1303 Isengard Ct, San Jose, CA 95121Open 24/7 · Same-Day ServiceLicensed, Bonded & Insured · CSLB #1088937 · VerifyOpen 24/7 · Same-Day Service
Diamond Certified since 20214.9out of 5 on Google,960+ reviews

What To Expect During Professional Garage Door Installation

  • 4.9 on Google · 960+ reviews
  • Quoted in writing first
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LiftMaster opener mounted on the ceiling above a closed white garage door with window panels
Reviewed by Elad Levi, ownerLicensed qualifier · CSLB #1088937

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A professional garage door installation visit feels a bit like a pit stop in racing: the crew shows up, checks the scene, removes the old door, installs tracks and springs, hooks up the opener, tests every safety feature, cleans up, then drives away. You just get a smooth, quiet new door that works like it should and keeps your garage safe and easy to use.

Garage door track and vertical rail beside a white door with arched windows and shelving

Why trust pros with your new garage door

Replacing a garage door is not like swapping a light bulb. You are dealing with heavy panels, sharp metal edges, and springs that are wound tight enough to lift a car door over your head. One wrong move, and things can go sideways fast.

Professional garage door installation teams do this work every day. They know the common surprises in older homes around San Jose, from tight driveways near Willow Glen to tall garages near Evergreen. They bring the right tools, hardware, and safety gear, and they follow a step by step process so nothing gets missed.

You get three big wins:

  • A door that fits the opening and seals right
  • A system that lines up, rolls smooth, and runs quiet
  • Safety parts set up so your kids, pets, cars, and bikes stay protected

Let us walk through what happens on install day so you feel ready when the truck pulls up.


Step 1: Arrival and walk-through

The crew will knock, say hello, and do a quick walk-through with you before they touch anything.

What usually happens:

1. Parking and tool setup

They park where they have room to work, often at the end of your driveway or in front of the garage. Then they bring in tools, ladders, and parts, and pick a safe spot to stack the new door sections.

2. Walk-through and questions

They look at:

  • The current door, tracks, and opener
  • The opener power outlet and wall button
  • Headroom above the door
  • Side room near the tracks
  • Clearance over your cars or storage racks

This is the time to say things like:

  • “Can you try to make it as quiet as possible?”
  • “We park close to the door, can you show me the safety features?”
  • “Kids sometimes hit the wall button, what should we watch for?”

3. Confirm the plan

They confirm:

  • Door style, color, and size
  • Insulation type
  • Window spots if your door has windows
  • Hardware finish
  • Opener model and control options

Once you both agree, the real work starts.


Step 2: Removing the old garage door safely

This part is like taking apart a loaded spring toy. You do not just yank on it. There is an order.

Typical steps:

1. Disconnect the opener

  • Unplug the opener
  • Unhook the arm that connects the opener to the door

This keeps the opener from trying to move while they work.

2. Secure the door

They may clamp the tracks or use locking pliers to keep the door from dropping during spring work.

3. Release tension from torsion springs

For torsion springs, that long bar over the door, they:

  • Use wind bars that fit the winding cones
  • Loosen set screws slowly
  • Unwind the spring in steps, quarter turn by quarter turn

This part is risky for anyone without training. Spring tension gone wrong can cause serious injury.

4. Take down cables and hardware

Once springs are bare, they remove:

  • Lift cables
  • Drums
  • Center bearing plates
  • End bearing brackets

5. Remove door sections

They:

  • Take out hinge and roller brackets
  • Lower each panel safely
  • Stack or move sections out of the work area

By the end, your opening is empty, except for old tracks and maybe the opener rail.


Step 3: Removing old tracks and checking the framing

New doors like straight, square openings. Older garages around San Jose, especially near Alum Rock or older parts of Cambrian, can be a bit crooked.

The crew:

1. Removes old tracks and brackets

They unbolt:

  • Vertical tracks on both sides
  • Horizontal tracks overhead
  • Wall brackets and angle supports

2. Looks for damage or rot

They check:

  • The wood jambs on both sides
  • The header above the door
  • Concrete at the floor line

Any rot, big cracks, or chunks of missing concrete can affect how well the door seals. They will point out anything that might cause a gap or uneven seal.

3. Checks for level and plumb

With the opening bare, they:

  • Use a level on both side jambs
  • Check if the header bows or sags
  • Spot any twist in the opening

If something is very off, they discuss next steps with you. Often they can adjust track spots and hinges to make the door run true, even when the opening is a little tired.


Step 4: Setting new tracks and brackets

Think of tracks like railroad rails. If the rails are crooked, the train is not happy. Same idea with your garage door.

The crew installs:

1. New vertical tracks

They:

  • Place the tracks loosely at the sides
  • Line them up with the edge of the opening
  • Fasten brackets to framing with lag screws

2. Horizontal tracks

They:

  • Attach curved sections to vertical tracks
  • Connect straight overhead tracks
  • Support them from the ceiling with angle iron

Here they check:

  • Slope so the door rolls fully open
  • Clearance for lights, pipes, and openers

3. Back hang supports

For overhead support, they:

  • Hang tracks from the ceiling joists
  • Use angle iron and lag screws
  • Make sure both sides match in height and angle

This step sets the path for your door. If they spend extra minutes here tuning it, that is a good sign.


Step 5: Placing and joining the new door sections

Now the fun part. Your new door finally appears.

The usual order:

1. Bottom section first

This panel does a lot of work. They:

  • Set it in the opening on shims
  • Check that it is level across the floor
  • Attach bottom brackets for cables
  • Install the bottom weather seal

2. Add rollers and hinges

They:

  • Put rollers in the side brackets
  • Clip rollers into the tracks
  • Use hinges to link panels together

3. Stack the rest of the sections

For each panel they:

  • Lift it into place
  • Line it up with the one below
  • Bolt or screw hinges
  • Add center brackets where springs may connect

4. Install window section if you picked windows

They often:

  • Set the window section near the top
  • Seal around windows if needed
  • Check that glass is tight and straight

When all panels are stacked, you can already see your new door, but it will not move freely yet.


Step 6: Spring system setup and balancing

Springs do the heavy lifting. The opener is more like the “brain and arm” that guides the process. The spring system is the “muscle.”

There are two main types:

  • Torsion springs above the door
  • Extension springs along the sides (more common in older homes)

Most new installs around San Jose use torsion springs, as they tend to run smoother and last longer when set up right.

Torsion spring install steps

1. Install torsion tube and drums

They:

  • Slide the steel tube above the door
  • Mount end bearing plates and center bearing
  • Attach drums at the ends for cables

2. Attach cables

Cables hook to:

  • Bottom brackets at the base of the door
  • Wrap up around the drums

3. Mount springs

They:

  • Place the springs on the tube
  • Set the stationary cones near center
  • Secure center bracket to framing

4. Wind the springs

Using winding bars, they:

  • Turn springs a set number of turns based on door weight and height
  • Tighten set screws on winding cones
  • Check cable tension and drum spots

5. Test balance

They:

  • Lift the door by hand about halfway
  • Let go carefully
  • Adjust spring tension so the door stays in place

A balanced door is key. If the door slams shut or shoots up, the spring tension is off. A well balanced door feels light when you lift it by hand.


Step 7: Garage door opener connection and setup

If you already have a working opener, the crew may re-use it if it fits the new door and is in good shape. Many homeowners around San Jose choose a new opener during a new door install to get quieter, smoother operation.

Common opener types:

  • Chain drive, strong and simple
  • Belt drive, quieter, nice for garages under bedrooms
  • Wall mount, often used when overhead space is tight

Opener rail and head install

The crew:

1. Mounts the opener head

They pick a spot near the garage door center line and:

  • Hang the opener from the ceiling with angle iron
  • Make sure it sits level and solid

2. Connects the rail

They:

  • Attach the rail from opener to header above door
  • Install the trolley that rides on the rail
  • Hook the opener arm to the door bracket

3. Runs wiring

They:

  • Wire the wall button
  • Install and wire safety sensors near floor level at both sides of the door
  • Connect the power cord to an outlet

4. Programs travel limits and force

They set:

  • How far the door should open and close
  • How much force the opener can apply before it stops and reverses

Modern openers also need:

  • Remote controls paired
  • Keypad codes set
  • Wi-fi setup if the opener supports smartphone control

Step 8: Safety checks and fine tuning

Now comes the part where they try to break things, gently, so problems show up in their hands and not in yours.

Common checks:

1. Photo eye sensors

They:

  • Close the door, then wave a foot or board through the sensor beam
  • The door should reverse right away

2. Contact reversal test

They:

  • Put a 2×4 or similar test block on the floor
  • Close the door
  • The door should touch, sense resistance, then reverse

3. Manual lift test

They:

  • Pull the emergency release cord
  • Lift the door by hand
  • Check that it feels steady and balanced

4. Track and hardware inspection

They:

  • Listen for scraping, grinding, or banging
  • Tighten any loose nuts or bolts
  • Check that rollers stay in the tracks smoothly

5. Seal and weather strip check

They:

  • Look along both sides and top for light leaks
  • Check if the bottom seal touches the floor evenly

In San Jose, small gaps invite dust, leaves, and in rainy winters, water. A tight seal keeps the garage cleaner and more comfortable.


How San Jose weather affects your new garage door

San Jose has hot summers, cool nights, and some wet winter storms. Your garage door feels all of that.

Here is what we usually see in San Jose, CA:

  • Summer heat on metal doors near south-facing driveways along Meridian Avenue can make panels expand a little. Proper track spacing helps the door roll even when hot.
  • Cool nights and morning fog can bring light rust to cheap hardware. Quality rollers, hinges, and springs help avoid early wear.
  • Winter rain can creep under old or cracked bottom seals, especially on slightly sloped driveways in areas like Berryessa. A fresh, thick bottom seal makes a big difference.

Good installers think about this during setup. They make sure:

  • Tracks have a small gap from the jamb so the door is not too tight in hot weather
  • Hardware and springs are rated for local use
  • Weather seals sit snug to the floor and sides

Quick troubleshooting guide after installation

If something feels off in the first weeks, run through this simple list.

  • Door does not move, opener light on
    • If wall button does nothing, then check that the opener is plugged in and the breaker is on.
  • Door will not close, opener light flashes
    • If the door starts to close then pops back open, then check that photo eye sensors are lined up and nothing blocks them.
  • Door makes scraping or grinding noises
    • If you hear scraping on metal, then look at the tracks for bends or debris, and call the installer if it keeps up.
  • Remote works from inside garage but not from driveway
    • If range is short, then replace the battery in the remote and check for metal objects near the opener that can block the signal.
  • Door feels heavy in manual mode
    • If it is hard to lift with the opener released, then the springs may need adjustment by a pro, do not adjust springs yourself.
  • Door closes, then opens again by itself
    • If it shuts then reopens a bit, then travel limits might need a small tweak by the installer.

When in doubt, call the crew that installed it. Small adjustments are common in the first month, especially after the door has cycled a few dozen times.


Common beliefs about garage door installation, and the truth

“I can install it myself with a buddy and YouTube.” DIY might seem tempting, but garage doors weigh a lot and springs hold a ton of energy. Pros bring skill and safety gear. A mistake can cost more than a service call.

“New doors always sound loud.” Wrong. New doors with modern rollers and a well set opener can be very quiet. Many San Jose homeowners are shocked when they hear how soft a tuned belt-drive opener sounds.

“If the opener works, springs must be fine.” Not always. An opener can drag a poorly balanced door for a while, but that strain can burn out the motor or damage gears.

“Sensors are just an extra add-on.” Sensors are required safety parts. They save kids, pets, bumpers, and bikes from getting hit. Skipping or bypassing them is asking for trouble.


Simple care schedule for your new garage door

A little care goes a long way. Think of it like oil changes for your car.

Weekly

  • Do a quick look and listen
    • Watch the door open and close once
    • Listen for new noises, squeaks, grinding, or banging

Monthly

  • Test safety features
    • Block the photo eye beam, make sure the door will not close
    • Close the door on a sturdy test block so it reverses
  • Check rollers and hardware
    • Look for flat spots on rollers
    • Check if any bolts or brackets look loose

Every 6 months

  • Light cleaning and lube
    • Wipe tracks with a dry cloth
    • Use garage door lube (never thick grease) on:
      • Hinges
      • Rollers (except plastic with sealed bearings)
      • Springs
  • Inspect weather seals
    • Look for cracks or gaps on:
      • Bottom seal
      • Side and top seals

Yearly

  • Pro tune-up
    • Have a tech:
      • Check and adjust spring tension
      • Inspect cables for frays
      • Test opener force and limits
      • Spot early wear before it turns into a big problem

In a climate like San Jose, this care keeps the system smooth and quiet for many years.


What a good crew will explain before they leave

Before pulling out of your driveway, solid garage door installers in San Jose will:

  • Show you how to use the wall button, remotes, and keypad
  • Show you how to pull the red emergency release cord and move the door by hand
  • Remind you not to let kids play with remotes or hang on the door
  • Point out any parts you should keep an eye on, like older framing or tight driveways
  • Share basic care tips and when to call for service

Do not be shy. If you do not understand something, ask them to show it again. A two minute demo can save you a weekend headache later.


FAQs

1. How long does professional garage door installation take? Most standard garage door installs take around half a day, often between 3 and 6 hours, depending on door size, opener setup, and the condition of the framing.

2. Do I need to move my car and stuff out of the garage? Yes, move cars and any large items near the door. The crew needs clear space inside and outside the opening so they can work safely and reach tracks and hardware.

3. Can I keep my old opener with a new door? Sometimes. If the opener is newer, has working safety sensors, and has enough power for the new door, it may stay. Many homeowners upgrade to match the new system and get quieter, smoother operation.

4. Is it safe to adjust springs myself after the install? No. Garage door springs store a lot of energy. Adjusting or winding springs without training can be very dangerous. Call a professional if the door feels heavy or out of balance.

5. What if my garage opening is not square or my driveway is sloped? Experienced installers deal with this all the time, especially in older San Jose homes. They can often adjust tracks, seals, and hardware so the door still runs smoothly and seals as well as the framing allows.

6. How often should I have my new garage door serviced? A quick yearly check and tune is a good idea, plus light homeowner care during the year. Busy homes that open and close the door many times a day may benefit from more frequent checks.

7. Will a new insulated door help with heat in my garage? Yes, an insulated door can cut the heat on hot San Jose afternoons and keep the garage less chilly on cool nights, especially if the walls and ceiling have some insulation too.

8. What if my door is noisy right after installation? New doors should not be very noisy. Some sound is normal, but grinding, banging, or heavy rubbing is not. Call the installer so they can adjust tracks, rollers, or the opener.


If you live in San Jose or nearby and want professional garage door installation that is safe, clean, and built to handle local weather, Palms Garage Doors is ready to help. Our crew installs new garage doors, replaces old systems, sets up openers, and tunes everything so it runs smooth, quiet, and safe. Call Palms Garage Doors today at 650-600-6656 or visit https://palmsgaragedoors.com/ to schedule service or learn more about how a fresh garage door can make your home easier to use and more secure.

Garage door not working right now?

Call Palms Garage Doors. We are open 24/7.

About the author: the Palms Garage Doors team

Palms Garage Doors is a licensed garage door company at 1303 Isengard Ct, San Jose, CA 95121, serving the Bay Area. Open 24/7.

Reviewed by Elad Levi, owner. Licensed qualifier · CSLB #1088937 · C-61 / D-28. Verify the license with the CSLB.

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Marc profile picture
Marc
19 days ago
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+3
Peter, Antonio, and Gavin were amazing! They worked so hard to make everything just perfect for us. It was enjoyable to have them and they were professional, friendly , respectful and so conscientious. They were all gentleman. They made sure to explain everything to us . I’m so happy I went with Palm , to get our garage doors . The doors are so amazing and everything works perfectly! They run smooth and quiet. I would give them the highest recommendation!
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Jessie _ Shuang Ji profile picture
Jessie _ Shuang Ji
48 days ago
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+0
Peter did an awesome job installing my garage door opener. I have 3 different companies came, and they are either not professional or giving me ridiculous price. Peter noticed our door is 8 feet right away, he gave me good solutions, did the job fast, tested and showed me everything.I am super happy with the service
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Noel Surio
52 days ago
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+0
Very good customer service. Worked with us to get the garage door that we wanted and they made sure it came out the way we wanted.
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Supraja Sivaram profile picture
Supraja Sivaram
64 days ago
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+0
My garage door spring broke and my car was completely trapped inside, so I was in a real bind. I messaged Palms Garage Doors on Yelp and they responded extremely quickly. Peter arrived right on time as scheduled and got straight to work. He fixed the door efficiently and professionally, and best of all, there was zero upselling. They did a fantastic job and I wouldn't hesitate to call them again. Highly recommended!
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Supraja S. profile picture
Supraja S.
65 days ago
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+0
Total lifesavers. Our garage door spring snapped unexpectedly and trapped our car right when we needed to head out. I reached out to Palms Garage Doors through Yelp, and their response time was lightning-fast. Peter showed up right when promised, diagnosed the issue instantly, and had the spring replaced and the door running smoothly in no time. Honest pricing with zero annoying upselling. Excellent service from start to finish--five stars!
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Jonathan Chan profile picture
Jonathan Chan
65 days ago
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+0
Elad was fantastic. Very quick and thorough. Gave me options. Thank you! He was able to fix the broken spring in less than 30 minutes
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Mark Benton
66 days ago
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+2
My garage unexpectedly came off the brackets as my wife went off to work, and Brian was absolutely awesome with great service and very professional!! You can tell he was very Very experience. He came in, accessed the situation and in 3 mins, got his tools and literally attacked the technical repair job!! Completed the job literally in minutes.!! I will be calling them back for further service and products in the future!! in addition, got same-day service within 3 hours of the call!! Excellent Absolutely, and Outstanding !!!
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Victor C. profile picture
Victor C.
66 days ago
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My garage door failed to lift all of a sudden on a Saturday over the labor day weekend. Got a reference and called the Palms Services. The technician showed up on Sunday morning around noon and quickly diagnosed the broken spring torsion. We agreed to upgrade the spring to a heavy-duty, standard dual-torsion spring and also replace the 10 wheels in the rail. The total price was on the higher end (from my research) but it is a holiday weekend and an emergency service request. The technician shared some maintenance knowledge with me and got everything fixed within an hour. No complain.
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achristo70
67 days ago
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+1
Peter was awesome and I highly recommend. Professional, knowledgeable clean and easy to work with. Changed our broken Torsion spring, showed me the drums, rollers, hinges. He even made me a video to show me where and how to do maintenance (spray lube).
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A C.
68 days ago
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9/4/2026 - Peter was awesome and I highly recommend. Professional, knowledgeable, clean and easy to work with. Changed our broken Torsion spring, showed me the drums, rollers, hinges. He even made me a video to show me where and how to do maintenance (spray lube).
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Ramkumar Jeevakan
90 days ago
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+0
Palms Garage door team is very professional team and in particular service tech Zoli is very well-mannered and knowledgeable. Update 6 months after the install , had an problem, where the garage door and it’s WiFi connection. Office folks who I spoke to was very responsive and immediately sent a tech . Illia was the tech who came onsite , took the time to explain why it lost its connectivity, he was very responsive and helpful.
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Antonio Gil profile picture
Antonio Gil
95 days ago
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+1
The service and work was done real fast and excellent… thank you
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Rodrigo C profile picture
Rodrigo C
96 days ago
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+0
Had a great experience! Illia is a super nice guy, diagnosed the problem quickly and professionally, got it done even though it was past 9pm! Service was quick and effective.
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Gordon Y.
114 days ago
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+0
My garage door was making a lot of noise lately. I reached out to another company who gave me an unexpected solution, asking me to change a lot of things and wanted to charge me a lot of money with unnecessary upsell. I reached out to Palms and they responded quickly. Illia came out on a Sunday, super pleasant and knowledgeable. He explained my garage door issue and I only needed a tune up which he did. The door is now a lot quieter and operating more smoothly. I really appreciate his honesty and no upsell what so ever. I will use Palms when I need to replace my opener as they are local business and know how to treat their customers.
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Sandeep P. profile picture
Sandeep P.
132 days ago
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+0
i had a great experience with my technician with replacing my broken garage door.He was very knowledgeable and professional, quickly identified the broken spring and replaced it in a jiffy and just like that its brand new again. i would highly recommend them if you have some any troubles with your garage door.
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Lorraine N. profile picture
Lorraine N.
154 days ago
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+0
Our experience with Palm Garage Doors was fast and professional. The company's office returned my inquiry almost immediately. The next day their technician, Illia, arrived on schedule. He quickly diagnosed the issues with our non functioning garage door, and detailed the various options for repairs, and pricing for each. We chose the option that worked best for us, with upfront pricing and warranties. Illia was very knowledgeable, and within a couple hours, we had a "new" working garage door. We are very pleased with our experience with Palm Garage and Illia.
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Wilson C. profile picture
Wilson C.
166 days ago
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+0
Great job fixing a broken torsion spring and cables at my house in SF. Technician was friendly and knowledgeable and got it done quickly. Would highly recommend.
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Meher V. profile picture
Meher V.
167 days ago
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5 stars for responsiveness. Thd technican arrived on time. He diagnosed the issue very quick, and was able to replace the faulty garage door opener in less than an hour. The price was reasonable too. The entire process was very smooth and professional. Overall I'm very satisfied and highly recommend them.
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Diane W. profile picture
Diane W.
169 days ago
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+1
One of the rollers on our garage door came off track recently causing issues with opening and closing. I found Palms Garage Doors on Yelp. They had excellent reviews by customers and a 4.9 star rating. We gave them a call and were told they could be here today between 12:30pm and 2:30pm. Elad was very punctual and arrived at exactly 12:30pm. He took a look at our garage door and assessed the situation. The bolts on our garage door needed to be tightened. Many had become loose over time. He increased the tension of the spring coils because our garage door off balance and he replaced all the metal rollers within the metal track. He said it would take him about 45 minutes to fix. Everything worked out great. He did exactly as he had promised and with great efficiency. He made sure to show us, before he left, what got replaced. The garage door opens and closes so much smoother and better than before. It's much quieter too. Elad, was very professional and kind. He did an amazing job fixing our garage door. My husband and I appreciated that he could fix it the same day we called. We will definitely reach out to him in the future if need be, for our garage door needs.
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Naima S. profile picture
Naima S.
170 days ago
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+0
Illia was wonderful! He patiently explained what was wrong with our garage door and gave us 3 options for repair and let us decide what was best for us at the time. He did a great job and we would definitely call Palms again to work with Illia!
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Mike L. profile picture
Mike L.
198 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
I contacted Palm through Yelp for an estimate on my garage door opener, and Elad arrived within an hour. Instead of trying to upsell me on a brand new unit, he gave me a reasonable quote for a repair--with the promise that if he couldn't fix it, his troubleshooting time would be completely free. Thanks to his expertise, Elad pinpointed the exact problem and had it resolved in just 20 minutes. I am incredibly happy with their service. They offer quick response times, in-depth knowledge, and refreshing honesty. It's great to find a company that actually fixes the problem rather than making up reasons to replace expensive equipment. Highly recommended!
Posted on Thumbtack Thumbtack
Tim C. profile picture
Tim C.
246 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+1
Great service. professional technician, fair price, highly recommend.
Posted on Yelp Yelp
Xinghua L. profile picture
Xinghua L.
259 days ago
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
+0
Illia did a really great work fixing our door. He really well explained the problem and the solution. I like such transparency and I learned more about my garage. Illia calls in advance about the timing and is very patient with my questions. Great work and many thanks to him.
Posted on Thumbtack Thumbtack
Andy A. profile picture
Andy A.
306 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+0
Zoli has done a great job fixing our garage door issue. He’s very responsive and professional on diagnosing the issue, getting the right parts, and having the job done quickly. Highly recommend the company.
Posted on Thumbtack Thumbtack
Yijin Z. profile picture
Yijin Z.
397 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+0
Illia is very reliable! He called ahead to confirm the time and showed up right on schedule. He did a thorough inspection and explained everything to us with great patience (we know nothing about garage doors, apparently!). He replaced the springs and did an excellent job and everything’s working perfectly now. Such a relief!
Posted on Thumbtack Thumbtack
Ray J. profile picture
Ray J.
594 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+0
Perfect job
Posted on Thumbtack Thumbtack
Luther S. profile picture
Luther S.
701 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+0
Leo from Palm Garage Door did a great job fixing our garage door. He gave us our options and advised us what is better to spend on in the meantime. He went to the store the parts and tools he needed and finished the work within a couple of hours on a Sunday night. Highly recommended!
Posted on Thumbtack Thumbtack
Balaji M. profile picture
Balaji M.
832 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+1
They were very prompt and responsive. They installed garage door on Saturday and there was an issue about clearance because of miscommunication. But they kept me informed and fixed it on Monday. The photos show on Friday and Monday. Their service and communication through the entire process was pronominal and always kept me up to date on the progress
Posted on Thumbtack Thumbtack
Mark W. profile picture
Mark W.
834 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+0
I highly recommend Palms. Exemplary customer service & my problem was solved within 45 minutes!!! Above and beyond service.
Posted on Thumbtack Thumbtack
Sarah g. profile picture
Sarah g.
840 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+0
Professional, provided me different options and answered my questions in details; efficient, I had the consultation on Thursday and the new garage door was up and running on Saturday. I would recommend Palms Garage Doors to anyone.
Posted on Angie's List Angie's List
Homeowner profile picture
Homeowner
49 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Prompt reply and great service, technician Peter explained what needed to be replaced and why. Very happy customer!
Posted on Angie's List Angie's List
Michael L. profile picture
Michael L.
57 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
He was fast, did everything he said he was gonna do!
Posted on Angie's List Angie's List
Homeowner profile picture
Homeowner
57 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Fast job good price
Posted on Angie's List Angie's List
Gerald F. profile picture
Gerald F.
127 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Great job!
Posted on Angie's List Angie's List
Eric S. profile picture
Eric S.
140 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Both more knowledgeable and less expensive
Posted on Angie's List Angie's List
Sharon D. profile picture
Sharon D.
145 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Efficient and price was great!
Posted on Angie's List Angie's List
Don M. profile picture
Don M.
220 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
The service response was prompt and the work was well done. The technician explained the job and performed the repair as described. I would hire them again. Don
Posted on Angie's List Angie's List
Michael M. profile picture
Michael M.
227 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Work completed.
Posted on BBB BBB
Richard Y profile picture
Richard Y
256 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
I have high expectations doing things with high quality and Palms is one of the few companies that could meet my high expectations. What sets Palms apart from most other companies is that they have professional project managers who make sure the customer is happy with the job. I get slow responses (hours) from other companies about my concerns and questions before vendor selection but Palms was very quick to respond to my phone / text messages within minutes. For example, I had concerns about how my doors would look centered even though my door openings were smaller than standard size doors and risks looking off-centered. ******* was very responsive to my concerns and ensured me the installers would have ways to make the door look good. When the installers came, they at first refused to center the door because he didn't know how to do it and was continuing to install the door off-centered but when I quickly called/texted ******* mid-job, within minutes she was able to reach out to the installer's supervisor who rushed to my house, took a look at the situation and immediately came up with a smart way to make the doors centered. I was impressed with both ******* and the installer's supervisor. The doors looked great and I would absolutely recommend Palms to others.
Posted on Angie's List Angie's List
Milin S. profile picture
Milin S.
268 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Peter Edwards from Palms Garage Doors provided exceptional service. He was incredibly knowledgeable, helpful, and transparent throughout the process. I appreciated that his estimates focused strictly on what was necessary, without any upselling. The company was highly responsive—scheduling the visit and completing the work much faster than expected. The pricing was very fair; I’m hopeful the quality stands the test of time and will update this review should any issues arise.
Posted on Angie's List Angie's List
Nicholas H. profile picture
Nicholas H.
271 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Great job, quick!
Posted on BBB BBB
Nora H profile picture
Nora H
362 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
I had a great experience working with Palms Garage Doors. From the initial estimate to scheduling the repair, all representatives were helpful and kind. Our garage door repairman was Illia - he was incredibly kind, friendly, and communicative throughout the entire process. He took the time to explain what needed to be fixed, answered all my questions, and made sure everything was working perfectly before he left. The quality of his work was excellent, and I truly appreciated his professionalism. I highly recommend him to anyone needing reliable, top-notch garage door service.
Posted on BBB BBB
Kalvin J profile picture
Kalvin J
387 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Illia was fantastic! He was right on time, explained why my garage door was having issues and laid out several different paths forward for fixing it. He completed the job in a little under an hour, paired all my new remotes and answered any remaining questions I had. He was kind and didn't make me feel silly for asking questions. 1000% would recommend to anyone in the area. Thanks again *****!
Posted on BBB BBB
Trevor S profile picture
Trevor S
401 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
We had a fantastic experience with Oriel from Palms Garage Doors! He was extremely friendly, professional, and knowledgeable, and quickly diagnosed and fixed our garage door issue. The service was fast, affordable, and high quality a rare combination these days. You can tell ***** truly cares about his customers and takes pride in his work.If youre looking for garage door repair or installation in the Bay Area, I highly recommend Palms Garage Doors. Reliable, honest, and top-notch service from start to finish!
Posted on BBB BBB
Barry G profile picture
Barry G
413 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
We recently had a spring break on our garage door, and we got opinions/quotes from several recommended garage door shops. Palms not only provided lots of useful information to help inform our decision, but the price was very reasonable. Zoli was fantastic - knowledgeable, personable, and fast at getting the job done. We would definitely recommend Palms to others!
Posted on BBB BBB
Jerald E profile picture
Jerald E
472 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
*** arrived ahead of schedule and was simply great. Courteous and polite but more important efficient and thorough; immediately analyzing the work to be done and doing it. I will be asking for him by name in all future dealings with Palms.
Posted on BBB BBB
Michael T profile picture
Michael T
538 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Service was professionally completed in a timely manner. We are very satisfied with the completed door.
Posted on BBB BBB
Karen P profile picture
Karen P
552 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Very helpful. Very very happy with service and information they told me about my door and care for my door. I will refer all friends
Posted on BBB BBB
Paul L profile picture
Paul L
584 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Plus Garage Doors did a great job fixing my garage door. It was very noisy and rollers and cables needed replacement and the technician did the job skillfully and on time. He even left me with extra bolts for the door opener that the previous guys did not. Thank you for a great job.
Posted on BBB BBB
simon j profile picture
simon j
602 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
?????If you're in need of garage door service, look no further than Palms Garage Door! I had an emergency when my garage door fell off the tracks, and I reached out to *****, who was incredibly prompt in his response! ??? He provided a clear timeline and arrived exactly when he said he wouldimpressive! He assessed the situation swiftly and made several recommendations, giving us options that suited our needs. ***** went above and beyond, even after hours, to ensure everything was back on trackliterally! ???? He not only fixed the door but also upgraded us to a belt-driven opener. He took the time to walk my family through the process, showing us how to connect to the Wi-Fi and use all the new functions. Honestly, this guy knows his stuff, and his customer service is off the charts. For anyone needing garage door help, I HIGHLY recommend Palms Garage Door! ???? #GarageDoor #CustomerService #HomeImprovement #PalmsGarageDoor #FiveStars
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