1303 Isengard Ct, San Jose, CA 95121Open 24/7 · Same-Day ServiceLicensed, Bonded & Insured · CSLB #1088937 · VerifyOpen 24/7 · Same-Day Service
Diamond Certified since 20214.9out of 5 on Google,960+ reviews

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Garage door service · Garage Door Service In Los Altos

Garage Door Service In Los Altos

Get Garage Door Service In Los Altos from Palms Garage Doors. Repairs tune ups and openers with dependable scheduling and quality workmanship today

  • 4.9 on Google · 960+ reviews
  • Quoted in writing first
  • Licensed · CSLB #1088937
  • Open 24/7
Free · No obligation

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At a glance

Palms Garage Doors provides garage door service in Los Altos, CA focused on keeping your door opening smoothly, closing safely, and sounding like a garage door, not a percussion instrument.

Garage Door Service In Los Altos

Garage Door Service in Los Altos, CA

Palms Garage Doors provides garage door service in Los Altos, CA focused on keeping your door opening smoothly, closing safely, and sounding like a garage door, not a percussion instrument. We help homeowners and local businesses with repairs, maintenance, and replacements for doors, openers, springs, cables, rollers, tracks, and weather seals across Los Altos in California.

If you are dealing with a door that is stuck, noisy, crooked, or just acting a little weird, expect a straightforward visit. We inspect what is happening, explain the cause in plain language, and recommend next steps based on how you use the garage day to day.

What counts as garage door service and what does not

Garage Door Service usually means anything that affects movement, safety, security, and daily reliability for homes and businesses in Los Altos, CA.

  • Structural framing repairs to the garage opening
  • Electrical panel work inside the home
  • Major carpentry or water damage repair around the garage

If you are unsure, tell us what you see and hear. It stops halfway and hums is helpful. It hates Tuesdays is less helpful, but we have heard that too.

When should you call for garage door service in Los Altos Most garage door problems start small and get louder. Here are signs it is time to schedule service in Los Altos in CA. The door reverses before touching the ground The opener strains, clicks, or runs without moving the door The door moves unevenly or looks tilted You hear popping, grinding, or repeated squeaks The remote works only at close range The door feels heavy when you lift it manually You see frayed cables, bent tracks, or loose hardware The door closes but does not seal against the floor A common Los Altos scenario is a busy household near Loyola Corners where the garage is the main entrance. When a door hesitates, everyone ends up waiting in the driveway wondering whether the day is heading to work or toward an unexpected home project. What to expect during a service visit A good service call is calm and methodical. We focus on safe operation first, then reliability, then noise and convenience items. Listen and observe the door movement and opener behavior Inspect springs, cables, rollers, hinges, tracks, and mounting points Check door balance and force settings on the opener Test photo eyes and safety reversal Tighten hardware and make adjustments when appropriate Review findings with you and confirm what you want done next You will get clear explanations. If something is worn, we show you what we mean. If something is simply out of adjustment, we say so.

Can you help with doors that will not open at all

Yes. A stuck garage door is one of the most common calls. The underlying cause often falls into a few buckets.

  • Broken torsion or extension spring
  • Opener issue such as stripped gears, a failed capacitor, or a logic board problem
  • A door that jumped the track
  • A broken cable or a jammed roller
  • A blocked photo eye or misaligned sensors
  • A locked carriage or disengaged trolley

If you are standing there with a remote in your hand saying come on, try this quick reality check.

  • Make sure the opener has power and the opener lights are on
  • Confirm the door is not manually locked
  • Look for something blocking the sensors near the floor
  • If you heard a loud bang earlier, avoid forcing the door since a spring may have failed

If the door is heavy, stop. A door that suddenly feels like it gained 200 pounds is usually a spring problem, and forcing it can damage the opener or hardware.

Why is my garage door so loud

Noise is the garage door’s way of asking for attention. In Los Altos, where many homes have attached garages and bedrooms nearby, noise becomes a quality of life issue fast.

  • Dry rollers or worn bearings
  • Loose hinges or track bolts that let the door rattle
  • Flat spots on rollers from age and friction
  • Misaligned tracks that cause rubbing
  • An opener chain or belt that needs adjustment
  • A door that is out of balance and stressing the system

Quieting a door often involves a combination of alignment, hardware tightening, roller evaluation, and lubrication in the right places. Not every lubricant belongs on every part, so we keep it sensible and clean.

Do you service garage door openers as part of service

Yes. The opener is the engine, but the door is the load. Many issues that look like opener failure are actually door balance problems. If you need dedicated opener help, see garage door opener in Los Altos, CA.

  • Wall buttons, remotes, and keypad issues
  • Safety sensors and wiring
  • Chain drive, belt drive, and screw drive adjustments
  • Travel limits and force settings
  • Noisy operation diagnosis
  • Intermittent operation and range problems

When it makes sense, we also help you decide whether to repair an opener or replace it based on usage patterns. A home near downtown Los Altos with frequent short trips may cycle the door more often than a household that opens it twice a day.

What about broken springs and cables

Springs and cables do the heavy lifting. Springs counterbalance the door weight. Cables keep the lift even and controlled.

  • The door only lifts a few inches then stops
  • The opener strains or the door reverses
  • You see a gap in the torsion spring
  • The door hangs unevenly
  • Cables look frayed or have loose strands

If you suspect a broken spring or cable, do not pull the emergency release and try to muscle the door up. A heavy door can move unpredictably. For focused help, broken spring replacement in Los Altos, CA is available.

Watch video on YouTube

Can you fix a garage door that is off track Yes, and it is more common than people think. A door can come off track after a minor bump, a worn roller, or a track that slowly drifted out of alignment. Bent track sections and loose mounting brackets Damaged rollers and hinges Cable condition and drum alignment Track spacing and plumb Panel edge damage that could snag during travel If your door looks crooked, avoid running the opener again. One more attempt can turn a small alignment issue into a bigger hardware problem. Do you provide maintenance or is it only repairs We provide maintenance as part of garage door service in Los Altos because it helps catch wear before it becomes an emergency. A practical maintenance visit may include many of the same checks found in Garage Door Maintenance. Checking door balance and smooth travel Tightening key hardware points Inspecting rollers, hinges, and bearings for wear Confirming track alignment and safe clearances Testing photo eyes and auto reverse Reviewing weather seal condition along the bottom and sides If the door is used as the main entrance, consider regular checkups. If the garage is mostly storage, you can often go longer, but you still want the safety items tested. Can you replace sections or panels or do I need a whole new door Sometimes a single panel can be repaired or replaced. Sometimes the better choice is different. It depends on the door design, availability of matching sections, and whether the door frame and hardware are still in good shape. When replacement is the right path, garage door installation in Los Altos, CA may be the next step. A basketball hoop incident on a Saturday afternoon A low speed bumper tap in a tight driveway near Foothill Expressway A wind related panel flex that starts a crack at the edge If the door is binding because the panel shape changed, it can stress rollers and the opener. We check how the door moves, not just how it looks. What if my remote works inconsistently in Los Altos Intermittent remote range can be caused by several practical issues. Remote battery weakness LED bulbs in the garage that create interference Antenna position on the opener Signal interference from nearby devices A failing receiver or logic board A common small fix with big relief is swapping a bulb that is broadcasting noise. You would not expect a light bulb to mess with your garage door, but stranger things have happened in a garage.

How we handle safety checks for families and pets Garage doors are heavy moving systems. Safety features should work every time. Photo eye alignment and secure mounting Auto reverse response Smooth door travel that reduces sudden drops or jerks Proper door balance so the opener is not forced to fight gravity Hardware condition that can lead to pinch points If you have kids who treat the garage like a shortcut to the driveway, we can also point out safer habits. The goal is a door that behaves predictably, even when the morning is chaotic. Do you work on commercial doors in Los Altos too Yes. Los Altos has a mix of small offices, retail, and service businesses where garage doors support deliveries, storage, or back of house access. Commercial setups can include heavier doors, higher cycle use, and different track and spring configurations. If you need dedicated business support, commercial garage door repair in Los Altos, CA is available. Consistent operation for daily opening cycles Operator responsiveness and safety devices Track and roller wear from frequent use Bottom seal wear from forklifts and thresholds Security alignment so the door closes flush What can affect results and timing A few factors influence how long a job takes and what parts are involved. Door weight and size including custom or oversized doors Hardware type such as torsion versus extension springs Condition of tracks and mounting surfaces Prior repairs and non standard parts Opener brand and age including discontinued components Availability of matching panels for older door styles Damage that is hidden until the door is moved under load Situation What it can indicate Door feels suddenly very heavy Spring issue that can make operation unsafe Door reverses near the floor Sensor alignment, force setting, or travel limit issue Grinding or repeated squeaks Roller wear, alignment problems, or lack of lubrication Remote range is poor Battery, interference, or receiver problem

What to do right now if the door is stuck

If you are in Los Altos and the door is stuck, here is a safe, simple checklist.

  • Keep people and pets away from the door path
  • Do not repeatedly press the remote
  • Look for obvious obstructions near the bottom seal
  • Check the sensors for misalignment or blocked lenses
  • If the door is crooked or unusually heavy, stop troubleshooting
  • If your car is trapped, avoid forcing the door up with the opener

If you need to get one vehicle out, tell us what you are seeing. We can guide you on the safest next step until service arrives.

Neighborhood notes and local scenarios in Los Altos

Los Altos homes range from classic ranch styles to updated modern builds. Garages can be tight, ceilings can be low, and driveways can slope. If you are comparing nearby coverage, you can also review Los Altos, CA service areas and the broader service areas list.

  • Near Los Altos Avenue and Main Street, older doors may have legacy hardware that needs careful tuning
  • Up closer to the Foothills, temperature swings can highlight lubrication and alignment issues
  • In North Los Altos neighborhoods near El Camino Real, garages often serve as the daily entry, so opener reliability matters more
  • Around schools and parks, we see more dents from bikes, scooters, and weekend projects

And yes, we have heard the classic line I swear it was working yesterday. We believe you. Garage doors have great comedic timing.

Los Altos ZIP codes we commonly serve

For garage door service in Los Altos, we often work in and around these ZIP codes.

  • 94022
  • 94024
  • 94040
  • 94041
  • 94043
  • 94086
  • 94087
  • 94089

If you are close by but not on this list, ask anyway. City lines and ZIP code borders can be surprisingly quirky.

Why choose a local garage door supplier for service A garage door is not a one size fits all system. Having a team that works on Bay Area homes every week helps with practical details like headroom constraints, common door sizes, and typical opener setups. Palms Garage Doors is based in San Jose, California and serves Los Altos and nearby communities. To learn more about the people behind the work, visit the About Us page for Palms Garage Doors. Clear communication and options that fit how you use the garage A focus on safe operation and sensible repairs Familiarity with Los Altos residential and light commercial needs Service that respects your driveway, schedule, and neighbors Related services in Los Altos, CA garage door repair in Los Altos, CA emergency garage door repair in Los Altos, CA garage door installation in Los Altos, CA garage door opener in Los Altos, CA garage door maintenance in Los Altos, CA broken spring replacement in Los Altos, CA commercial garage door repair in Los Altos, CA garage door repair garage door installation garage door opener garage door maintenance emergency garage door repair commercial garage door repair Schedule garage door service in Los Altos If your door is stuck, loud, uneven, or not acting like itself, Palms Garage Doors is ready to help in Los Altos, CA and nearby communities in CA. Call +1 650 600 6656 to schedule service, or use the Contact Us page to request an appointment.

Reviewed by Elad Levi, owner · Updated November 2026Licensed contractor, CSLB #1088937 · C-61 / D-28

Reviews

What our customers say

Live Google reviews from homeowners across the Bay Area.

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Excellent1017 reviews
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Excellent640 reviews
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Excellent24 reviews
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Excellent52 reviews
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Excellent416 reviews
Posted on Google Google
Marc profile picture
Marc
19 days ago
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+3
Peter, Antonio, and Gavin were amazing! They worked so hard to make everything just perfect for us. It was enjoyable to have them and they were professional, friendly , respectful and so conscientious. They were all gentleman. They made sure to explain everything to us . I’m so happy I went with Palm , to get our garage doors . The doors are so amazing and everything works perfectly! They run smooth and quiet. I would give them the highest recommendation!
Posted on Google Google
Jessie _ Shuang Ji profile picture
Jessie _ Shuang Ji
48 days ago
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+0
Peter did an awesome job installing my garage door opener. I have 3 different companies came, and they are either not professional or giving me ridiculous price. Peter noticed our door is 8 feet right away, he gave me good solutions, did the job fast, tested and showed me everything.I am super happy with the service
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Noel Surio profile picture
Noel Surio
52 days ago
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+0
Very good customer service. Worked with us to get the garage door that we wanted and they made sure it came out the way we wanted.
Posted on Google Google
Supraja Sivaram profile picture
Supraja Sivaram
64 days ago
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+0
My garage door spring broke and my car was completely trapped inside, so I was in a real bind. I messaged Palms Garage Doors on Yelp and they responded extremely quickly. Peter arrived right on time as scheduled and got straight to work. He fixed the door efficiently and professionally, and best of all, there was zero upselling. They did a fantastic job and I wouldn't hesitate to call them again. Highly recommended!
Posted on Yelp Yelp
Supraja S. profile picture
Supraja S.
65 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
Total lifesavers. Our garage door spring snapped unexpectedly and trapped our car right when we needed to head out. I reached out to Palms Garage Doors through Yelp, and their response time was lightning-fast. Peter showed up right when promised, diagnosed the issue instantly, and had the spring replaced and the door running smoothly in no time. Honest pricing with zero annoying upselling. Excellent service from start to finish--five stars!
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Jonathan Chan profile picture
Jonathan Chan
65 days ago
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+0
Elad was fantastic. Very quick and thorough. Gave me options. Thank you! He was able to fix the broken spring in less than 30 minutes
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Mark Benton profile picture
Mark Benton
66 days ago
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+2
My garage unexpectedly came off the brackets as my wife went off to work, and Brian was absolutely awesome with great service and very professional!! You can tell he was very Very experience. He came in, accessed the situation and in 3 mins, got his tools and literally attacked the technical repair job!! Completed the job literally in minutes.!! I will be calling them back for further service and products in the future!! in addition, got same-day service within 3 hours of the call!! Excellent Absolutely, and Outstanding !!!
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Victor C. profile picture
Victor C.
66 days ago
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+0
My garage door failed to lift all of a sudden on a Saturday over the labor day weekend. Got a reference and called the Palms Services. The technician showed up on Sunday morning around noon and quickly diagnosed the broken spring torsion. We agreed to upgrade the spring to a heavy-duty, standard dual-torsion spring and also replace the 10 wheels in the rail. The total price was on the higher end (from my research) but it is a holiday weekend and an emergency service request. The technician shared some maintenance knowledge with me and got everything fixed within an hour. No complain.
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achristo70 profile picture
achristo70
67 days ago
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+1
Peter was awesome and I highly recommend. Professional, knowledgeable clean and easy to work with. Changed our broken Torsion spring, showed me the drums, rollers, hinges. He even made me a video to show me where and how to do maintenance (spray lube).
Posted on Yelp Yelp
A C. profile picture
A C.
68 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
9/4/2026 - Peter was awesome and I highly recommend. Professional, knowledgeable, clean and easy to work with. Changed our broken Torsion spring, showed me the drums, rollers, hinges. He even made me a video to show me where and how to do maintenance (spray lube).
Posted on Google Google
Ramkumar Jeevakan profile picture
Ramkumar Jeevakan
90 days ago
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+0
Palms Garage door team is very professional team and in particular service tech Zoli is very well-mannered and knowledgeable. Update 6 months after the install , had an problem, where the garage door and it’s WiFi connection. Office folks who I spoke to was very responsive and immediately sent a tech . Illia was the tech who came onsite , took the time to explain why it lost its connectivity, he was very responsive and helpful.
Posted on Google Google
Antonio Gil profile picture
Antonio Gil
95 days ago
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+1
The service and work was done real fast and excellent… thank you
Posted on Google Google
Rodrigo C profile picture
Rodrigo C
96 days ago
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+0
Had a great experience! Illia is a super nice guy, diagnosed the problem quickly and professionally, got it done even though it was past 9pm! Service was quick and effective.
Posted on Yelp Yelp
Gordon Y. profile picture
Gordon Y.
114 days ago
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+0
My garage door was making a lot of noise lately. I reached out to another company who gave me an unexpected solution, asking me to change a lot of things and wanted to charge me a lot of money with unnecessary upsell. I reached out to Palms and they responded quickly. Illia came out on a Sunday, super pleasant and knowledgeable. He explained my garage door issue and I only needed a tune up which he did. The door is now a lot quieter and operating more smoothly. I really appreciate his honesty and no upsell what so ever. I will use Palms when I need to replace my opener as they are local business and know how to treat their customers.
Posted on Yelp Yelp
Sandeep P. profile picture
Sandeep P.
132 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
i had a great experience with my technician with replacing my broken garage door.He was very knowledgeable and professional, quickly identified the broken spring and replaced it in a jiffy and just like that its brand new again. i would highly recommend them if you have some any troubles with your garage door.
Posted on Thumbtack Thumbtack
Lorraine N. profile picture
Lorraine N.
154 days ago
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+0
Our experience with Palm Garage Doors was fast and professional. The company's office returned my inquiry almost immediately. The next day their technician, Illia, arrived on schedule. He quickly diagnosed the issues with our non functioning garage door, and detailed the various options for repairs, and pricing for each. We chose the option that worked best for us, with upfront pricing and warranties. Illia was very knowledgeable, and within a couple hours, we had a "new" working garage door. We are very pleased with our experience with Palm Garage and Illia.
Posted on Yelp Yelp
Wilson C. profile picture
Wilson C.
166 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
Great job fixing a broken torsion spring and cables at my house in SF. Technician was friendly and knowledgeable and got it done quickly. Would highly recommend.
Posted on Thumbtack Thumbtack
Meher V. profile picture
Meher V.
167 days ago
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+0
5 stars for responsiveness. Thd technican arrived on time. He diagnosed the issue very quick, and was able to replace the faulty garage door opener in less than an hour. The price was reasonable too. The entire process was very smooth and professional. Overall I'm very satisfied and highly recommend them.
Posted on Yelp Yelp
Diane W. profile picture
Diane W.
169 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+1
One of the rollers on our garage door came off track recently causing issues with opening and closing. I found Palms Garage Doors on Yelp. They had excellent reviews by customers and a 4.9 star rating. We gave them a call and were told they could be here today between 12:30pm and 2:30pm. Elad was very punctual and arrived at exactly 12:30pm. He took a look at our garage door and assessed the situation. The bolts on our garage door needed to be tightened. Many had become loose over time. He increased the tension of the spring coils because our garage door off balance and he replaced all the metal rollers within the metal track. He said it would take him about 45 minutes to fix. Everything worked out great. He did exactly as he had promised and with great efficiency. He made sure to show us, before he left, what got replaced. The garage door opens and closes so much smoother and better than before. It's much quieter too. Elad, was very professional and kind. He did an amazing job fixing our garage door. My husband and I appreciated that he could fix it the same day we called. We will definitely reach out to him in the future if need be, for our garage door needs.
Posted on Yelp Yelp
Naima S. profile picture
Naima S.
170 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
Illia was wonderful! He patiently explained what was wrong with our garage door and gave us 3 options for repair and let us decide what was best for us at the time. He did a great job and we would definitely call Palms again to work with Illia!
Posted on Yelp Yelp
Mike L. profile picture
Mike L.
198 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
I contacted Palm through Yelp for an estimate on my garage door opener, and Elad arrived within an hour. Instead of trying to upsell me on a brand new unit, he gave me a reasonable quote for a repair--with the promise that if he couldn't fix it, his troubleshooting time would be completely free. Thanks to his expertise, Elad pinpointed the exact problem and had it resolved in just 20 minutes. I am incredibly happy with their service. They offer quick response times, in-depth knowledge, and refreshing honesty. It's great to find a company that actually fixes the problem rather than making up reasons to replace expensive equipment. Highly recommended!
Posted on Thumbtack Thumbtack
Tim C. profile picture
Tim C.
246 days ago
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+1
Great service. professional technician, fair price, highly recommend.
Posted on Yelp Yelp
Xinghua L. profile picture
Xinghua L.
259 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
Illia did a really great work fixing our door. He really well explained the problem and the solution. I like such transparency and I learned more about my garage. Illia calls in advance about the timing and is very patient with my questions. Great work and many thanks to him.
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Andy A. profile picture
Andy A.
306 days ago
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+0
Zoli has done a great job fixing our garage door issue. He’s very responsive and professional on diagnosing the issue, getting the right parts, and having the job done quickly. Highly recommend the company.
Posted on Thumbtack Thumbtack
Yijin Z. profile picture
Yijin Z.
397 days ago
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+0
Illia is very reliable! He called ahead to confirm the time and showed up right on schedule. He did a thorough inspection and explained everything to us with great patience (we know nothing about garage doors, apparently!). He replaced the springs and did an excellent job and everything’s working perfectly now. Such a relief!
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Ray J. profile picture
Ray J.
594 days ago
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+0
Perfect job
Posted on Thumbtack Thumbtack
Luther S. profile picture
Luther S.
701 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+0
Leo from Palm Garage Door did a great job fixing our garage door. He gave us our options and advised us what is better to spend on in the meantime. He went to the store the parts and tools he needed and finished the work within a couple of hours on a Sunday night. Highly recommended!
Posted on Thumbtack Thumbtack
Balaji M. profile picture
Balaji M.
832 days ago
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+1
They were very prompt and responsive. They installed garage door on Saturday and there was an issue about clearance because of miscommunication. But they kept me informed and fixed it on Monday. The photos show on Friday and Monday. Their service and communication through the entire process was pronominal and always kept me up to date on the progress
Posted on Thumbtack Thumbtack
Mark W. profile picture
Mark W.
834 days ago
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+0
I highly recommend Palms. Exemplary customer service & my problem was solved within 45 minutes!!! Above and beyond service.
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Sarah g. profile picture
Sarah g.
840 days ago
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+0
Professional, provided me different options and answered my questions in details; efficient, I had the consultation on Thursday and the new garage door was up and running on Saturday. I would recommend Palms Garage Doors to anyone.
Posted on Angie's List Angie's List
Homeowner profile picture
Homeowner
49 days ago
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Prompt reply and great service, technician Peter explained what needed to be replaced and why. Very happy customer!
Posted on Angie's List Angie's List
Michael L. profile picture
Michael L.
57 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
He was fast, did everything he said he was gonna do!
Posted on Angie's List Angie's List
Homeowner profile picture
Homeowner
57 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Fast job good price
Posted on Angie's List Angie's List
Gerald F. profile picture
Gerald F.
127 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Great job!
Posted on Angie's List Angie's List
Eric S. profile picture
Eric S.
140 days ago
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Both more knowledgeable and less expensive
Posted on Angie's List Angie's List
Sharon D. profile picture
Sharon D.
145 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Efficient and price was great!
Posted on Angie's List Angie's List
Don M. profile picture
Don M.
220 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
The service response was prompt and the work was well done. The technician explained the job and performed the repair as described. I would hire them again. Don
Posted on Angie's List Angie's List
Michael M. profile picture
Michael M.
227 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Work completed.
Posted on BBB BBB
Richard Y profile picture
Richard Y
256 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
I have high expectations doing things with high quality and Palms is one of the few companies that could meet my high expectations. What sets Palms apart from most other companies is that they have professional project managers who make sure the customer is happy with the job. I get slow responses (hours) from other companies about my concerns and questions before vendor selection but Palms was very quick to respond to my phone / text messages within minutes. For example, I had concerns about how my doors would look centered even though my door openings were smaller than standard size doors and risks looking off-centered. ******* was very responsive to my concerns and ensured me the installers would have ways to make the door look good. When the installers came, they at first refused to center the door because he didn't know how to do it and was continuing to install the door off-centered but when I quickly called/texted ******* mid-job, within minutes she was able to reach out to the installer's supervisor who rushed to my house, took a look at the situation and immediately came up with a smart way to make the doors centered. I was impressed with both ******* and the installer's supervisor. The doors looked great and I would absolutely recommend Palms to others.
Posted on Angie's List Angie's List
Milin S. profile picture
Milin S.
268 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Peter Edwards from Palms Garage Doors provided exceptional service. He was incredibly knowledgeable, helpful, and transparent throughout the process. I appreciated that his estimates focused strictly on what was necessary, without any upselling. The company was highly responsive—scheduling the visit and completing the work much faster than expected. The pricing was very fair; I’m hopeful the quality stands the test of time and will update this review should any issues arise.
Posted on Angie's List Angie's List
Nicholas H. profile picture
Nicholas H.
271 days ago
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Great job, quick!
Posted on BBB BBB
Nora H profile picture
Nora H
362 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
I had a great experience working with Palms Garage Doors. From the initial estimate to scheduling the repair, all representatives were helpful and kind. Our garage door repairman was Illia - he was incredibly kind, friendly, and communicative throughout the entire process. He took the time to explain what needed to be fixed, answered all my questions, and made sure everything was working perfectly before he left. The quality of his work was excellent, and I truly appreciated his professionalism. I highly recommend him to anyone needing reliable, top-notch garage door service.
Posted on BBB BBB
Kalvin J profile picture
Kalvin J
387 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Illia was fantastic! He was right on time, explained why my garage door was having issues and laid out several different paths forward for fixing it. He completed the job in a little under an hour, paired all my new remotes and answered any remaining questions I had. He was kind and didn't make me feel silly for asking questions. 1000% would recommend to anyone in the area. Thanks again *****!
Posted on BBB BBB
Trevor S profile picture
Trevor S
401 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
We had a fantastic experience with Oriel from Palms Garage Doors! He was extremely friendly, professional, and knowledgeable, and quickly diagnosed and fixed our garage door issue. The service was fast, affordable, and high quality a rare combination these days. You can tell ***** truly cares about his customers and takes pride in his work.If youre looking for garage door repair or installation in the Bay Area, I highly recommend Palms Garage Doors. Reliable, honest, and top-notch service from start to finish!
Posted on BBB BBB
Barry G profile picture
Barry G
413 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
We recently had a spring break on our garage door, and we got opinions/quotes from several recommended garage door shops. Palms not only provided lots of useful information to help inform our decision, but the price was very reasonable. Zoli was fantastic - knowledgeable, personable, and fast at getting the job done. We would definitely recommend Palms to others!
Posted on BBB BBB
Jerald E profile picture
Jerald E
472 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
*** arrived ahead of schedule and was simply great. Courteous and polite but more important efficient and thorough; immediately analyzing the work to be done and doing it. I will be asking for him by name in all future dealings with Palms.
Posted on BBB BBB
Michael T profile picture
Michael T
538 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Service was professionally completed in a timely manner. We are very satisfied with the completed door.
Posted on BBB BBB
Karen P profile picture
Karen P
552 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Very helpful. Very very happy with service and information they told me about my door and care for my door. I will refer all friends
Posted on BBB BBB
Paul L profile picture
Paul L
584 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Plus Garage Doors did a great job fixing my garage door. It was very noisy and rollers and cables needed replacement and the technician did the job skillfully and on time. He even left me with extra bolts for the door opener that the previous guys did not. Thank you for a great job.
Posted on BBB BBB
simon j profile picture
simon j
602 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
?????If you're in need of garage door service, look no further than Palms Garage Door! I had an emergency when my garage door fell off the tracks, and I reached out to *****, who was incredibly prompt in his response! ??? He provided a clear timeline and arrived exactly when he said he wouldimpressive! He assessed the situation swiftly and made several recommendations, giving us options that suited our needs. ***** went above and beyond, even after hours, to ensure everything was back on trackliterally! ???? He not only fixed the door but also upgraded us to a belt-driven opener. He took the time to walk my family through the process, showing us how to connect to the Wi-Fi and use all the new functions. Honestly, this guy knows his stuff, and his customer service is off the charts. For anyone needing garage door help, I HIGHLY recommend Palms Garage Door! ???? #GarageDoor #CustomerService #HomeImprovement #PalmsGarageDoor #FiveStars
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Questions

Frequently Asked Questions (FAQs)

Do you provide garage door service in Los Altos, CA?
Yes. Palms Garage Doors serves Los Altos and nearby areas and offers a range of services, including Garage Door Service for many common door and opener issues.
What types of garage door problems can you help with?
Palms Garage Doors can assist with issues like noisy operation, doors that won’t open or close properly, uneven movement, and general wear-related concerns as part of its Garage Door Service offerings.
Can you service both residential and small commercial garage doors in Los Altos?
Palms Garage Doors offers a range of services, including Garage Door Service, for many residential setups and select commercial-style doors depending on the system.
Do you work on garage door openers as well as the door itself?
Yes. Garage Door Service commonly includes diagnosing opener-related problems such as remotes, wall controls, sensors, and operating reliability, depending on the equipment.
What should I do if my garage door is stuck halfway?
It’s generally best to stop using the door, keep the area clear, and schedule Garage Door Service with a qualified provider like Palms Garage Doors to evaluate the cause safely.
Why is my garage door making grinding or squeaking noises?
Noises can come from hardware wear, alignment issues, or needed maintenance. Palms Garage Doors can review the door’s moving parts as part of Garage Door Service and recommend next steps.
Can you help if my garage door closes and then reverses?
This can be related to safety sensors, track alignment, or force settings. Palms Garage Doors offers Garage Door Service to troubleshoot common causes and restore normal operation.
Do you service newer smart garage door openers in Los Altos?
Many smart-enabled openers can be checked for connectivity, settings, and sensor operation. Palms Garage Doors offers a range of services, including Garage Door Service, for various opener types.
How often should I schedule routine garage door maintenance?
Many homeowners schedule periodic maintenance to help reduce unexpected issues. Palms Garage Doors can provide general Garage Door Service and maintenance guidance based on your door’s usage and condition.
What information should I have ready when I contact a garage door service company?
It helps to note the door type, approximate size, opener brand/model (if known), what the door is doing, and when the issue started. Palms Garage Doors uses these details to route the right Garage Door Service support for Los Altos customers.

Certifications

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