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Why Your Garage Door Feels Heavy, The Hidden Role of Springs

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Black torsion spring along the top of a paneled garage door inside a garage
Reviewed by Elad Levi, ownerLicensed qualifier · CSLB #1088937

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If your garage door suddenly feels heavy, the springs are often the reason. Springs do the heavy lifting so your opener and your arms do not have to. When a spring is worn out or breaks, the door weight stops feeling “balanced,” and it can feel like you are trying to lift a refrigerator. That heavy feeling is a warning sign, and spring replacement is a job for a trained garage door pro. If you need help, Garage Door Repair and Contact Us are available through Palms Garage Doors.

Torsion spring and shaft above a garage door, seen from below, with a wreath on a shelf beneath

Why your garage door is not supposed to feel heavy

A normal garage door should feel steady and manageable. You should be able to lift it by hand, and it should not fight you.

Here is the simple truth. Your garage door springs carry most of the door’s weight. They act like a strong helper that lifts with you.

Think of the springs like the shock absorbers on a truck, but for lifting. When they are healthy, they store energy as the door closes, then release that energy to help the door open.

When they get tired, the help fades.

Then the door feels heavy.

The “two-finger test” idea

People sometimes say, “My door used to lift with two fingers, now it takes two hands and a grunt.” That change matters.

A door that suddenly feels heavy is not just annoying. It is a clue that something changed in the counterbalance system, which is mainly the springs.

The hidden job springs do every single day

Most homeowners notice the opener. They hear the motor and see the trolley move. Springs do their work quietly, so it is easy to forget they exist.

Your springs:

  • Carry most of the door weight
  • Help the door move smoothly
  • Reduce strain on the opener
  • Help the door stay up when open

If you have an automatic opener, it is still the springs doing most of the lifting. The opener mainly guides the door. It is not meant to deadlift the full weight. For opener-related issues, see Garage Door Opener Service or schedule through Contact Us.

What “heavy” usually means, worn springs or a broken spring

A heavy garage door usually points to one of these spring problems:

1) A spring broke

This can happen with torsion springs above the door or extension springs along the tracks.

A break often comes with a loud bang. People say it sounds like a firecracker or a 2×4 snapping. Then the door feels like a ton of bricks.

Signs that fit a broken spring:

  • Door feels much heavier all at once
  • Door only lifts a few inches, then stops
  • Opener strains, hums, or stops
  • You see a gap in a torsion spring coil
  • The door slams shut faster than normal

Quick safety note. If you suspect a broken spring, avoid lifting the door alone. It can drop fast, and fingers do not heal like springs do. If you want a technician to check it, use Contact Us or book Garage Door Repair.

2) Springs are worn out and losing strength

Springs do not last forever. Each open and close is like a “rep.” After many reps, the metal gets tired.

Signs of worn springs:

  • Door feels heavier over weeks or months
  • Door does not stay open halfway
  • Door opens, but it looks shaky or uneven
  • Opener seems louder than it used to be
  • You notice jerky motion at the start of opening

Worn springs can still be “working,” but the balance is off. That is when the door starts to feel heavier, even if nothing has fully snapped yet. When the door feels heavy and unbalanced, Garage Door Repair can help identify whether the spring system needs service.

Torsion springs vs extension springs, what you likely have

Most homes in San Jose have one of these setups.

Torsion springs (common on many modern doors)

  • Mounted above the door on a metal shaft
  • Twist to store energy
  • Often give smoother movement
  • A visible gap in the coil can mean it broke

Extension springs (often on older setups)

  • Run along the sides near the tracks
  • Stretch and contract
  • Often have safety cables running through them
  • Can look “loose” when the door is open if worn

You do not need to guess what you have. You can look above the door. If you see a long spring on a shaft, it is torsion. If you see springs along the tracks, it is extension.

Why a heavy door is a big deal for your opener

A garage door opener is not a winch. When the springs are weak, the opener has to pull extra weight.

That can lead to:

  • Burned gears
  • Bent rail or arm
  • Worn sprockets
  • Overheated motor
  • Door getting stuck half open

It is like towing a trailer with a small car. It might move for a bit, but it wears things out fast. If you are seeing opener strain along with a heavy door, Garage Door Opener Service and Garage Door Repair can help narrow down the cause.

A short, real-world style moment, the “it felt fine yesterday” problem

You might say, “It worked last night. This morning it felt heavy.”

That happens a lot.

Springs can be near the end for a long time, then finally give up at the worst time. That is why the “suddenly heavy” feeling is such a strong clue. The balance shifted fast, and springs are usually the reason.

What we usually see in San Jose, CA

San Jose has a lot of attached garages, tight driveways, and busy mornings. When something goes wrong, it shows up right when you need to get to work.

Here are a few patterns we often run into around areas like Willow Glen and near Camden Avenue:

  • Doors that get used many times a day, which wears springs faster
  • Older doors on older homes that still have extension spring setups
  • Openers that start acting “weak,” but the real issue is spring balance
  • Doors that feel heavier after a stretch of hot days, when metal parts expand and tracks can shift slightly

If your door is in a townhome row, a condo garage, or a single-family home with a standard double door, the spring system still has the same job. It must balance the weight. If you are considering a new door setup, Garage Door Installation is available, and you can also reach out via Contact Us.

Weather in San Jose, and how it plays into spring trouble

San Jose weather is mild compared to many places, but it still matters.

Heat

Hot days can make metal expand. That can change how parts sit and move. Heat can also dry out lubrication on rollers and hinges, raising friction. More friction makes the door feel heavier, even if springs are only part of the problem.

Cool nights and winter mornings

Metal contracts when it cools. Springs can feel “snappier” or a bit stiffer. If a spring is already worn, that extra stress can push it closer to failure.

Rain and moisture

We do get rainy stretches. Moist air can lead to surface rust on springs, cables, and bearings. Rust adds friction and can weaken metal over time.

A little care goes a long way, especially after wet weeks. For general climate reference, see San Jose, California.

Simple troubleshooting steps you can do safely

You do not need to be a garage door wizard. A few checks can tell you a lot. Keep hands clear of moving parts. Do not touch springs or cables.

  • If the door feels heavy by hand, then stop using the opener and plan for a spring check.
  • If the opener strains or stops, then do not keep pressing the button, it can damage the opener.
  • If you hear a loud bang from the garage, then look for a gap in the torsion spring and leave the door closed.
  • If the door will not stay halfway open, then springs may be weak or out of balance.
  • If the door opens crooked, then cables may be loose or off, and a spring issue may be part of it.
  • If rollers squeal and the door feels heavy, then you may have friction trouble, but springs can still be worn too.
  • If the door feels normal but moves in jerks, then check for track issues, loose hardware, or worn rollers, and still consider spring wear.

If anything looks crooked, slack, or “not right,” pause. A garage door is heavy and it moves fast. To schedule a technician, use Contact Us or request Garage Door Repair.

A few quick myths and facts people mix up

Myth: If the opener works, the springs must be fine. Fact: The opener can muscle through for a while, and that can hide spring trouble.

Myth: A heavy door just needs opener force turned up. Fact: Higher force can mask the real issue and can stress the opener and safety system.

Myth: You can replace a spring with a “close enough” spring. Fact: Springs must match the door weight and size, or the door will not balance right.

Myth: If only one spring broke, replace only that one. Fact: Many doors use two springs. If one failed, the other may be near the same wear point.

Why spring replacement is not a DIY weekend project

People watch a video and think, “How hard can it be?”

Springs are under heavy tension. Tools can slip. Parts can spin. A mistake can hurt you or damage the door.

A trained tech has the right tools, the right spring sizing, and the practice to do it safely. For additional safety background, see U.S. Consumer Product Safety Commission.

Short safety note. If your door is stuck closed and you need your car, do not try to “deadlift” it alone. Ask for help and call a pro.

What a pro looks at when a door feels heavy

When a garage door feels heavy, a good tech does not only glance at the spring and leave.

They often check:

  • Spring condition, size, and balance
  • Cables and drums for wear and proper wrap
  • End bearing plates and center bearing
  • Roller wear and hinge play
  • Track alignment and mounting
  • Opener arm connection and travel limits

The goal is simple. Get the door balanced and moving smooth again, so the opener is not doing a job it was not built to do. If you need service, start with Garage Door Repair or Contact Us.

Care schedule to help springs and the whole door last longer

Keep it simple. A little routine care can lower wear and help you spot trouble early.

Weekly

  • Listen for new noises, grinding, popping, or squeals.
  • Watch the door move. It should rise evenly and not wobble.

Monthly

  • Do a balance check. With the door closed, pull the release cord, then lift the door halfway and let go. It should stay near that spot. If it drops or shoots up, balance is off.
  • Look at cables from a safe distance. If you see fraying, stop using the door and call for help.

Yearly

  • Have a pro tune and inspect the full system, especially if you use the door as the main entrance.
  • Replace worn rollers or hinges if needed, since extra friction makes springs work harder.

Lubrication note. Use a garage door lubricant where it belongs, like rollers, hinges, and bearings. Do not spray random grease everywhere. It attracts dirt, and dirt is like sandpaper.

FAQs

Why does my garage door feel heavy all of a sudden?

A sudden heavy feeling often points to a broken spring or a spring that lost tension fast. Stop using the opener and check for signs like a gap in the spring or the door failing to stay open.

Can I still use my garage door opener if the door feels heavy?

It is safer to stop. The opener can strain or fail, and the door can move in an unsafe way. A spring check is a smart next step.

What does a broken garage door spring sound like?

Many people hear a loud bang, like a firecracker or a board snapping. After that, the door often feels very heavy.

How can I tell if I have torsion springs or extension springs?

Torsion springs sit above the door on a metal shaft. Extension springs run along the sides near the tracks.

Will my garage door close if a spring is broken?

It might, but it can slam shut or close uneven. If the spring is broken, keep the door closed when possible and avoid using it until it is fixed.

Is it safe to lift the door by hand if a spring is broken?

It can be risky. The door can be very heavy and can drop fast. If you must move it, get help and move slowly, but calling a pro is the safest move.

Can weather in San Jose make my garage door feel heavier?

Yes. Heat can dry out lubrication and raise friction, and moisture can cause rust. Both can add resistance, and worn springs will feel worse under extra friction.

Should springs be replaced one at a time or as a set?

Many two-spring systems work best when both springs match in age and strength. A pro can confirm what your door needs after checking the system.

Palms Garage Doors helps homeowners in San Jose, CA with garage door spring repair and safe spring replacement when your garage door feels heavy or unbalanced. If your door is suddenly hard to lift, call (650) 600-6656 or visit https://palmsgaragedoors.com/ to schedule service and get your door running smooth again. You can also use Contact Us for scheduling.

Garage door not working right now?

Call Palms Garage Doors. We are open 24/7.

About the author: the Palms Garage Doors team

Palms Garage Doors is a licensed garage door company at 1303 Isengard Ct, San Jose, CA 95121, serving the Bay Area. Open 24/7.

Reviewed by Elad Levi, owner. Licensed qualifier · CSLB #1088937 · C-61 / D-28. Verify the license with the CSLB.

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Marc profile picture
Marc
19 days ago
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+3
Peter, Antonio, and Gavin were amazing! They worked so hard to make everything just perfect for us. It was enjoyable to have them and they were professional, friendly , respectful and so conscientious. They were all gentleman. They made sure to explain everything to us . I’m so happy I went with Palm , to get our garage doors . The doors are so amazing and everything works perfectly! They run smooth and quiet. I would give them the highest recommendation!
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Jessie _ Shuang Ji profile picture
Jessie _ Shuang Ji
48 days ago
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+0
Peter did an awesome job installing my garage door opener. I have 3 different companies came, and they are either not professional or giving me ridiculous price. Peter noticed our door is 8 feet right away, he gave me good solutions, did the job fast, tested and showed me everything.I am super happy with the service
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Noel Surio
52 days ago
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+0
Very good customer service. Worked with us to get the garage door that we wanted and they made sure it came out the way we wanted.
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Supraja Sivaram profile picture
Supraja Sivaram
64 days ago
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+0
My garage door spring broke and my car was completely trapped inside, so I was in a real bind. I messaged Palms Garage Doors on Yelp and they responded extremely quickly. Peter arrived right on time as scheduled and got straight to work. He fixed the door efficiently and professionally, and best of all, there was zero upselling. They did a fantastic job and I wouldn't hesitate to call them again. Highly recommended!
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Supraja S.
65 days ago
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Total lifesavers. Our garage door spring snapped unexpectedly and trapped our car right when we needed to head out. I reached out to Palms Garage Doors through Yelp, and their response time was lightning-fast. Peter showed up right when promised, diagnosed the issue instantly, and had the spring replaced and the door running smoothly in no time. Honest pricing with zero annoying upselling. Excellent service from start to finish--five stars!
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Jonathan Chan
65 days ago
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+0
Elad was fantastic. Very quick and thorough. Gave me options. Thank you! He was able to fix the broken spring in less than 30 minutes
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Mark Benton
66 days ago
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+2
My garage unexpectedly came off the brackets as my wife went off to work, and Brian was absolutely awesome with great service and very professional!! You can tell he was very Very experience. He came in, accessed the situation and in 3 mins, got his tools and literally attacked the technical repair job!! Completed the job literally in minutes.!! I will be calling them back for further service and products in the future!! in addition, got same-day service within 3 hours of the call!! Excellent Absolutely, and Outstanding !!!
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Victor C.
66 days ago
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My garage door failed to lift all of a sudden on a Saturday over the labor day weekend. Got a reference and called the Palms Services. The technician showed up on Sunday morning around noon and quickly diagnosed the broken spring torsion. We agreed to upgrade the spring to a heavy-duty, standard dual-torsion spring and also replace the 10 wheels in the rail. The total price was on the higher end (from my research) but it is a holiday weekend and an emergency service request. The technician shared some maintenance knowledge with me and got everything fixed within an hour. No complain.
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achristo70
67 days ago
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+1
Peter was awesome and I highly recommend. Professional, knowledgeable clean and easy to work with. Changed our broken Torsion spring, showed me the drums, rollers, hinges. He even made me a video to show me where and how to do maintenance (spray lube).
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A C.
68 days ago
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9/4/2026 - Peter was awesome and I highly recommend. Professional, knowledgeable, clean and easy to work with. Changed our broken Torsion spring, showed me the drums, rollers, hinges. He even made me a video to show me where and how to do maintenance (spray lube).
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Ramkumar Jeevakan
90 days ago
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+0
Palms Garage door team is very professional team and in particular service tech Zoli is very well-mannered and knowledgeable. Update 6 months after the install , had an problem, where the garage door and it’s WiFi connection. Office folks who I spoke to was very responsive and immediately sent a tech . Illia was the tech who came onsite , took the time to explain why it lost its connectivity, he was very responsive and helpful.
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Antonio Gil
95 days ago
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The service and work was done real fast and excellent… thank you
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Rodrigo C
96 days ago
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+0
Had a great experience! Illia is a super nice guy, diagnosed the problem quickly and professionally, got it done even though it was past 9pm! Service was quick and effective.
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Gordon Y.
114 days ago
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My garage door was making a lot of noise lately. I reached out to another company who gave me an unexpected solution, asking me to change a lot of things and wanted to charge me a lot of money with unnecessary upsell. I reached out to Palms and they responded quickly. Illia came out on a Sunday, super pleasant and knowledgeable. He explained my garage door issue and I only needed a tune up which he did. The door is now a lot quieter and operating more smoothly. I really appreciate his honesty and no upsell what so ever. I will use Palms when I need to replace my opener as they are local business and know how to treat their customers.
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Sandeep P. profile picture
Sandeep P.
132 days ago
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i had a great experience with my technician with replacing my broken garage door.He was very knowledgeable and professional, quickly identified the broken spring and replaced it in a jiffy and just like that its brand new again. i would highly recommend them if you have some any troubles with your garage door.
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Lorraine N. profile picture
Lorraine N.
154 days ago
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Our experience with Palm Garage Doors was fast and professional. The company's office returned my inquiry almost immediately. The next day their technician, Illia, arrived on schedule. He quickly diagnosed the issues with our non functioning garage door, and detailed the various options for repairs, and pricing for each. We chose the option that worked best for us, with upfront pricing and warranties. Illia was very knowledgeable, and within a couple hours, we had a "new" working garage door. We are very pleased with our experience with Palm Garage and Illia.
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Wilson C. profile picture
Wilson C.
166 days ago
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Great job fixing a broken torsion spring and cables at my house in SF. Technician was friendly and knowledgeable and got it done quickly. Would highly recommend.
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Meher V. profile picture
Meher V.
167 days ago
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5 stars for responsiveness. Thd technican arrived on time. He diagnosed the issue very quick, and was able to replace the faulty garage door opener in less than an hour. The price was reasonable too. The entire process was very smooth and professional. Overall I'm very satisfied and highly recommend them.
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Diane W. profile picture
Diane W.
169 days ago
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One of the rollers on our garage door came off track recently causing issues with opening and closing. I found Palms Garage Doors on Yelp. They had excellent reviews by customers and a 4.9 star rating. We gave them a call and were told they could be here today between 12:30pm and 2:30pm. Elad was very punctual and arrived at exactly 12:30pm. He took a look at our garage door and assessed the situation. The bolts on our garage door needed to be tightened. Many had become loose over time. He increased the tension of the spring coils because our garage door off balance and he replaced all the metal rollers within the metal track. He said it would take him about 45 minutes to fix. Everything worked out great. He did exactly as he had promised and with great efficiency. He made sure to show us, before he left, what got replaced. The garage door opens and closes so much smoother and better than before. It's much quieter too. Elad, was very professional and kind. He did an amazing job fixing our garage door. My husband and I appreciated that he could fix it the same day we called. We will definitely reach out to him in the future if need be, for our garage door needs.
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Naima S. profile picture
Naima S.
170 days ago
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Illia was wonderful! He patiently explained what was wrong with our garage door and gave us 3 options for repair and let us decide what was best for us at the time. He did a great job and we would definitely call Palms again to work with Illia!
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Mike L. profile picture
Mike L.
198 days ago
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I contacted Palm through Yelp for an estimate on my garage door opener, and Elad arrived within an hour. Instead of trying to upsell me on a brand new unit, he gave me a reasonable quote for a repair--with the promise that if he couldn't fix it, his troubleshooting time would be completely free. Thanks to his expertise, Elad pinpointed the exact problem and had it resolved in just 20 minutes. I am incredibly happy with their service. They offer quick response times, in-depth knowledge, and refreshing honesty. It's great to find a company that actually fixes the problem rather than making up reasons to replace expensive equipment. Highly recommended!
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Tim C.
246 days ago
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Great service. professional technician, fair price, highly recommend.
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Xinghua L. profile picture
Xinghua L.
259 days ago
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+0
Illia did a really great work fixing our door. He really well explained the problem and the solution. I like such transparency and I learned more about my garage. Illia calls in advance about the timing and is very patient with my questions. Great work and many thanks to him.
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Andy A. profile picture
Andy A.
306 days ago
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+0
Zoli has done a great job fixing our garage door issue. He’s very responsive and professional on diagnosing the issue, getting the right parts, and having the job done quickly. Highly recommend the company.
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Yijin Z. profile picture
Yijin Z.
397 days ago
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+0
Illia is very reliable! He called ahead to confirm the time and showed up right on schedule. He did a thorough inspection and explained everything to us with great patience (we know nothing about garage doors, apparently!). He replaced the springs and did an excellent job and everything’s working perfectly now. Such a relief!
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Ray J. profile picture
Ray J.
594 days ago
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Perfect job
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Luther S. profile picture
Luther S.
701 days ago
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+0
Leo from Palm Garage Door did a great job fixing our garage door. He gave us our options and advised us what is better to spend on in the meantime. He went to the store the parts and tools he needed and finished the work within a couple of hours on a Sunday night. Highly recommended!
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Balaji M. profile picture
Balaji M.
832 days ago
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+1
They were very prompt and responsive. They installed garage door on Saturday and there was an issue about clearance because of miscommunication. But they kept me informed and fixed it on Monday. The photos show on Friday and Monday. Their service and communication through the entire process was pronominal and always kept me up to date on the progress
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Mark W. profile picture
Mark W.
834 days ago
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+0
I highly recommend Palms. Exemplary customer service & my problem was solved within 45 minutes!!! Above and beyond service.
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Sarah g. profile picture
Sarah g.
840 days ago
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+0
Professional, provided me different options and answered my questions in details; efficient, I had the consultation on Thursday and the new garage door was up and running on Saturday. I would recommend Palms Garage Doors to anyone.
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Homeowner
49 days ago
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Prompt reply and great service, technician Peter explained what needed to be replaced and why. Very happy customer!
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Michael L. profile picture
Michael L.
57 days ago
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He was fast, did everything he said he was gonna do!
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Homeowner
57 days ago
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Fast job good price
Posted on Angie's List Angie's List
Gerald F. profile picture
Gerald F.
127 days ago
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Great job!
Posted on Angie's List Angie's List
Eric S. profile picture
Eric S.
140 days ago
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Both more knowledgeable and less expensive
Posted on Angie's List Angie's List
Sharon D. profile picture
Sharon D.
145 days ago
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Efficient and price was great!
Posted on Angie's List Angie's List
Don M. profile picture
Don M.
220 days ago
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The service response was prompt and the work was well done. The technician explained the job and performed the repair as described. I would hire them again. Don
Posted on Angie's List Angie's List
Michael M. profile picture
Michael M.
227 days ago
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Work completed.
Posted on BBB BBB
Richard Y profile picture
Richard Y
256 days ago
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I have high expectations doing things with high quality and Palms is one of the few companies that could meet my high expectations. What sets Palms apart from most other companies is that they have professional project managers who make sure the customer is happy with the job. I get slow responses (hours) from other companies about my concerns and questions before vendor selection but Palms was very quick to respond to my phone / text messages within minutes. For example, I had concerns about how my doors would look centered even though my door openings were smaller than standard size doors and risks looking off-centered. ******* was very responsive to my concerns and ensured me the installers would have ways to make the door look good. When the installers came, they at first refused to center the door because he didn't know how to do it and was continuing to install the door off-centered but when I quickly called/texted ******* mid-job, within minutes she was able to reach out to the installer's supervisor who rushed to my house, took a look at the situation and immediately came up with a smart way to make the doors centered. I was impressed with both ******* and the installer's supervisor. The doors looked great and I would absolutely recommend Palms to others.
Posted on Angie's List Angie's List
Milin S. profile picture
Milin S.
268 days ago
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Peter Edwards from Palms Garage Doors provided exceptional service. He was incredibly knowledgeable, helpful, and transparent throughout the process. I appreciated that his estimates focused strictly on what was necessary, without any upselling. The company was highly responsive—scheduling the visit and completing the work much faster than expected. The pricing was very fair; I’m hopeful the quality stands the test of time and will update this review should any issues arise.
Posted on Angie's List Angie's List
Nicholas H. profile picture
Nicholas H.
271 days ago
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Great job, quick!
Posted on BBB BBB
Nora H profile picture
Nora H
362 days ago
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I had a great experience working with Palms Garage Doors. From the initial estimate to scheduling the repair, all representatives were helpful and kind. Our garage door repairman was Illia - he was incredibly kind, friendly, and communicative throughout the entire process. He took the time to explain what needed to be fixed, answered all my questions, and made sure everything was working perfectly before he left. The quality of his work was excellent, and I truly appreciated his professionalism. I highly recommend him to anyone needing reliable, top-notch garage door service.
Posted on BBB BBB
Kalvin J profile picture
Kalvin J
387 days ago
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Illia was fantastic! He was right on time, explained why my garage door was having issues and laid out several different paths forward for fixing it. He completed the job in a little under an hour, paired all my new remotes and answered any remaining questions I had. He was kind and didn't make me feel silly for asking questions. 1000% would recommend to anyone in the area. Thanks again *****!
Posted on BBB BBB
Trevor S profile picture
Trevor S
401 days ago
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We had a fantastic experience with Oriel from Palms Garage Doors! He was extremely friendly, professional, and knowledgeable, and quickly diagnosed and fixed our garage door issue. The service was fast, affordable, and high quality a rare combination these days. You can tell ***** truly cares about his customers and takes pride in his work.If youre looking for garage door repair or installation in the Bay Area, I highly recommend Palms Garage Doors. Reliable, honest, and top-notch service from start to finish!
Posted on BBB BBB
Barry G profile picture
Barry G
413 days ago
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We recently had a spring break on our garage door, and we got opinions/quotes from several recommended garage door shops. Palms not only provided lots of useful information to help inform our decision, but the price was very reasonable. Zoli was fantastic - knowledgeable, personable, and fast at getting the job done. We would definitely recommend Palms to others!
Posted on BBB BBB
Jerald E profile picture
Jerald E
472 days ago
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*** arrived ahead of schedule and was simply great. Courteous and polite but more important efficient and thorough; immediately analyzing the work to be done and doing it. I will be asking for him by name in all future dealings with Palms.
Posted on BBB BBB
Michael T profile picture
Michael T
538 days ago
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Service was professionally completed in a timely manner. We are very satisfied with the completed door.
Posted on BBB BBB
Karen P profile picture
Karen P
552 days ago
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Very helpful. Very very happy with service and information they told me about my door and care for my door. I will refer all friends
Posted on BBB BBB
Paul L profile picture
Paul L
584 days ago
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Plus Garage Doors did a great job fixing my garage door. It was very noisy and rollers and cables needed replacement and the technician did the job skillfully and on time. He even left me with extra bolts for the door opener that the previous guys did not. Thank you for a great job.
Posted on BBB BBB
simon j profile picture
simon j
602 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
?????If you're in need of garage door service, look no further than Palms Garage Door! I had an emergency when my garage door fell off the tracks, and I reached out to *****, who was incredibly prompt in his response! ??? He provided a clear timeline and arrived exactly when he said he wouldimpressive! He assessed the situation swiftly and made several recommendations, giving us options that suited our needs. ***** went above and beyond, even after hours, to ensure everything was back on trackliterally! ???? He not only fixed the door but also upgraded us to a belt-driven opener. He took the time to walk my family through the process, showing us how to connect to the Wi-Fi and use all the new functions. Honestly, this guy knows his stuff, and his customer service is off the charts. For anyone needing garage door help, I HIGHLY recommend Palms Garage Door! ???? #GarageDoor #CustomerService #HomeImprovement #PalmsGarageDoor #FiveStars
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