the visit and completing the work much faster than expected. The pricing was very fair; I’m hopeful the quality stands the test of time and will update this review should any issues arise.
Posted on Angie's List Angie's List
Nicholas H. profile picture
Nicholas H.
271 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Great job, quick!
Posted on BBB BBB
Nora H profile picture
Nora H
362 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
I had a great experience working with Palms Garage Doors. From the initial estimate to scheduling the repair, all representatives were helpful and kind. Our garage door repairman was Illia - he was incredibly kind, friendly, and communicative throughout the entire process. He took the time to explain what needed to be fixed, answered all my questions, and made sure everything was working perfectly before he left. The quality of his work was excellent, and I truly appreciated his professionalism. I highly recommend him to anyone needing reliable, top-notch garage door service.
Posted on BBB BBB
Kalvin J profile picture
Kalvin J
387 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Illia was fantastic! He was right on time, explained why my garage door was having issues and laid out several different paths forward for fixing it. He completed the job in a little under an hour, paired all my new remotes and answered any remaining questions I had. He was kind and didn't make me feel silly for asking questions. 1000% would recommend to anyone in the area. Thanks again *****!
Posted on BBB BBB
Trevor S profile picture
Trevor S
401 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
We had a fantastic experience with Oriel from Palms Garage Doors! He was extremely friendly, professional, and knowledgeable, and quickly diagnosed and fixed our garage door issue. The service was fast, affordable, and high quality a rare combination these days. You can tell ***** truly cares about his customers and takes pride in his work.If youre looking for garage door repair or installation in the Bay Area, I highly recommend Palms Garage Doors. Reliable, honest, and top-notch service from start to finish!
Posted on BBB BBB
Barry G profile picture
Barry G
413 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
We recently had a spring break on our garage door, and we got opinions/quotes from several recommended garage door shops. Palms not only provided lots of useful information to help inform our decision, but the price was very reasonable. Zoli was fantastic - knowledgeable, personable, and fast at getting the job done. We would definitely recommend Palms to others!
Posted on BBB BBB
Jerald E profile picture
Jerald E
472 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
*** arrived ahead of schedule and was simply great. Courteous and polite but more important efficient and thorough; immediately analyzing the work to be done and doing it. I will be asking for him by name in all future dealings with Palms.
Posted on BBB BBB
Michael T profile picture
Michael T
538 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Service was professionally completed in a timely manner. We are very satisfied with the completed door.
Posted on BBB BBB
Karen P profile picture
Karen P
552 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Very helpful. Very very happy with service and information they told me about my door and care for my door. I will refer all friends
Posted on BBB BBB
Paul L profile picture
Paul L
584 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Plus Garage Doors did a great job fixing my garage door. It was very noisy and rollers and cables needed replacement and the technician did the job skillfully and on time. He even left me with extra bolts for the door opener that the previous guys did not. Thank you for a great job.
Posted on BBB BBB
simon j profile picture
simon j
602 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
?????If you're in need of garage door service, look no further than Palms Garage Door! I had an emergency when my garage door fell off the tracks, and I reached out to *****, who was incredibly prompt in his response! ??? He provided a clear timeline and arrived exactly when he said he wouldimpressive! He assessed the situation swiftly and made several recommendations, giving us options that suited our needs. ***** went above and beyond, even after hours, to ensure everything was back on trackliterally! ???? He not only fixed the door but also upgraded us to a belt-driven opener. He took the time to walk my family through the process, showing us how to connect to the Wi-Fi and use all the new functions. Honestly, this guy knows his stuff, and his customer service is off the charts. For anyone needing garage door help, I HIGHLY recommend Palms Garage Door! ???? #GarageDoor #CustomerService #HomeImprovement #PalmsGarageDoor #FiveStars
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Questions

Frequently Asked Questions (FAQs)

What is a garage door torsion tube?
A torsion tube is the metal shaft that helps support the torsion spring system used to lift and balance a garage door.
Why is the torsion tube important?
It helps transfer spring tension evenly so the garage door can open and close more smoothly.
How do I know if a torsion tube may need attention?
Signs may include uneven door movement, unusual noises, visible bending, or issues with the spring system.
Can a torsion tube wear out over time?
Yes, torsion tubes can wear, bend, or become damaged due to regular use, age, or other garage door issues.
Should I repair a torsion tube myself?
Garage door torsion systems are under tension and can be dangerous, so it is best to contact a trained garage door service provider.
Does Palms Garage Doors service garage door torsion tubes?
Yes, Palms Garage Doors provides service for garage door torsion tubes and related garage door components.
Is the torsion tube the same as the torsion spring?
No, the torsion tube is the shaft, while the torsion spring is the component that stores tension to help lift the door.
What can cause torsion tube problems?
Common causes may include worn hardware, door imbalance, damaged springs, corrosion, or general wear over time.
Can a damaged torsion tube affect the whole garage door?
Yes, problems with the torsion tube can affect the door’s balance, movement, and overall operation.
When should I call a professional about a torsion tube?
Contact a garage door service provider if the door moves unevenly, makes unusual sounds, or if the torsion system appears damaged.

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