1303 Isengard Ct, San Jose, CA 95121Open 24/7 · Same-Day ServiceLicensed, Bonded & Insured · CSLB #1088937 · VerifyOpen 24/7 · Same-Day Service
Diamond Certified since 20214.9out of 5 on Google,960+ reviews

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Garage door service · Garage Door Service In Novato

Garage Door Service In Novato

Garage Door Service In Novato from Palms Garage Doors includes repairs maintenance and opener help with fast scheduling clear pricing and trusted local care

  • 4.9 on Google · 960+ reviews
  • Quoted in writing first
  • Licensed · CSLB #1088937
  • Open 24/7
Free · No obligation

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At a glance

Palms Garage Doors provides Garage Door Service in Novato, CA for the everyday fixes and upkeep that keep your door opening smoothly, closing safely, and sounding like a garage door instead of a haunted house.

Garage Door Service In Novato

Garage Door Service in Novato, CA

Palms Garage Doors provides Garage Door Service in Novato, CA for the everyday fixes and upkeep that keep your door opening smoothly, closing safely, and sounding like a garage door instead of a haunted house. It helps homeowners, renters, landlords, and local businesses who rely on the garage as the main way in and out across Novato in Marin County, California.

When you call Palms Garage Doors for garage door service in Novato, you can expect a straightforward visit that starts with listening to what the door is doing, checking the key moving parts, and walking you through options before any work begins. If you have ever said, It was fine yesterday, you are in good company. Learn more about our team on the About Us page.

What counts as garage door service in Novato

Most people picture a broken spring and a stuck door. That is part of it, but garage door service includes the smaller issues that turn into bigger headaches if ignored.

  • Diagnosing noisy or shaky operation
  • Replacing worn rollers, hinges, or cables
  • Adjusting track alignment and door balance
  • Servicing torsion or extension spring systems
  • Opener troubleshooting and safety sensor alignment with Garage Door Opener in Novato, CA
  • Weather seal replacement to reduce drafts and debris
  • Preventive maintenance and tune ups with Garage Door Maintenance in Novato, CA

In Novato, we often see doors that work hard. A busy household near Hamilton with bikes and storage going in and out, or a light commercial bay off Redwood Boulevard that opens all day long. Different use patterns create different wear. If you are exploring nearby coverage, see Novato, CA service areas.

Repair vs maintenance and when to call If the door is not moving correctly or you are hearing sharp bangs, grinding, or popping, that leans toward repair. If everything works but it is getting loud, slow, or uneven, maintenance may be the right starting point. For issues that clearly need a fix, start with Garage Door Repair in Novato, CA. Call for service sooner if you notice any of the following. The door reverses for no clear reason One side of the door seems lower than the other The opener strains or the door hesitates halfway The door slams shut or shoots up too fast The remote works only when you are practically in the driveway The bottom seal is torn and water or leaves blow in A quick anecdote we hear a lot around Novato. Customer says, It only sticks when I am late. We say, Garage doors have a talent for timing. What to expect during a service call We keep the process simple and practical. A quick chat about what you are seeing and hearing A visual inspection of springs, cables, rollers, track, and hardware Door balance and safety checks Opener and sensor checks if an opener is involved Clear explanation of what is causing the issue and what can be done If the door is unsafe to operate, we will tell you plainly. If it is safe but overdue for attention, we will tell you that too. The goal is for you to understand what is happening, not just watch someone turn a wrench.

Why garage doors get loud in Novato

Noise is usually friction, looseness, or misalignment. In Novato’s mix of coastal air and everyday dust, metal parts can dry out, hardware can back out over time, and rollers can wear.

  • Dry rollers or worn bearings
  • Loose hinge screws and track bolts
  • Track slightly out of alignment causing rubbing
  • Opener chain or belt tension that needs adjustment
  • A door that is out of balance and pulling on the opener

Real world scenario. You pull into the driveway near Grant Avenue, hit the button, and the door starts announcing itself to the whole street. That often points to rollers, hinges, or a door balance issue, not just an old opener.

My garage door will not open

A door that will not open can be caused by something simple or something that needs immediate attention.

  • Broken spring with Broken Spring Replacement in Novato, CA
  • Door off track or jammed by a bent track section
  • Snapped cable or cable that has come off the drum
  • Opener issue such as stripped gear, bad capacitor, or logic board problem
  • Photo eyes misaligned or blocked
  • Locked door or engaged slide lock

If you suspect a broken spring, you may notice the opener tries but cannot lift the door, or you hear a loud bang from the garage. In that case, avoid forcing it. A double car door can be heavier than it looks, and that weight is no joke.

What if the opener runs but the door does not move

That usually points to a disconnect issue or a door problem.

  • Emergency release cord is engaged
  • Trolley is reconnected properly
  • Opener gear and sprocket condition
  • Door is stuck, out of track, or binding
  • Spring system is broken or door is severely out of balance

Sometimes it is as simple as Someone tugged the red cord while grabbing storage bins. It happens. That cord is a magnet for curiosity.

Safety if a spring is broken

If a spring is broken, operating the door can be risky for the opener and the door system. The opener is not designed to lift full door weight on its own, and forcing it can lead to more damage.

  • Stop using the opener
  • Do not try to lift the door alone
  • Keep vehicles out until the door is repaired if possible
  • If you must secure the opening, ask about safe temporary options during service

Watch video on YouTube

How off track doors are handled An off track garage door is usually caused by an impact, worn rollers, loose track hardware, or a cable issue. In Novato, we see this after a bump in a tight garage or when a door starts binding and someone keeps hitting the button anyway. Checking roller condition and replacing if needed Inspecting tracks for bends and correcting alignment Verifying cable routing and drum condition Rebalancing the door and confirming smooth travel Testing safety reverse after the door is back in place If the bottom section is crooked or the cables look uneven, stop running it. That is the moment to set the remote down and call it. What a tune up includes A tune up is about reducing wear and catching problems early. It is also great for doors that work but feel rough, noisy, or inconsistent. Tightening hardware across hinges, track brackets, and opener mounts Checking door balance and spring condition Inspecting rollers, cables, drums, and bearings Aligning photo eyes and confirming force settings Lubricating the right points with the right product Testing manual release and safety reversal If your garage faces the wind or you get extra dust, like some areas closer to open space and trails, tune ups can be especially helpful for keeping movement smooth. Weather seals and drafts Yes. The bottom seal and perimeter weather stripping are small parts that make a big difference in comfort and cleanliness. If you have noticed leaves, water, or daylight along the edges, seals are worth checking. Light showing at the corners when the door is closed Rainwater creeping in during storms More spiders and debris than you signed up for The door rattles when it is windy In Novato, garages often double as workshops, laundry zones, or home gyms. Better sealing helps keep that space more usable without turning it into a climate controlled dreamland.

Doors and openers we service Palms Garage Doors works with common residential and light commercial setups seen around Novato. That includes standard sectional steel doors, insulated doors, and many carriage style designs. Single and double car garage doors Torsion spring systems and extension spring systems Belt drive, chain drive, and screw drive openers Wall button controls, remotes, and keypad entry systems Safety sensors and limit setting issues If your opener is acting up, we focus on symptoms first. Slow travel, partial opening, random reversing, or a blinking light pattern all point us toward the likely cause. Commercial garage door service in Novato Commercial situations often involve heavier doors and more cycles per day. We see this around local warehouses, auto related bays, and small business back entrances. If you need business focused help, see Commercial Garage Door Repair in Novato, CA. Track and roller wear from frequent operation Cable and drum wear under heavier loads Alignment issues from minor impacts Opener and operator troubleshooting Safety checks for consistent closing and reversing If your door is part of daily operations, downtime is a real disruption. The service approach is the same, diagnose the cause, address safety issues, and get the system operating smoothly again. Timing and what can affect results Timing depends on what we find once we inspect the system. Some adjustments and sensor alignments are quick. Spring and cable work is more involved. If parts are unusually worn, we may recommend addressing related components at the same time to restore smooth operation. What can affect timing Examples Door size and weight Single vs double doors Spring system type Torsion vs extension setups Condition and prior repairs Rust, wear, changed alignment Opener model and setup Programming and sensor checks Access Tight garages and ceiling storage Garage doors are mechanical systems with a lot of moving parts. The way the door runs after service depends on the condition of the whole system, not just the part that caused the obvious problem.

Quick troubleshooting you can do safely

Yes, a few quick checks can save time and help you describe the problem clearly.

  • Are the photo eyes blocked or bumped out of alignment
  • Are there any obvious obstructions in the track area
  • Does the wall button work but the remote does not
  • Did the door get locked manually
  • Is the opener light flashing a pattern

What not to do.

  • Do not loosen or remove spring hardware
  • Do not pull on cables or drums
  • Do not attempt to help the opener lift a heavy door
  • Do not force the door if it is crooked or binding

If you want a simple script, here it is. You say, It starts down, stops, then reverses. We say, We will check sensors, travel limits, and binding.

Do you service all parts of Novato

Yes, we provide garage door service across Novato and nearby areas, with the kind of local awareness that helps in real life. We have worked in neighborhoods near Downtown Novato, along Redwood Boulevard, and in areas closer to Hamilton Field. We also regularly see calls near shopping corridors like Vintage Oaks and along major routes that connect to Highway 101. For a broader view across CA, see Service areas.

  • The door rattles when a truck goes by
  • The keypad works, but only on the second try
  • We parked, hit the button, and the door stopped halfway
  • The garage is our main entry, so this is a big deal

Service coverage often includes these Novato area ZIP codes.

  • 94945
  • 94947
  • 94948
  • 94949

If you are near the edges of Novato or in a nearby community, describe your location and we will confirm scheduling.

Why choose Palms Garage Doors

You want a company that treats your garage like part of your home or your business, not like a quick pit stop. Palms Garage Doors focuses on practical diagnostics, clear explanations, and solid workmanship habits like checking balance and safety functions, not just swapping a part and leaving.

  • We explain what failed and why it matters
  • We look for related wear that can cause repeat issues
  • We keep the work area tidy and the door tested before we wrap up
  • We aim for a door that operates smoothly and safely

Light humor is optional, but it tends to show up when the door has been squealing dramatically for months.

What to do if your garage door is stuck closed If your car is trapped inside, take a breath. It happens at the worst time, like when you are trying to get to work or pick up kids. Check for a manual lock on the door and make sure it is not engaged Confirm the opener is getting power and the wall button works Look at the photo eyes near the floor and clear anything blocking them If the door is heavy or will not budge, stop and schedule service If you need to use the emergency release, do it only if the door is fully closed and stable. If the door is partially open and you pull the release, it can drop quickly if the system is out of balance. Related services in Novato, CA garage door repair in Novato garage door installation in Novato garage door opener service in Novato garage door maintenance in Novato broken spring replacement in Novato commercial garage door repair in Novato emergency garage door repair in Novato fixing a door that will not open in Novato opener sensor and safety checks in Novato replacing an old door in Novato spring system service in Novato tune ups for smoother operation in Novato Schedule garage door service in Novato If your door is noisy, stuck, off track, or just not acting right, Palms Garage Doors is ready to help with garage door service in Novato, CA and nearby parts of California. Call +1 650 600 6656 or use the Contact Us page to schedule service.

Reviewed by Elad Levi, owner · Updated November 2026Licensed contractor, CSLB #1088937 · C-61 / D-28

Reviews

What our customers say

Live Google reviews from homeowners across the Bay Area.

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ExcellentTrustindex star 1Trustindex star 2Trustindex star 3Trustindex star 4Trustindex star 54.92149 reviews
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4.9Google star 1Google star 2Google star 3Google star 4Google star 5
Excellent1017 reviews
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Excellent640 reviews
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5.0AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5
Excellent24 reviews
ExcellentBBB star 1BBB star 2BBB star 3BBB star 4BBB star 54.952 reviews
4.9BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5
Excellent52 reviews
ExcellentThumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 54.9416 reviews
4.9Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5
Excellent416 reviews
Posted on Google Google
Marc profile picture
Marc
19 days ago
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+3
Peter, Antonio, and Gavin were amazing! They worked so hard to make everything just perfect for us. It was enjoyable to have them and they were professional, friendly , respectful and so conscientious. They were all gentleman. They made sure to explain everything to us . I’m so happy I went with Palm , to get our garage doors . The doors are so amazing and everything works perfectly! They run smooth and quiet. I would give them the highest recommendation!
Posted on Google Google
Jessie _ Shuang Ji profile picture
Jessie _ Shuang Ji
48 days ago
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+0
Peter did an awesome job installing my garage door opener. I have 3 different companies came, and they are either not professional or giving me ridiculous price. Peter noticed our door is 8 feet right away, he gave me good solutions, did the job fast, tested and showed me everything.I am super happy with the service
Posted on Google Google
Noel Surio profile picture
Noel Surio
52 days ago
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+0
Very good customer service. Worked with us to get the garage door that we wanted and they made sure it came out the way we wanted.
Posted on Google Google
Supraja Sivaram profile picture
Supraja Sivaram
64 days ago
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+0
My garage door spring broke and my car was completely trapped inside, so I was in a real bind. I messaged Palms Garage Doors on Yelp and they responded extremely quickly. Peter arrived right on time as scheduled and got straight to work. He fixed the door efficiently and professionally, and best of all, there was zero upselling. They did a fantastic job and I wouldn't hesitate to call them again. Highly recommended!
Posted on Yelp Yelp
Supraja S. profile picture
Supraja S.
65 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
Total lifesavers. Our garage door spring snapped unexpectedly and trapped our car right when we needed to head out. I reached out to Palms Garage Doors through Yelp, and their response time was lightning-fast. Peter showed up right when promised, diagnosed the issue instantly, and had the spring replaced and the door running smoothly in no time. Honest pricing with zero annoying upselling. Excellent service from start to finish--five stars!
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Jonathan Chan profile picture
Jonathan Chan
65 days ago
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+0
Elad was fantastic. Very quick and thorough. Gave me options. Thank you! He was able to fix the broken spring in less than 30 minutes
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Mark Benton profile picture
Mark Benton
66 days ago
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+2
My garage unexpectedly came off the brackets as my wife went off to work, and Brian was absolutely awesome with great service and very professional!! You can tell he was very Very experience. He came in, accessed the situation and in 3 mins, got his tools and literally attacked the technical repair job!! Completed the job literally in minutes.!! I will be calling them back for further service and products in the future!! in addition, got same-day service within 3 hours of the call!! Excellent Absolutely, and Outstanding !!!
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Victor C. profile picture
Victor C.
66 days ago
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+0
My garage door failed to lift all of a sudden on a Saturday over the labor day weekend. Got a reference and called the Palms Services. The technician showed up on Sunday morning around noon and quickly diagnosed the broken spring torsion. We agreed to upgrade the spring to a heavy-duty, standard dual-torsion spring and also replace the 10 wheels in the rail. The total price was on the higher end (from my research) but it is a holiday weekend and an emergency service request. The technician shared some maintenance knowledge with me and got everything fixed within an hour. No complain.
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achristo70 profile picture
achristo70
67 days ago
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+1
Peter was awesome and I highly recommend. Professional, knowledgeable clean and easy to work with. Changed our broken Torsion spring, showed me the drums, rollers, hinges. He even made me a video to show me where and how to do maintenance (spray lube).
Posted on Yelp Yelp
A C. profile picture
A C.
68 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
9/4/2026 - Peter was awesome and I highly recommend. Professional, knowledgeable, clean and easy to work with. Changed our broken Torsion spring, showed me the drums, rollers, hinges. He even made me a video to show me where and how to do maintenance (spray lube).
Posted on Google Google
Ramkumar Jeevakan profile picture
Ramkumar Jeevakan
90 days ago
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+0
Palms Garage door team is very professional team and in particular service tech Zoli is very well-mannered and knowledgeable. Update 6 months after the install , had an problem, where the garage door and it’s WiFi connection. Office folks who I spoke to was very responsive and immediately sent a tech . Illia was the tech who came onsite , took the time to explain why it lost its connectivity, he was very responsive and helpful.
Posted on Google Google
Antonio Gil profile picture
Antonio Gil
95 days ago
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+1
The service and work was done real fast and excellent… thank you
Posted on Google Google
Rodrigo C profile picture
Rodrigo C
96 days ago
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+0
Had a great experience! Illia is a super nice guy, diagnosed the problem quickly and professionally, got it done even though it was past 9pm! Service was quick and effective.
Posted on Yelp Yelp
Gordon Y. profile picture
Gordon Y.
114 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
My garage door was making a lot of noise lately. I reached out to another company who gave me an unexpected solution, asking me to change a lot of things and wanted to charge me a lot of money with unnecessary upsell. I reached out to Palms and they responded quickly. Illia came out on a Sunday, super pleasant and knowledgeable. He explained my garage door issue and I only needed a tune up which he did. The door is now a lot quieter and operating more smoothly. I really appreciate his honesty and no upsell what so ever. I will use Palms when I need to replace my opener as they are local business and know how to treat their customers.
Posted on Yelp Yelp
Sandeep P. profile picture
Sandeep P.
132 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
i had a great experience with my technician with replacing my broken garage door.He was very knowledgeable and professional, quickly identified the broken spring and replaced it in a jiffy and just like that its brand new again. i would highly recommend them if you have some any troubles with your garage door.
Posted on Thumbtack Thumbtack
Lorraine N. profile picture
Lorraine N.
154 days ago
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+0
Our experience with Palm Garage Doors was fast and professional. The company's office returned my inquiry almost immediately. The next day their technician, Illia, arrived on schedule. He quickly diagnosed the issues with our non functioning garage door, and detailed the various options for repairs, and pricing for each. We chose the option that worked best for us, with upfront pricing and warranties. Illia was very knowledgeable, and within a couple hours, we had a "new" working garage door. We are very pleased with our experience with Palm Garage and Illia.
Posted on Yelp Yelp
Wilson C. profile picture
Wilson C.
166 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
Great job fixing a broken torsion spring and cables at my house in SF. Technician was friendly and knowledgeable and got it done quickly. Would highly recommend.
Posted on Thumbtack Thumbtack
Meher V. profile picture
Meher V.
167 days ago
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+0
5 stars for responsiveness. Thd technican arrived on time. He diagnosed the issue very quick, and was able to replace the faulty garage door opener in less than an hour. The price was reasonable too. The entire process was very smooth and professional. Overall I'm very satisfied and highly recommend them.
Posted on Yelp Yelp
Diane W. profile picture
Diane W.
169 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+1
One of the rollers on our garage door came off track recently causing issues with opening and closing. I found Palms Garage Doors on Yelp. They had excellent reviews by customers and a 4.9 star rating. We gave them a call and were told they could be here today between 12:30pm and 2:30pm. Elad was very punctual and arrived at exactly 12:30pm. He took a look at our garage door and assessed the situation. The bolts on our garage door needed to be tightened. Many had become loose over time. He increased the tension of the spring coils because our garage door off balance and he replaced all the metal rollers within the metal track. He said it would take him about 45 minutes to fix. Everything worked out great. He did exactly as he had promised and with great efficiency. He made sure to show us, before he left, what got replaced. The garage door opens and closes so much smoother and better than before. It's much quieter too. Elad, was very professional and kind. He did an amazing job fixing our garage door. My husband and I appreciated that he could fix it the same day we called. We will definitely reach out to him in the future if need be, for our garage door needs.
Posted on Yelp Yelp
Naima S. profile picture
Naima S.
170 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
Illia was wonderful! He patiently explained what was wrong with our garage door and gave us 3 options for repair and let us decide what was best for us at the time. He did a great job and we would definitely call Palms again to work with Illia!
Posted on Yelp Yelp
Mike L. profile picture
Mike L.
198 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
I contacted Palm through Yelp for an estimate on my garage door opener, and Elad arrived within an hour. Instead of trying to upsell me on a brand new unit, he gave me a reasonable quote for a repair--with the promise that if he couldn't fix it, his troubleshooting time would be completely free. Thanks to his expertise, Elad pinpointed the exact problem and had it resolved in just 20 minutes. I am incredibly happy with their service. They offer quick response times, in-depth knowledge, and refreshing honesty. It's great to find a company that actually fixes the problem rather than making up reasons to replace expensive equipment. Highly recommended!
Posted on Thumbtack Thumbtack
Tim C. profile picture
Tim C.
246 days ago
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+1
Great service. professional technician, fair price, highly recommend.
Posted on Yelp Yelp
Xinghua L. profile picture
Xinghua L.
259 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
Illia did a really great work fixing our door. He really well explained the problem and the solution. I like such transparency and I learned more about my garage. Illia calls in advance about the timing and is very patient with my questions. Great work and many thanks to him.
Posted on Thumbtack Thumbtack
Andy A. profile picture
Andy A.
306 days ago
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+0
Zoli has done a great job fixing our garage door issue. He’s very responsive and professional on diagnosing the issue, getting the right parts, and having the job done quickly. Highly recommend the company.
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Yijin Z. profile picture
Yijin Z.
397 days ago
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+0
Illia is very reliable! He called ahead to confirm the time and showed up right on schedule. He did a thorough inspection and explained everything to us with great patience (we know nothing about garage doors, apparently!). He replaced the springs and did an excellent job and everything’s working perfectly now. Such a relief!
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Ray J. profile picture
Ray J.
594 days ago
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+0
Perfect job
Posted on Thumbtack Thumbtack
Luther S. profile picture
Luther S.
701 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+0
Leo from Palm Garage Door did a great job fixing our garage door. He gave us our options and advised us what is better to spend on in the meantime. He went to the store the parts and tools he needed and finished the work within a couple of hours on a Sunday night. Highly recommended!
Posted on Thumbtack Thumbtack
Balaji M. profile picture
Balaji M.
832 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+1
They were very prompt and responsive. They installed garage door on Saturday and there was an issue about clearance because of miscommunication. But they kept me informed and fixed it on Monday. The photos show on Friday and Monday. Their service and communication through the entire process was pronominal and always kept me up to date on the progress
Posted on Thumbtack Thumbtack
Mark W. profile picture
Mark W.
834 days ago
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+0
I highly recommend Palms. Exemplary customer service & my problem was solved within 45 minutes!!! Above and beyond service.
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Sarah g. profile picture
Sarah g.
840 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+0
Professional, provided me different options and answered my questions in details; efficient, I had the consultation on Thursday and the new garage door was up and running on Saturday. I would recommend Palms Garage Doors to anyone.
Posted on Angie's List Angie's List
Homeowner profile picture
Homeowner
49 days ago
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Prompt reply and great service, technician Peter explained what needed to be replaced and why. Very happy customer!
Posted on Angie's List Angie's List
Michael L. profile picture
Michael L.
57 days ago
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He was fast, did everything he said he was gonna do!
Posted on Angie's List Angie's List
Homeowner profile picture
Homeowner
57 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Fast job good price
Posted on Angie's List Angie's List
Gerald F. profile picture
Gerald F.
127 days ago
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Great job!
Posted on Angie's List Angie's List
Eric S. profile picture
Eric S.
140 days ago
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Both more knowledgeable and less expensive
Posted on Angie's List Angie's List
Sharon D. profile picture
Sharon D.
145 days ago
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Efficient and price was great!
Posted on Angie's List Angie's List
Don M. profile picture
Don M.
220 days ago
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The service response was prompt and the work was well done. The technician explained the job and performed the repair as described. I would hire them again. Don
Posted on Angie's List Angie's List
Michael M. profile picture
Michael M.
227 days ago
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Work completed.
Posted on BBB BBB
Richard Y profile picture
Richard Y
256 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
I have high expectations doing things with high quality and Palms is one of the few companies that could meet my high expectations. What sets Palms apart from most other companies is that they have professional project managers who make sure the customer is happy with the job. I get slow responses (hours) from other companies about my concerns and questions before vendor selection but Palms was very quick to respond to my phone / text messages within minutes. For example, I had concerns about how my doors would look centered even though my door openings were smaller than standard size doors and risks looking off-centered. ******* was very responsive to my concerns and ensured me the installers would have ways to make the door look good. When the installers came, they at first refused to center the door because he didn't know how to do it and was continuing to install the door off-centered but when I quickly called/texted ******* mid-job, within minutes she was able to reach out to the installer's supervisor who rushed to my house, took a look at the situation and immediately came up with a smart way to make the doors centered. I was impressed with both ******* and the installer's supervisor. The doors looked great and I would absolutely recommend Palms to others.
Posted on Angie's List Angie's List
Milin S. profile picture
Milin S.
268 days ago
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Peter Edwards from Palms Garage Doors provided exceptional service. He was incredibly knowledgeable, helpful, and transparent throughout the process. I appreciated that his estimates focused strictly on what was necessary, without any upselling. The company was highly responsive—scheduling the visit and completing the work much faster than expected. The pricing was very fair; I’m hopeful the quality stands the test of time and will update this review should any issues arise.
Posted on Angie's List Angie's List
Nicholas H. profile picture
Nicholas H.
271 days ago
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Great job, quick!
Posted on BBB BBB
Nora H profile picture
Nora H
362 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
I had a great experience working with Palms Garage Doors. From the initial estimate to scheduling the repair, all representatives were helpful and kind. Our garage door repairman was Illia - he was incredibly kind, friendly, and communicative throughout the entire process. He took the time to explain what needed to be fixed, answered all my questions, and made sure everything was working perfectly before he left. The quality of his work was excellent, and I truly appreciated his professionalism. I highly recommend him to anyone needing reliable, top-notch garage door service.
Posted on BBB BBB
Kalvin J profile picture
Kalvin J
387 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Illia was fantastic! He was right on time, explained why my garage door was having issues and laid out several different paths forward for fixing it. He completed the job in a little under an hour, paired all my new remotes and answered any remaining questions I had. He was kind and didn't make me feel silly for asking questions. 1000% would recommend to anyone in the area. Thanks again *****!
Posted on BBB BBB
Trevor S profile picture
Trevor S
401 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
We had a fantastic experience with Oriel from Palms Garage Doors! He was extremely friendly, professional, and knowledgeable, and quickly diagnosed and fixed our garage door issue. The service was fast, affordable, and high quality a rare combination these days. You can tell ***** truly cares about his customers and takes pride in his work.If youre looking for garage door repair or installation in the Bay Area, I highly recommend Palms Garage Doors. Reliable, honest, and top-notch service from start to finish!
Posted on BBB BBB
Barry G profile picture
Barry G
413 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
We recently had a spring break on our garage door, and we got opinions/quotes from several recommended garage door shops. Palms not only provided lots of useful information to help inform our decision, but the price was very reasonable. Zoli was fantastic - knowledgeable, personable, and fast at getting the job done. We would definitely recommend Palms to others!
Posted on BBB BBB
Jerald E profile picture
Jerald E
472 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
*** arrived ahead of schedule and was simply great. Courteous and polite but more important efficient and thorough; immediately analyzing the work to be done and doing it. I will be asking for him by name in all future dealings with Palms.
Posted on BBB BBB
Michael T profile picture
Michael T
538 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Service was professionally completed in a timely manner. We are very satisfied with the completed door.
Posted on BBB BBB
Karen P profile picture
Karen P
552 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Very helpful. Very very happy with service and information they told me about my door and care for my door. I will refer all friends
Posted on BBB BBB
Paul L profile picture
Paul L
584 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Plus Garage Doors did a great job fixing my garage door. It was very noisy and rollers and cables needed replacement and the technician did the job skillfully and on time. He even left me with extra bolts for the door opener that the previous guys did not. Thank you for a great job.
Posted on BBB BBB
simon j profile picture
simon j
602 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
?????If you're in need of garage door service, look no further than Palms Garage Door! I had an emergency when my garage door fell off the tracks, and I reached out to *****, who was incredibly prompt in his response! ??? He provided a clear timeline and arrived exactly when he said he wouldimpressive! He assessed the situation swiftly and made several recommendations, giving us options that suited our needs. ***** went above and beyond, even after hours, to ensure everything was back on trackliterally! ???? He not only fixed the door but also upgraded us to a belt-driven opener. He took the time to walk my family through the process, showing us how to connect to the Wi-Fi and use all the new functions. Honestly, this guy knows his stuff, and his customer service is off the charts. For anyone needing garage door help, I HIGHLY recommend Palms Garage Door! ???? #GarageDoor #CustomerService #HomeImprovement #PalmsGarageDoor #FiveStars
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Questions

Frequently Asked Questions (FAQs)

Do you provide garage door service in Novato, CA?
Yes. Palms Garage Doors offers garage door service in Novato and nearby areas, including maintenance, repairs, and replacements depending on your needs.
What are common signs my garage door needs service?
Noisy operation, slow movement, uneven closing, shaking, or a door that won’t open or close consistently are common signs. Palms Garage Doors can help assess and service these issues.
Can you service both residential and small commercial garage doors in Novato?
Palms Garage Doors offers a range of services that can support many residential and select commercial garage door setups, depending on the door type and usage.
Do you service garage door openers as well as the door itself?
Yes. Garage door service often includes diagnosing opener-related issues like remote problems, sensor concerns, or intermittent operation. Palms Garage Doors can service many opener and door components.
What should I check before scheduling garage door service?
You can check if the opener has power, the remote battery works, and the photo-eye sensors are clean and aligned. If the issue persists, Palms Garage Doors can help with professional service.
Is it safe to use my garage door if a spring or cable looks damaged?
It’s generally safer to avoid using the door and limit operation if you suspect spring or cable damage. Palms Garage Doors offers garage door service to address these components.
Can you help with a garage door that’s stuck halfway or won’t close?
Yes. This can be caused by sensor issues, track obstructions, spring problems, or opener settings. Palms Garage Doors can diagnose and service the cause.
How often should garage doors be serviced in Novato’s climate?
Many homeowners schedule periodic maintenance to help reduce wear and catch issues early. Palms Garage Doors can recommend a general service approach based on door type and usage.
Do you service different garage door types like sectional, roll-up, or tilt-up doors?
Palms Garage Doors works with a range of common garage door styles and can provide service based on the door’s design and condition.
What information should I have ready when I contact a garage door service company in Novato?
It helps to note the door type, approximate size, any unusual noises, when the issue started, and whether the opener is responding. Palms Garage Doors can use these details to guide the next steps.

Certifications

Our Awards & Certifications

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Call now or book online. A licensed technician will look at the door and quote in writing first.