1303 Isengard Ct, San Jose, CA 95121Open 24/7 · Same-Day ServiceLicensed, Bonded & Insured · CSLB #1088937 · VerifyOpen 24/7 · Same-Day Service
Diamond Certified since 20214.9out of 5 on Google,960+ reviews
Local garage door company

Garage Door Repair In East Palo Alto, CA

Palms is based at 1303 Isengard Ct in San Jose, CA 95121. Our licensed technicians repair springs, openers and doors for East Palo Alto homes and businesses, day and night.

Service area
Do we cover your address in East Palo Alto?

We have worked in these East Palo Alto ZIP codes:

94303

Another ZIP or a street you are unsure about? Request a callback and we will confirm coverage.

Or call (650) 600-6656, open 24/7

4.9 · 960+Google reviews overall
24/7Open day and night, including holidays
C-61 / D-28CSLB #1088937 · Verify the license
Services in East Palo Alto

What we fix and install across East Palo Alto

Garage door spring replacement by Palms Garage Doors

Spring replacement in East Palo Alto

Matched-pair torsion springs, door balanced and tested.

View service
Garage door repair by Palms Garage Doors

Garage door repair in East Palo Alto

Off-track doors, cables, rollers, sensors and panels.

View service
Garage door opener repair by Palms Garage Doors

Opener repair in East Palo Alto

Repair, replacement and smart opener upgrades.

View service
New garage door installation by Palms Garage Doors

New doors in East Palo Alto

Measured, installed and the old door hauled away.

View service
Garage door tune-up and maintenance by Palms Garage Doors

Tune-up & maintenance in East Palo Alto

Annual safety inspection and lubrication.

View service
Commercial garage door repair by Palms Garage Doors

Commercial doors in East Palo Alto

Roll-up and overhead door repair for shops and bays.

View service
Emergency garage door repair by Palms Garage Doors

Emergency garage door repair in East Palo Alto

Stuck door, broken spring or a garage left open overnight? Call any time, we are open 24/7.

Where we work

Technicians across East Palo Alto

We have worked in these East Palo Alto ZIP codes:

94303
  • A dispatcher confirms your arrival window
  • A written quote before any work starts
  • Licensed technicians, CSLB #1088937

Full local guide

Need Garage Door Repair In East Palo Alto? Palms Garage Doors provides fast same day service for springs, openers, cables, and off track doors Call today

Palms Garage Doors Main Logo
Palms Garage Doors Main Logo

Watch video 1 on YouTubeWatch video 2 on YouTube

Garage door help for East Palo Alto homes and businesses

Palms Garage Doors provides fast, practical help for Garage Door Repair in East Palo Alto, CA when your door will not open, won’t close, makes loud noises, or feels unsafe. We travel from our base in San Jose, CA and bring the parts and tools needed for common repairs, opener issues, maintenance, and replacements. Call (650) 600-6656 or visit Palms Garage Doors.

What Palms Garage Doors helps with in East Palo Alto, CA

We help you get a garage door that opens smoothly, closes fully, and stays safe to use. A garage door is the biggest moving item in many homes, and small problems can turn into bigger ones fast. If your door is noisy, crooked, slow, or stuck, it is telling you something.

In East Palo Alto, many garages pull double duty as storage, parking, a workshop, or a main entry point. That makes reliability a big deal. If you use your garage door every day, wear adds up quickly. If you use it less often, parts can still fail from rust, dust, or old lubrication.

Our work in this area usually falls into three goals

  1. Restore safe operation when the door will not move or acts unpredictable.
  2. Replace worn parts before they damage other components.
  3. Improve daily use with a better opener setup or new door installation.

Do you want the door quiet again, or do you just want it to open today without a fight? Tell us what you are dealing with, and we will focus on the quickest safe path forward.

How to know you need professional service

You likely need service when the door’s movement changes, the opener struggles, or safety features stop working. Some issues are annoying. Others are a real hazard, especially with springs and cables under heavy tension.

Watch for these common warning signs

  1. The door reverses before touching the floor, or it closes then pops back up.
  2. The opener hums but the door does not move.
  3. The door moves a few inches, stops, and you hear a click.
  4. You hear a loud bang from the garage and the door feels heavy after that.
  5. One side of the door looks lower than the other.
  6. The door shakes, shudders, or rubs the tracks.
  7. Remote range suddenly drops or works only from very close.
  8. The door slams down instead of closing smoothly.

Important safety note

If you see a hanging cable or a gap in a spring, stop using the door. It is not being dramatic. That is the door asking you to stop before something breaks worse.

Common garage door situations around East Palo Alto

Homes and small businesses in East Palo Alto often have garages that see frequent use and changing conditions. Heat, dust, and daily cycles can dry out rollers and hinges. Busy households can also bump track edges with bikes, bins, or car mirrors. It happens.

We also see issues related to

  • Older openers that work, but no longer have consistent safety sensor performance.
  • Doors that have been adjusted over time and are now out of balance.
  • Weather stripping that has hardened and is letting water or pests in.
  • Rollers that have worn flat spots and sound like a shopping cart with a bad wheel.

If your garage connects to the home, a poorly sealing door can also make the garage hotter and dustier. That can affect storage items and comfort near the interior door.

When daily reliability matters

If the door is noisy or stuck, starting with garage door service helps identify whether the issue is hardware, balance, or an opener related problem.

What happens during a service visit

A service visit should start with a safety check and end with a door that moves correctly. We do not guess. We test, inspect, and confirm the cause before swapping parts.

Here is what a typical visit looks like

  1. Listen and observe We watch the door run and listen for grinding, popping, or belt and chain noise.
  2. Check balance and spring system We test whether the door is properly counterbalanced and inspect springs, drums, cables, and bearings.
  3. Inspect tracks and rollers We look for bends, loose bolts, worn rollers, and track spacing issues.
  4. Test the opener and safety sensors We confirm force settings, travel limits, sensor alignment, and wall control behavior.
  5. Make the repair We replace failed parts, tighten hardware, align components, and set the door back to smooth travel.
  6. Confirm safe operation We run multiple cycles and check the auto reverse and photo eye response.

You will get clear notes on what we fixed and what we recommend watching next. If you have questions, ask. Garage doors are simple machines, but they can act stubborn.

When replacement makes more sense

If the setup is heavily worn or damaged, we may recommend garage door installation instead of repeating short term fixes.

Garage door repair services we provide in East Palo Alto, CA

We handle the most common repair problems that stop a door from working or make it unsafe. The goal is stable, predictable movement and proper safety behavior.

Garage door repair for stuck, noisy, or uneven doors

Garage door repair focuses on the parts that guide and lift the door. Many issues come down to wear, loosened hardware, or misalignment.

Common repair items include

  • Roller replacement when rollers wobble, bind, or squeal
  • Track alignment and hardware tightening
  • Hinge and bracket replacement
  • Cable and drum corrections when the door lifts unevenly
  • Bearing and shaft support issues that cause vibration

If you hear metal scraping metal, that is your cue to stop and call. That sound rarely fixes itself. If the door will not move, start with garage door repair to restore safe operation.

Broken spring replacement

Broken springs are one of the most common reasons a garage door will not open. Springs carry most of the door’s weight. When one snaps, the opener cannot lift the load safely.

Signs of a broken spring include

  1. A loud bang from the garage
  2. The door feels extremely heavy
  3. The opener strains or stops
  4. A visible gap in a torsion spring above the door

Spring replacement is not a DIY weekend project. Springs store energy, and the tools and steps matter. We replace springs the right way, then balance the door so the opener does not get overworked. If this sounds familiar, schedule broken spring replacement.

Emergency garage door repair

Emergency service is for doors that are stuck closed with a car inside, stuck open overnight, or unsafe due to a broken lifting component. If you cannot secure the opening, it becomes more than an inconvenience.

Call if

  • The door is stuck open and will not close
  • A cable has come off and the door is crooked
  • The opener is pulling the door unevenly
  • The door came off the track

If you are unsure whether it is an emergency, ask yourself one question. Can you safely secure the garage right now? If not, it is worth calling for emergency garage door repair.

Garage door opener service and repair

Opener problems often look like door problems, but the fix is different. We check the opener, the drive system, and the safety circuit before recommending a solution.

We help with

  • Remotes and keypads not responding
  • Wall button issues
  • Travel limits that cause the door to stop short or reverse
  • Safety sensor alignment and wiring problems
  • Chain, belt, or screw drive performance issues
  • Loud opener operation caused by worn gear components or loose mounting

If your opener is working harder than it should, the real issue might be door balance. A tuned door makes an opener’s job much easier. For help, book garage door opener service.

Garage door maintenance and tune ups

Maintenance reduces noise, prevents breakdowns, and helps you spot worn parts early. A door that runs smoothly also puts less stress on the opener.

A solid maintenance visit usually includes

  1. Tightening key bolts and brackets
  2. Checking roller condition and track alignment
  3. Lubricating hinges, rollers, and springs with the right product
  4. Testing door balance and safety reverse
  5. Checking weather seal condition at the bottom and sides

If your door sounds like it is trying to communicate in Morse code, it may just be overdue for lubrication and adjustment. If it still complains after that, something is worn. Set up garage door maintenance to keep things predictable.

Ongoing care option

If you want fewer surprises over the year, ask about a maintenance plan for East Palo Alto CA properties.

Garage door installation options for East Palo Alto properties

A new garage door can improve daily use, reduce noise, and refresh the look of the property. Installation is also the right move when a door has severe panel damage, repeated track issues, or heavy rust.

We install doors with a focus on correct sizing, smooth travel, and reliable sealing. The installation process includes proper track setup, spring pairing, and opener compatibility checks.

When you are considering a new door, think about

  • Insulation needs if the garage is used as workspace or storage
  • Window placement and privacy
  • Door weight and opener match
  • Wind exposure and overall door strength based on the opening and hardware

If you are replacing an older door, we can also check whether the opener can be reused or if it makes more sense to update it. To explore options, see garage door installation.

Commercial garage door repair for East Palo Alto businesses

Commercial doors need steady performance because downtime affects deliveries, parking, and day to day operations. A door that sticks, slams, or stops halfway can slow the whole team down.

We help with common commercial issues like

  • Roll up door problems and difficult lifting
  • Track and roller wear from frequent cycles
  • Opener and operator troubleshooting
  • Safety sensor and control station problems
  • Bottom seal and perimeter seal concerns that let debris in

If your business has a door that gets cycled many times a day, maintenance matters more than people expect. Small wear points grow faster under constant use. For commercial help, request commercial garage door repair.

Garage door service that covers the full system

Full service means we look at the entire door system, not just the loud part. Many problems show up in one area but start somewhere else.

We check these key parts during service

  • Springs and lift system springs, cables, drums, bearings
  • Door sections and hardware panels, hinges, struts, brackets
  • Guide system tracks, rollers, fasteners, alignment
  • Opener system motor, rail, drive, limits, force settings
  • Safety features photo eyes and auto reverse response

This approach reduces repeat problems. It also helps your opener last longer, since it is not forced to compensate for a heavy or misaligned door. Start with garage door service to cover the full system.

Timing for repairs and what can slow a job down

Most repairs can be completed in a single visit when the issue is common and parts are straightforward. Timing depends on the door type, the failure point, and how much adjustment is needed after replacement.

A few things that can slow down completion

  1. Multiple worn parts that failed together, like rollers and hinges plus track issues
  2. Severe misalignment from an impact
  3. Custom or uncommon door sizes and hardware
  4. Prior modifications that made the system harder to reset safely

If you need the door working by a certain time, say that up front. We will tell you what is realistic once we see the setup. For faster planning, starting with troubleshooting can help you describe the symptoms clearly.

Safety notes you should take seriously

Garage doors can be risky because of stored spring tension and the door’s weight. The safest choice is often to stop using the door until it is inspected.

Stop and call a pro if

  1. You see a loose or frayed cable
  2. The door is hanging unevenly
  3. A spring is broken or separated
  4. The door came off the track
  5. The opener is straining, smoking, or making sharp grinding sounds

What you can do safely

  • Clear items away from the tracks and door opening
  • Check that photo eyes are not blocked
  • Replace remote batteries
  • Wipe photo eye lenses gently with a clean cloth

What you should not do

  • Loosen set screws on torsion hardware
  • Try to lift a dead weight door alone
  • Clamp, cut, or unwind spring components

If your door is stuck open, you might be tempted to wrestle it down. That is how fingers get smashed. A garage door is strong, and it does not care about your schedule. If it is unsafe or unsecured, consider emergency garage door repair.

How to prepare before we arrive

A little prep helps the visit go faster and keeps everyone safe. You do not need to do anything complicated.

Here is a quick checklist

  1. Move cars back a few feet so we can fully open the door if needed.
  2. Clear storage away from the side tracks and the opener area.
  3. Make sure pets are inside and away from the garage.
  4. If the opener is behaving oddly, keep remotes handy so we can test them.
  5. Tell us what you noticed first and what changed recently.

If the door is stuck closed and your car is inside, let us know. We will plan around access. If you can, note the symptoms using troubleshooting so the visit stays focused.

After service care and what to watch for

After the repair or installation, your door should move smoothly and close firmly without slamming. A quiet door is not just nice. It is often a sign of lower friction and less stress.

In the next few weeks, keep an eye on

  • New noises that return quickly
  • Slow closing or reversing
  • Uneven gaps along the floor seal
  • Remote behavior that gets worse again

Basic upkeep you can do

  1. Listen for changes in sound once a month.
  2. Keep tracks clear of debris, but do not grease the tracks.
  3. Test the photo eyes by waving a broom handle in front of them while the door closes.
  4. Use a garage door lubricant on rollers and hinges as needed, not heavy grease.

If you are not sure what product to use, ask during the visit. Some sprays attract dust and make things worse over time. Regular garage door maintenance helps prevent the same issues from coming back.

A quick guide to common symptoms and likely causes

This table helps you describe the problem when you call. It is not a diagnosis, but it points you in the right direction.

What you noticeWhat it often points toWhat to do next
Door feels heavy and won’t liftBroken spring or lifting issueStop using door and call
Door closes then reversesSensor alignment or travel limitCheck for blockage, then call
Loud squealing or grindingWorn rollers or lack of lubricationLimit use and schedule service
Door is crooked or one side lagsCable off drum or track issueStop using door and call
Opener runs but door does not moveDisconnected trolley or broken partCheck manual release position, then call

When you call, it also helps to tell us whether the door is stuck open, stuck closed, or moving but not finishing the cycle. If you need help identifying the issue, use troubleshooting as a starting point.

Nearby areas we also serve from San Jose, CA

We serve East Palo Alto and other nearby Peninsula and South Bay communities. If you are close to the borders of East Palo Alto, you may still be in our normal service range.

People often reach out from nearby areas like

  • Palo Alto
  • Menlo Park
  • Redwood City
  • Mountain View
  • San Jose and surrounding neighborhoods

Not sure if your address counts as East Palo Alto or a nearby city? Call and we will confirm based on your location. Many customers start with book an appointment to lock in a service window.

Why people choose Palms Garage Doors

People choose us because we focus on clear communication and practical repairs. You should know what is wrong, what we are doing, and what you can expect from the door after we are done.

Here is what you can expect from our approach

  1. We focus on safety first, especially with springs, cables, and door balance.
  2. We troubleshoot the whole system so the fix makes sense.
  3. We keep the work area as neat as possible and avoid unnecessary mess.
  4. We explain what we see in plain language, not jargon.

If you have ever tried to close a stubborn garage door while holding groceries, you already know why this matters. For more on our team and how we work, visit About Us.

Schedule Garage Door Repair in East Palo Alto, CA

If your garage door is stuck, loud, or not safe to use, we can help you get it back to normal operation. Palms Garage Doors handles repairs, openers, maintenance, spring replacement, commercial door issues, and new installations. For Garage Door Repair in East Palo Alto, CA, call (650) 600-6656 or visit Palms Garage Doors to request service.

Related Services

Explore additional garage door services available in East Palo Alto California.

Get help today for Garage Door Repair in East Palo Alto, CA

If the door will not open, will not close, or looks uneven, do not push it harder. That is usually when small problems become big ones. Palms Garage Doors travels from San Jose, California to support East Palo Alto customers with dependable service and clear next steps. For Garage Door Repair in East Palo Alto, CA, call (650) 600-6656 or use our Contact Us page to request service.

Reviews

What Palms customers say

★★★★★ 4.9 on Google · 960+ reviews
All reviews
Google
Google
Yelp
Yelp
Angie's List
Angie's List
BBB
BBB
Thumbtack
Thumbtack
ExcellentTrustindex star 1Trustindex star 2Trustindex star 3Trustindex star 4Trustindex star 54.92149 reviews
4.9Trustindex star 1Trustindex star 2Trustindex star 3Trustindex star 4Trustindex star 5
Excellent2149 reviews
ExcellentGoogle star 1Google star 2Google star 3Google star 4Google star 54.91017 reviews
4.9Google star 1Google star 2Google star 3Google star 4Google star 5
Excellent1017 reviews
ExcellentYelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 54.9640 reviews
4.9Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5
Excellent640 reviews
ExcellentAngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 55.024 reviews
5.0AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5
Excellent24 reviews
ExcellentBBB star 1BBB star 2BBB star 3BBB star 4BBB star 54.952 reviews
4.9BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5
Excellent52 reviews
ExcellentThumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 54.9416 reviews
4.9Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5
Excellent416 reviews
Posted on Google Google
Marc profile picture
Marc
19 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
+3
Peter, Antonio, and Gavin were amazing! They worked so hard to make everything just perfect for us. It was enjoyable to have them and they were professional, friendly , respectful and so conscientious. They were all gentleman. They made sure to explain everything to us . I’m so happy I went with Palm , to get our garage doors . The doors are so amazing and everything works perfectly! They run smooth and quiet. I would give them the highest recommendation!
Posted on Google Google
Jessie _ Shuang Ji profile picture
Jessie _ Shuang Ji
48 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
+0
Peter did an awesome job installing my garage door opener. I have 3 different companies came, and they are either not professional or giving me ridiculous price. Peter noticed our door is 8 feet right away, he gave me good solutions, did the job fast, tested and showed me everything.I am super happy with the service
Posted on Google Google
Noel Surio profile picture
Noel Surio
52 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
+0
Very good customer service. Worked with us to get the garage door that we wanted and they made sure it came out the way we wanted.
Posted on Google Google
Supraja Sivaram profile picture
Supraja Sivaram
64 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
+0
My garage door spring broke and my car was completely trapped inside, so I was in a real bind. I messaged Palms Garage Doors on Yelp and they responded extremely quickly. Peter arrived right on time as scheduled and got straight to work. He fixed the door efficiently and professionally, and best of all, there was zero upselling. They did a fantastic job and I wouldn't hesitate to call them again. Highly recommended!
Posted on Yelp Yelp
Supraja S. profile picture
Supraja S.
65 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
Total lifesavers. Our garage door spring snapped unexpectedly and trapped our car right when we needed to head out. I reached out to Palms Garage Doors through Yelp, and their response time was lightning-fast. Peter showed up right when promised, diagnosed the issue instantly, and had the spring replaced and the door running smoothly in no time. Honest pricing with zero annoying upselling. Excellent service from start to finish--five stars!
Posted on Google Google
Jonathan Chan profile picture
Jonathan Chan
65 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
+0
Elad was fantastic. Very quick and thorough. Gave me options. Thank you! He was able to fix the broken spring in less than 30 minutes
Posted on Google Google
Mark Benton profile picture
Mark Benton
66 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
+2
My garage unexpectedly came off the brackets as my wife went off to work, and Brian was absolutely awesome with great service and very professional!! You can tell he was very Very experience. He came in, accessed the situation and in 3 mins, got his tools and literally attacked the technical repair job!! Completed the job literally in minutes.!! I will be calling them back for further service and products in the future!! in addition, got same-day service within 3 hours of the call!! Excellent Absolutely, and Outstanding !!!
Posted on Yelp Yelp
Victor C. profile picture
Victor C.
66 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
My garage door failed to lift all of a sudden on a Saturday over the labor day weekend. Got a reference and called the Palms Services. The technician showed up on Sunday morning around noon and quickly diagnosed the broken spring torsion. We agreed to upgrade the spring to a heavy-duty, standard dual-torsion spring and also replace the 10 wheels in the rail. The total price was on the higher end (from my research) but it is a holiday weekend and an emergency service request. The technician shared some maintenance knowledge with me and got everything fixed within an hour. No complain.
Posted on Google Google
achristo70 profile picture
achristo70
67 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
+1
Peter was awesome and I highly recommend. Professional, knowledgeable clean and easy to work with. Changed our broken Torsion spring, showed me the drums, rollers, hinges. He even made me a video to show me where and how to do maintenance (spray lube).
Posted on Yelp Yelp
A C. profile picture
A C.
68 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
9/4/2026 - Peter was awesome and I highly recommend. Professional, knowledgeable, clean and easy to work with. Changed our broken Torsion spring, showed me the drums, rollers, hinges. He even made me a video to show me where and how to do maintenance (spray lube).
Posted on Google Google
Ramkumar Jeevakan profile picture
Ramkumar Jeevakan
90 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
+0
Palms Garage door team is very professional team and in particular service tech Zoli is very well-mannered and knowledgeable. Update 6 months after the install , had an problem, where the garage door and it’s WiFi connection. Office folks who I spoke to was very responsive and immediately sent a tech . Illia was the tech who came onsite , took the time to explain why it lost its connectivity, he was very responsive and helpful.
Posted on Google Google
Antonio Gil profile picture
Antonio Gil
95 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
+1
The service and work was done real fast and excellent… thank you
Posted on Google Google
Rodrigo C profile picture
Rodrigo C
96 days ago
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
+0
Had a great experience! Illia is a super nice guy, diagnosed the problem quickly and professionally, got it done even though it was past 9pm! Service was quick and effective.
Posted on Yelp Yelp
Gordon Y. profile picture
Gordon Y.
114 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
My garage door was making a lot of noise lately. I reached out to another company who gave me an unexpected solution, asking me to change a lot of things and wanted to charge me a lot of money with unnecessary upsell. I reached out to Palms and they responded quickly. Illia came out on a Sunday, super pleasant and knowledgeable. He explained my garage door issue and I only needed a tune up which he did. The door is now a lot quieter and operating more smoothly. I really appreciate his honesty and no upsell what so ever. I will use Palms when I need to replace my opener as they are local business and know how to treat their customers.
Posted on Yelp Yelp
Sandeep P. profile picture
Sandeep P.
132 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
i had a great experience with my technician with replacing my broken garage door.He was very knowledgeable and professional, quickly identified the broken spring and replaced it in a jiffy and just like that its brand new again. i would highly recommend them if you have some any troubles with your garage door.
Posted on Thumbtack Thumbtack
Lorraine N. profile picture
Lorraine N.
154 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+0
Our experience with Palm Garage Doors was fast and professional. The company's office returned my inquiry almost immediately. The next day their technician, Illia, arrived on schedule. He quickly diagnosed the issues with our non functioning garage door, and detailed the various options for repairs, and pricing for each. We chose the option that worked best for us, with upfront pricing and warranties. Illia was very knowledgeable, and within a couple hours, we had a "new" working garage door. We are very pleased with our experience with Palm Garage and Illia.
Posted on Yelp Yelp
Wilson C. profile picture
Wilson C.
166 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
Great job fixing a broken torsion spring and cables at my house in SF. Technician was friendly and knowledgeable and got it done quickly. Would highly recommend.
Posted on Thumbtack Thumbtack
Meher V. profile picture
Meher V.
167 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+0
5 stars for responsiveness. Thd technican arrived on time. He diagnosed the issue very quick, and was able to replace the faulty garage door opener in less than an hour. The price was reasonable too. The entire process was very smooth and professional. Overall I'm very satisfied and highly recommend them.
Posted on Yelp Yelp
Diane W. profile picture
Diane W.
169 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+1
One of the rollers on our garage door came off track recently causing issues with opening and closing. I found Palms Garage Doors on Yelp. They had excellent reviews by customers and a 4.9 star rating. We gave them a call and were told they could be here today between 12:30pm and 2:30pm. Elad was very punctual and arrived at exactly 12:30pm. He took a look at our garage door and assessed the situation. The bolts on our garage door needed to be tightened. Many had become loose over time. He increased the tension of the spring coils because our garage door off balance and he replaced all the metal rollers within the metal track. He said it would take him about 45 minutes to fix. Everything worked out great. He did exactly as he had promised and with great efficiency. He made sure to show us, before he left, what got replaced. The garage door opens and closes so much smoother and better than before. It's much quieter too. Elad, was very professional and kind. He did an amazing job fixing our garage door. My husband and I appreciated that he could fix it the same day we called. We will definitely reach out to him in the future if need be, for our garage door needs.
Posted on Yelp Yelp
Naima S. profile picture
Naima S.
170 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
Illia was wonderful! He patiently explained what was wrong with our garage door and gave us 3 options for repair and let us decide what was best for us at the time. He did a great job and we would definitely call Palms again to work with Illia!
Posted on Yelp Yelp
Mike L. profile picture
Mike L.
198 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
I contacted Palm through Yelp for an estimate on my garage door opener, and Elad arrived within an hour. Instead of trying to upsell me on a brand new unit, he gave me a reasonable quote for a repair--with the promise that if he couldn't fix it, his troubleshooting time would be completely free. Thanks to his expertise, Elad pinpointed the exact problem and had it resolved in just 20 minutes. I am incredibly happy with their service. They offer quick response times, in-depth knowledge, and refreshing honesty. It's great to find a company that actually fixes the problem rather than making up reasons to replace expensive equipment. Highly recommended!
Posted on Thumbtack Thumbtack
Tim C. profile picture
Tim C.
246 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+1
Great service. professional technician, fair price, highly recommend.
Posted on Yelp Yelp
Xinghua L. profile picture
Xinghua L.
259 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
Illia did a really great work fixing our door. He really well explained the problem and the solution. I like such transparency and I learned more about my garage. Illia calls in advance about the timing and is very patient with my questions. Great work and many thanks to him.
Posted on Thumbtack Thumbtack
Andy A. profile picture
Andy A.
306 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+0
Zoli has done a great job fixing our garage door issue. He’s very responsive and professional on diagnosing the issue, getting the right parts, and having the job done quickly. Highly recommend the company.
Posted on Thumbtack Thumbtack
Yijin Z. profile picture
Yijin Z.
397 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+0
Illia is very reliable! He called ahead to confirm the time and showed up right on schedule. He did a thorough inspection and explained everything to us with great patience (we know nothing about garage doors, apparently!). He replaced the springs and did an excellent job and everything’s working perfectly now. Such a relief!
Posted on Thumbtack Thumbtack
Ray J. profile picture
Ray J.
594 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+0
Perfect job
Posted on Thumbtack Thumbtack
Luther S. profile picture
Luther S.
701 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+0
Leo from Palm Garage Door did a great job fixing our garage door. He gave us our options and advised us what is better to spend on in the meantime. He went to the store the parts and tools he needed and finished the work within a couple of hours on a Sunday night. Highly recommended!
Posted on Thumbtack Thumbtack
Balaji M. profile picture
Balaji M.
832 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+1
They were very prompt and responsive. They installed garage door on Saturday and there was an issue about clearance because of miscommunication. But they kept me informed and fixed it on Monday. The photos show on Friday and Monday. Their service and communication through the entire process was pronominal and always kept me up to date on the progress
Posted on Thumbtack Thumbtack
Mark W. profile picture
Mark W.
834 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+0
I highly recommend Palms. Exemplary customer service & my problem was solved within 45 minutes!!! Above and beyond service.
Posted on Thumbtack Thumbtack
Sarah g. profile picture
Sarah g.
840 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+0
Professional, provided me different options and answered my questions in details; efficient, I had the consultation on Thursday and the new garage door was up and running on Saturday. I would recommend Palms Garage Doors to anyone.
Posted on Angie's List Angie's List
Homeowner profile picture
Homeowner
49 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Prompt reply and great service, technician Peter explained what needed to be replaced and why. Very happy customer!
Posted on Angie's List Angie's List
Michael L. profile picture
Michael L.
57 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
He was fast, did everything he said he was gonna do!
Posted on Angie's List Angie's List
Homeowner profile picture
Homeowner
57 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Fast job good price
Posted on Angie's List Angie's List
Gerald F. profile picture
Gerald F.
127 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Great job!
Posted on Angie's List Angie's List
Eric S. profile picture
Eric S.
140 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Both more knowledgeable and less expensive
Posted on Angie's List Angie's List
Sharon D. profile picture
Sharon D.
145 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Efficient and price was great!
Posted on Angie's List Angie's List
Don M. profile picture
Don M.
220 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
The service response was prompt and the work was well done. The technician explained the job and performed the repair as described. I would hire them again. Don
Posted on Angie's List Angie's List
Michael M. profile picture
Michael M.
227 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Work completed.
Posted on BBB BBB
Richard Y profile picture
Richard Y
256 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
I have high expectations doing things with high quality and Palms is one of the few companies that could meet my high expectations. What sets Palms apart from most other companies is that they have professional project managers who make sure the customer is happy with the job. I get slow responses (hours) from other companies about my concerns and questions before vendor selection but Palms was very quick to respond to my phone / text messages within minutes. For example, I had concerns about how my doors would look centered even though my door openings were smaller than standard size doors and risks looking off-centered. ******* was very responsive to my concerns and ensured me the installers would have ways to make the door look good. When the installers came, they at first refused to center the door because he didn't know how to do it and was continuing to install the door off-centered but when I quickly called/texted ******* mid-job, within minutes she was able to reach out to the installer's supervisor who rushed to my house, took a look at the situation and immediately came up with a smart way to make the doors centered. I was impressed with both ******* and the installer's supervisor. The doors looked great and I would absolutely recommend Palms to others.
Posted on Angie's List Angie's List
Milin S. profile picture
Milin S.
268 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Peter Edwards from Palms Garage Doors provided exceptional service. He was incredibly knowledgeable, helpful, and transparent throughout the process. I appreciated that his estimates focused strictly on what was necessary, without any upselling. The company was highly responsive—scheduling the visit and completing the work much faster than expected. The pricing was very fair; I’m hopeful the quality stands the test of time and will update this review should any issues arise.
Posted on Angie's List Angie's List
Nicholas H. profile picture
Nicholas H.
271 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Great job, quick!
Posted on BBB BBB
Nora H profile picture
Nora H
362 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
I had a great experience working with Palms Garage Doors. From the initial estimate to scheduling the repair, all representatives were helpful and kind. Our garage door repairman was Illia - he was incredibly kind, friendly, and communicative throughout the entire process. He took the time to explain what needed to be fixed, answered all my questions, and made sure everything was working perfectly before he left. The quality of his work was excellent, and I truly appreciated his professionalism. I highly recommend him to anyone needing reliable, top-notch garage door service.
Posted on BBB BBB
Kalvin J profile picture
Kalvin J
387 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Illia was fantastic! He was right on time, explained why my garage door was having issues and laid out several different paths forward for fixing it. He completed the job in a little under an hour, paired all my new remotes and answered any remaining questions I had. He was kind and didn't make me feel silly for asking questions. 1000% would recommend to anyone in the area. Thanks again *****!
Posted on BBB BBB
Trevor S profile picture
Trevor S
401 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
We had a fantastic experience with Oriel from Palms Garage Doors! He was extremely friendly, professional, and knowledgeable, and quickly diagnosed and fixed our garage door issue. The service was fast, affordable, and high quality a rare combination these days. You can tell ***** truly cares about his customers and takes pride in his work.If youre looking for garage door repair or installation in the Bay Area, I highly recommend Palms Garage Doors. Reliable, honest, and top-notch service from start to finish!
Posted on BBB BBB
Barry G profile picture
Barry G
413 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
We recently had a spring break on our garage door, and we got opinions/quotes from several recommended garage door shops. Palms not only provided lots of useful information to help inform our decision, but the price was very reasonable. Zoli was fantastic - knowledgeable, personable, and fast at getting the job done. We would definitely recommend Palms to others!
Posted on BBB BBB
Jerald E profile picture
Jerald E
472 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
*** arrived ahead of schedule and was simply great. Courteous and polite but more important efficient and thorough; immediately analyzing the work to be done and doing it. I will be asking for him by name in all future dealings with Palms.
Posted on BBB BBB
Michael T profile picture
Michael T
538 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Service was professionally completed in a timely manner. We are very satisfied with the completed door.
Posted on BBB BBB
Karen P profile picture
Karen P
552 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Very helpful. Very very happy with service and information they told me about my door and care for my door. I will refer all friends
Posted on BBB BBB
Paul L profile picture
Paul L
584 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Plus Garage Doors did a great job fixing my garage door. It was very noisy and rollers and cables needed replacement and the technician did the job skillfully and on time. He even left me with extra bolts for the door opener that the previous guys did not. Thank you for a great job.
Posted on BBB BBB
simon j profile picture
simon j
602 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
?????If you're in need of garage door service, look no further than Palms Garage Door! I had an emergency when my garage door fell off the tracks, and I reached out to *****, who was incredibly prompt in his response! ??? He provided a clear timeline and arrived exactly when he said he wouldimpressive! He assessed the situation swiftly and made several recommendations, giving us options that suited our needs. ***** went above and beyond, even after hours, to ensure everything was back on trackliterally! ???? He not only fixed the door but also upgraded us to a belt-driven opener. He took the time to walk my family through the process, showing us how to connect to the Wi-Fi and use all the new functions. Honestly, this guy knows his stuff, and his customer service is off the charts. For anyone needing garage door help, I HIGHLY recommend Palms Garage Door! ???? #GarageDoor #CustomerService #HomeImprovement #PalmsGarageDoor #FiveStars
Verified by Trustindex
Trustindex verified badge is the Universal Symbol of Trust. Only the greatest companies can get the verified badge who has a review score above 4.5, based on customer reviews over the past 12 months. Read more

The crew serving East Palo Alto

Licensed technicians, named in customer reviews, not anonymous dispatchers.

PeterTechnician
BrianInstaller
IlliaTechnician

Frequently Asked Questions (FAQs)

Do you serve East Palo Alto, CA for garage door repairs?

<p>Yes—Palms Garage Doors serves East Palo Alto, CA and provides Garage Door Repair and Garage Door Service for many common door and opener issues.</p>

What should I do if my garage door won’t open or close?

<p>Start by checking the remote batteries and ensuring nothing is blocking the sensors; if it still won’t move, Palms Garage Doors in East Palo Alto, CA can help with Garage Door Repair and Garage Door Opener service.</p>

Can you replace a broken garage door spring?

<p>Palms Garage Doors serves East Palo Alto, CA and offers Broken Spring Replacement when a door becomes heavy, uneven, or stops lifting properly.</p>

Do you handle emergency garage door problems after hours?

<p>Palms Garage Doors serves East Palo Alto, CA and offers Emergency Garage Door Repair for urgent situations like a stuck door or a door that won’t secure.</p>

Do you install new garage doors in East Palo Alto?

<p>Yes—Palms Garage Doors serves East Palo Alto, CA and provides Garage Door Installation for homeowners looking to replace or upgrade an existing door.</p>

Can you repair commercial garage doors for businesses?

<p>Palms Garage Doors serves East Palo Alto, CA and offers Commercial Garage Door Repair for issues such as damaged panels, track problems, or malfunctioning operators.</p>

How often should I schedule garage door maintenance?

<p>Regular Garage Door Maintenance can help reduce wear and catch issues early; Palms Garage Doors serves East Palo Alto, CA and can recommend a routine based on door usage and condition.</p>

Why is my garage door making loud grinding or squeaking noises?

<p>Noise can come from worn rollers, loose hardware, or alignment problems; Palms Garage Doors in East Palo Alto, CA can inspect and address it through Garage Door Service or Garage Door Repair.</p>

My garage door remote works sometimes—could it be the opener?

<p>Intermittent operation can be related to the Garage Door Opener, wiring, or sensor alignment; Palms Garage Doors serves East Palo Alto, CA and can troubleshoot and repair the system.</p>

What are common signs my garage door needs professional attention?

<p>Slower movement, jerking, uneven closing, or visible wear are common signs; Palms Garage Doors serves East Palo Alto, CA and can assist with Garage Door Repair and Garage Door Maintenance.</p>

Our awards & certifications

Recognized by the platforms homeowners already trust.

Certifications

Our Awards & Certifications

Free written quote

Tell us what the door is doing

Request a callback for your East Palo Alto garage door. You get the price in writing before any work starts.

  • No obligation, no pressure
  • Licensed technicians, CSLB #1088937
  • Open 24/7, including holidays

Need a garage door technician in East Palo Alto?

Open 24/7. Call now or book a visit online.