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Broken Garage Door Spring Warning Signs Before It Snaps

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Torsion spring on a shaft with a red release cord in a wood-framed garage above a door with window panels
Reviewed by Elad Levi, ownerLicensed qualifier · CSLB #1088937

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A garage door spring often warns you before it breaks. You may see the door lift unevenly, hear sharp bangs or grinding, notice a gap in the spring coil, or feel the door get heavy. These are your early hints that the spring is worn out. Catching the signs early can save your opener, your door, and your weekend plans. If you need help, Garage Door Repair from Palms Garage Doors can help address spring-related issues, and you can also visit the main site at https://palmsgaragedoors.com/.

Torsion spring and shaft above a garage door with cloud-shaped windows, seen from inside, with a red release cord

What a garage door spring does, in plain words

Your garage door is heavy. Springs help lift that weight, kind of like a strong friend helping you move a couch. Without a good spring, the opener strains, the door moves weird, and parts wear out fast. If the door is not lifting correctly, a pro balance check is a common part of Garage Door Repair.

Most homes use torsion springs above the door. Some use extension springs along the tracks. Both can fail, and both can give warning signs first.

If you only remember one thing, remember this. Springs do the heavy lifting. The opener is not a weightlifter, it is more like a jogger. If the opener is struggling, it may be time for Garage Door Opener Service along with a spring inspection.

The most common warning signs a spring is failing

1) The door feels heavy, like it gained weight overnight

If your door used to lift with one hand and now it feels like a sack of concrete, that is a big clue. A healthy spring balances the door. A weak spring makes the door feel heavy. This is one of the most common reasons homeowners call for Garage Door Repair.

What you might notice:

  • The door only lifts a few inches, then stops
  • You have to help the door up by hand
  • The opener sounds like it is working extra hard

Safety note: If the door feels heavy, do not keep forcing it. A falling door can hurt people, pets, or your car. If you are unsure what you are seeing, use Contact Us to schedule service with Palms Garage Doors.

2) The door moves unevenly or looks crooked

A balanced door goes up and down smoothly. A failing spring can make the door rise at an angle or shake while moving. If you are seeing this along with other symptoms, it may be time to request Garage Door Repair.

Watch for:

  • One side lifting faster than the other
  • The door rubbing the track
  • The bottom seal not meeting the floor evenly

This can also point to cable issues, but spring trouble is common.

3) Loud noises, bangs, pops, or grinding

A spring that is wearing out may make noise. You might hear a squeak that keeps coming back, or a sharp pop when the door starts moving. If the opener is also straining, pairing a spring inspection with Garage Door Opener Service can help identify the cause.

A full break can sound like a firecracker in the garage. People often say, “I thought something hit the house.” That bang is a big red flag.

Quick tip: A little squeak can be normal. A new loud bang is not.

4) A visible gap in the spring coil

This is the clearest sign for torsion springs. When a torsion spring breaks, it often leaves a gap in the coil. You might see a space of about 1 to 2 inches.

Where to look:

  • Above the garage door, on the metal shaft
  • Look for a spring that looks separated

If you see a gap, treat the spring as broken. Stop using the door and get help. You can reach Palms Garage Doors through Contact Us to schedule service.

5) The opener struggles, or the door reverses

Openers have safety limits. If the door is too heavy or binds, the opener may stop and reverse. This can look like an opener issue, but it is often related to spring balance and may require Garage Door Repair and/or Garage Door Opener Service.

Signs include:

  • The door starts up, then goes back down
  • The opener light flashes
  • You need to press the button multiple times

People often blame the opener first. Sometimes it is fine. It is just being asked to do a job meant for the spring.

6) The door slams shut faster than normal

A weak spring may not control the door’s descent. The door may drop faster, or feel like it wants to slam.

This can lead to:

  • Bent panels
  • Track damage
  • Broken rollers

A garage door should not feel like it is trying to win a race to the floor. If you are noticing this, set up Garage Door Repair to check spring strength and door balance.

7) Loose or frayed lift cables near the tracks

Springs and cables work together. When a spring weakens, the cables can lose tension, fray, or jump the drum.

Look for:

  • Cables that look “stringy”
  • Cables not sitting in the groove
  • One cable looking looser than the other

Do not touch the cables. If a spring is failing, tension can be unpredictable. If you want service scheduled quickly, use Contact Us.

8) More vibrations and shaking than usual

A smooth door is like a good shopping cart. It rolls straight and quiet. A failing spring can add jerky movement that shakes the door and rattles hardware.

If your door sounds like a toolbox being dragged, something is off. A full inspection is commonly handled as part of Garage Door Repair.

Why springs fail in the first place

Springs wear out from use. Every open and close is a cycle. The metal flexes again and again until it cannot do it anymore.

Other common causes:

  • Rust from moisture in the air
  • Poor lubrication
  • A door that is out of alignment
  • Old hardware that adds strain

A spring does not “get lazy.” It gets tired.

Weather in San Jose, and how it can affect springs

San Jose has long warm stretches, and some damp winter weather. Heat can dry out lubricant faster, which raises friction and wear. Moist air after rain can lead to surface rust, especially if the garage is not well sealed.

A few simple weather tie-ins:

  • Hot spells can make parts run dry, so springs squeak more
  • Winter rain can add moisture, which can lead to rust over time
  • Quick temperature swings can make metal expand and contract, which may add stress to older springs

This does not mean your spring will break every winter. It means a small care routine matters. If you want a professional yearly check, Contact Us to book service.

For general background on the local area, see https://en.wikipedia.org/wiki/San_Jose,_California.

A short garage story you may relate to

A neighbor once told his buddy, “My garage door is just being moody.” The buddy said, “Doors are not moody, they are mechanical.” Two days later, the spring snapped, and the door would not open. The opener did its best and then gave up like a tired dog.

Moral of the story, if the door starts acting odd, it is not drama, it is a clue.

Quick checks you can do without tools

You do not need a lab coat for this. Just pay attention.

Do the “look and listen” check

  • Watch the door go up and down
  • Listen for new sounds
  • Look for wobble, shaking, or uneven lift

Check the spring area from a safe distance

  • Look above the door for torsion springs
  • Look for a gap or a stretched look
  • Check for rust or heavy dust buildup stuck to oily spots

Watch the bottom seal

  • If the door stops unevenly on the ground, balance may be off

If anything looks wrong, stop and call for service. Springs store a lot of force. For safety guidance on pinch points and moving parts around the home, you can also review https://www.cpsc.gov.

Troubleshooting steps in simple If X, then Y bullets

  • If the door feels heavy, then stop using the opener and limit door use until it is checked.
  • If you see a gap in the torsion spring, then treat it as broken and keep the door closed.
  • If the door rises crooked, then stop and check for loose cables or roller issues, then call for service.
  • If you hear a loud bang from the garage, then inspect from a distance for a broken spring and do not run the opener.
  • If the opener strains or the door reverses, then do not keep pressing the button, check for spring wear signs.
  • If the door slams down fast, then avoid manual use and get a spring and balance check.
  • If cables look frayed, then keep hands off and schedule service.

If you want to schedule an appointment with Palms Garage Doors, use Contact Us or call (650) 600-6656.

What we usually see in San Jose, CA

In many San Jose neighborhoods with attached garages and busy family schedules, doors get lots of daily cycles. Near areas like Willow Glen and along stretches close to Camden Avenue, we often see doors used as the main entry. That extra use can wear springs faster. After rainy weeks, we also see more rust on older springs in garages that stay a bit damp.

If your spring is wearing down from frequent cycles, booking Garage Door Repair early can help keep the door operating smoothly.

Common spring myths and the real facts

Myth: If the opener works, the spring is fine. Fact: The opener can still lift a weak spring for a while, but it strains and can fail early.

Myth: A little gap in the spring is normal. Fact: A visible gap often means the spring has snapped.

Myth: Sprays fix everything. Fact: Lubricant helps reduce friction, but it cannot restore worn metal.

Myth: If the door is crooked, it must be the track. Fact: Tracks can be involved, but spring imbalance and cable tension are common causes too.

Why calling early saves you trouble

A worn spring can cause a chain of problems. Think of it like driving on a low tire. The tire is the first issue, but it can lead to rim damage too.

Catching spring wear early can help prevent:

  • Opener gear wear from extra strain
  • Bent tracks from uneven movement
  • Panel damage from slamming
  • Cable issues from uneven tension

You also reduce the chance of getting stuck with a car trapped inside. If your opener is showing signs of strain, consider Garage Door Opener Service as part of the solution.

Safety notes, plain and simple

Garage door springs are under heavy tension. That tension can injure you if parts snap or slip. Basic checks are fine. Repairs and spring swaps are not a weekend hobby.

Keep it safe:

  • Do not loosen set screws on the spring shaft
  • Do not touch frayed cables
  • Do not stand under a door that feels unstable
  • Keep kids away from the door while testing it

If you need help from a pro, Contact Us to schedule service with Palms Garage Doors.

A simple care schedule that helps springs last longer

Weekly, 2 minutes

  • Listen for new noises during one open and close
  • Watch for uneven lift or shaking

Monthly, 10 minutes

  • Wipe dust off the spring area with a dry rag, do not soak it
  • Lightly lubricate springs with a garage door lubricant if they look dry
  • Check rollers and hinges for loose bolts, do not overtighten

Yearly, 30 to 60 minutes with a pro

  • Full balance and safety check
  • Spring condition check for wear and rust
  • Opener force and travel check
  • Cable and drum inspection

This routine is like changing oil. It is simple, and it prevents big headaches. If you are also planning a new door, Garage Door Installation is another way to ensure the full system is matched and balanced.

When it is time to stop using the door

Stop using the door and get help if:

  • You see a spring gap
  • The door will not stay up
  • The door slams down
  • Cables look loose or frayed
  • The opener strains hard or smells hot

If you must get a car out, use caution. Many times the safest move is to leave the door closed until it is serviced. To schedule service with Palms Garage Doors, call (650) 600-6656 or use Contact Us.

FAQs

How do I know if my garage door spring is broken or just worn?

A broken torsion spring often shows a visible gap, and the door feels very heavy. A worn spring may still lift but the door moves unevenly, shakes, or the opener strains.

Can I open my garage door with a broken spring?

Sometimes, but it can be risky. The door may be too heavy and can drop fast. It can also damage the opener. It is better to keep it closed and get help.

What does a failing garage door spring sound like?

You may hear squeaks, popping, grinding, or a sudden loud bang. New loud sounds are a strong clue that parts are wearing out.

Why does my garage door only open a few inches then stop?

That often happens when a spring is broken or weak. The opener senses too much weight and stops to protect itself.

Is it normal for my garage door to shake when it moves?

A little vibration can happen, but strong shaking is not normal. It can point to spring imbalance, worn rollers, track issues, or loose hardware.

Does weather in San Jose affect garage door springs?

Yes. Heat can dry out lubricant and raise wear. Rainy periods can add moisture that leads to rust on older springs, especially in garages with poor sealing.

How often should garage door springs be checked?

A quick watch and listen each week helps. A pro check once a year is a smart habit, especially if the door is used many times per day.

Should I replace both springs if only one looks bad?

Many doors use two springs that share the work. If one fails, the other may be close behind. A pro can confirm the best path after checking door balance and spring condition.

Palms Garage Doors helps homeowners in San Jose, CA spot spring trouble early and fix it fast, so your door lifts smooth and your opener avoids extra strain. If you noticed uneven movement, loud noises, a spring gap, or a heavy door, call (650) 600-6656 or visit https://palmsgaragedoors.com/ to schedule service and get your garage door working safely again. You can also use Contact Us to book an appointment.

Garage door not working right now?

Call Palms Garage Doors. We are open 24/7.

About the author: the Palms Garage Doors team

Palms Garage Doors is a licensed garage door company at 1303 Isengard Ct, San Jose, CA 95121, serving the Bay Area. Open 24/7.

Reviewed by Elad Levi, owner. Licensed qualifier · CSLB #1088937 · C-61 / D-28. Verify the license with the CSLB.

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Marc profile picture
Marc
19 days ago
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+3
Peter, Antonio, and Gavin were amazing! They worked so hard to make everything just perfect for us. It was enjoyable to have them and they were professional, friendly , respectful and so conscientious. They were all gentleman. They made sure to explain everything to us . I’m so happy I went with Palm , to get our garage doors . The doors are so amazing and everything works perfectly! They run smooth and quiet. I would give them the highest recommendation!
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Jessie _ Shuang Ji profile picture
Jessie _ Shuang Ji
48 days ago
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+0
Peter did an awesome job installing my garage door opener. I have 3 different companies came, and they are either not professional or giving me ridiculous price. Peter noticed our door is 8 feet right away, he gave me good solutions, did the job fast, tested and showed me everything.I am super happy with the service
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Noel Surio
52 days ago
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+0
Very good customer service. Worked with us to get the garage door that we wanted and they made sure it came out the way we wanted.
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Supraja Sivaram profile picture
Supraja Sivaram
64 days ago
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+0
My garage door spring broke and my car was completely trapped inside, so I was in a real bind. I messaged Palms Garage Doors on Yelp and they responded extremely quickly. Peter arrived right on time as scheduled and got straight to work. He fixed the door efficiently and professionally, and best of all, there was zero upselling. They did a fantastic job and I wouldn't hesitate to call them again. Highly recommended!
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Supraja S. profile picture
Supraja S.
65 days ago
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Total lifesavers. Our garage door spring snapped unexpectedly and trapped our car right when we needed to head out. I reached out to Palms Garage Doors through Yelp, and their response time was lightning-fast. Peter showed up right when promised, diagnosed the issue instantly, and had the spring replaced and the door running smoothly in no time. Honest pricing with zero annoying upselling. Excellent service from start to finish--five stars!
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Jonathan Chan profile picture
Jonathan Chan
65 days ago
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+0
Elad was fantastic. Very quick and thorough. Gave me options. Thank you! He was able to fix the broken spring in less than 30 minutes
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Mark Benton
66 days ago
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+2
My garage unexpectedly came off the brackets as my wife went off to work, and Brian was absolutely awesome with great service and very professional!! You can tell he was very Very experience. He came in, accessed the situation and in 3 mins, got his tools and literally attacked the technical repair job!! Completed the job literally in minutes.!! I will be calling them back for further service and products in the future!! in addition, got same-day service within 3 hours of the call!! Excellent Absolutely, and Outstanding !!!
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Victor C. profile picture
Victor C.
66 days ago
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My garage door failed to lift all of a sudden on a Saturday over the labor day weekend. Got a reference and called the Palms Services. The technician showed up on Sunday morning around noon and quickly diagnosed the broken spring torsion. We agreed to upgrade the spring to a heavy-duty, standard dual-torsion spring and also replace the 10 wheels in the rail. The total price was on the higher end (from my research) but it is a holiday weekend and an emergency service request. The technician shared some maintenance knowledge with me and got everything fixed within an hour. No complain.
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achristo70
67 days ago
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+1
Peter was awesome and I highly recommend. Professional, knowledgeable clean and easy to work with. Changed our broken Torsion spring, showed me the drums, rollers, hinges. He even made me a video to show me where and how to do maintenance (spray lube).
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A C. profile picture
A C.
68 days ago
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9/4/2026 - Peter was awesome and I highly recommend. Professional, knowledgeable, clean and easy to work with. Changed our broken Torsion spring, showed me the drums, rollers, hinges. He even made me a video to show me where and how to do maintenance (spray lube).
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Ramkumar Jeevakan profile picture
Ramkumar Jeevakan
90 days ago
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+0
Palms Garage door team is very professional team and in particular service tech Zoli is very well-mannered and knowledgeable. Update 6 months after the install , had an problem, where the garage door and it’s WiFi connection. Office folks who I spoke to was very responsive and immediately sent a tech . Illia was the tech who came onsite , took the time to explain why it lost its connectivity, he was very responsive and helpful.
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Antonio Gil profile picture
Antonio Gil
95 days ago
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+1
The service and work was done real fast and excellent… thank you
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Rodrigo C profile picture
Rodrigo C
96 days ago
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+0
Had a great experience! Illia is a super nice guy, diagnosed the problem quickly and professionally, got it done even though it was past 9pm! Service was quick and effective.
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Gordon Y.
114 days ago
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My garage door was making a lot of noise lately. I reached out to another company who gave me an unexpected solution, asking me to change a lot of things and wanted to charge me a lot of money with unnecessary upsell. I reached out to Palms and they responded quickly. Illia came out on a Sunday, super pleasant and knowledgeable. He explained my garage door issue and I only needed a tune up which he did. The door is now a lot quieter and operating more smoothly. I really appreciate his honesty and no upsell what so ever. I will use Palms when I need to replace my opener as they are local business and know how to treat their customers.
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Sandeep P. profile picture
Sandeep P.
132 days ago
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i had a great experience with my technician with replacing my broken garage door.He was very knowledgeable and professional, quickly identified the broken spring and replaced it in a jiffy and just like that its brand new again. i would highly recommend them if you have some any troubles with your garage door.
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Lorraine N. profile picture
Lorraine N.
154 days ago
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Our experience with Palm Garage Doors was fast and professional. The company's office returned my inquiry almost immediately. The next day their technician, Illia, arrived on schedule. He quickly diagnosed the issues with our non functioning garage door, and detailed the various options for repairs, and pricing for each. We chose the option that worked best for us, with upfront pricing and warranties. Illia was very knowledgeable, and within a couple hours, we had a "new" working garage door. We are very pleased with our experience with Palm Garage and Illia.
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Wilson C. profile picture
Wilson C.
166 days ago
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Great job fixing a broken torsion spring and cables at my house in SF. Technician was friendly and knowledgeable and got it done quickly. Would highly recommend.
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Meher V. profile picture
Meher V.
167 days ago
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5 stars for responsiveness. Thd technican arrived on time. He diagnosed the issue very quick, and was able to replace the faulty garage door opener in less than an hour. The price was reasonable too. The entire process was very smooth and professional. Overall I'm very satisfied and highly recommend them.
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Diane W. profile picture
Diane W.
169 days ago
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+1
One of the rollers on our garage door came off track recently causing issues with opening and closing. I found Palms Garage Doors on Yelp. They had excellent reviews by customers and a 4.9 star rating. We gave them a call and were told they could be here today between 12:30pm and 2:30pm. Elad was very punctual and arrived at exactly 12:30pm. He took a look at our garage door and assessed the situation. The bolts on our garage door needed to be tightened. Many had become loose over time. He increased the tension of the spring coils because our garage door off balance and he replaced all the metal rollers within the metal track. He said it would take him about 45 minutes to fix. Everything worked out great. He did exactly as he had promised and with great efficiency. He made sure to show us, before he left, what got replaced. The garage door opens and closes so much smoother and better than before. It's much quieter too. Elad, was very professional and kind. He did an amazing job fixing our garage door. My husband and I appreciated that he could fix it the same day we called. We will definitely reach out to him in the future if need be, for our garage door needs.
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Naima S. profile picture
Naima S.
170 days ago
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+0
Illia was wonderful! He patiently explained what was wrong with our garage door and gave us 3 options for repair and let us decide what was best for us at the time. He did a great job and we would definitely call Palms again to work with Illia!
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Mike L. profile picture
Mike L.
198 days ago
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I contacted Palm through Yelp for an estimate on my garage door opener, and Elad arrived within an hour. Instead of trying to upsell me on a brand new unit, he gave me a reasonable quote for a repair--with the promise that if he couldn't fix it, his troubleshooting time would be completely free. Thanks to his expertise, Elad pinpointed the exact problem and had it resolved in just 20 minutes. I am incredibly happy with their service. They offer quick response times, in-depth knowledge, and refreshing honesty. It's great to find a company that actually fixes the problem rather than making up reasons to replace expensive equipment. Highly recommended!
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Tim C. profile picture
Tim C.
246 days ago
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Great service. professional technician, fair price, highly recommend.
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Xinghua L. profile picture
Xinghua L.
259 days ago
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+0
Illia did a really great work fixing our door. He really well explained the problem and the solution. I like such transparency and I learned more about my garage. Illia calls in advance about the timing and is very patient with my questions. Great work and many thanks to him.
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Andy A. profile picture
Andy A.
306 days ago
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Zoli has done a great job fixing our garage door issue. He’s very responsive and professional on diagnosing the issue, getting the right parts, and having the job done quickly. Highly recommend the company.
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Yijin Z. profile picture
Yijin Z.
397 days ago
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Illia is very reliable! He called ahead to confirm the time and showed up right on schedule. He did a thorough inspection and explained everything to us with great patience (we know nothing about garage doors, apparently!). He replaced the springs and did an excellent job and everything’s working perfectly now. Such a relief!
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Ray J. profile picture
Ray J.
594 days ago
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Perfect job
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Luther S. profile picture
Luther S.
701 days ago
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+0
Leo from Palm Garage Door did a great job fixing our garage door. He gave us our options and advised us what is better to spend on in the meantime. He went to the store the parts and tools he needed and finished the work within a couple of hours on a Sunday night. Highly recommended!
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Balaji M. profile picture
Balaji M.
832 days ago
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+1
They were very prompt and responsive. They installed garage door on Saturday and there was an issue about clearance because of miscommunication. But they kept me informed and fixed it on Monday. The photos show on Friday and Monday. Their service and communication through the entire process was pronominal and always kept me up to date on the progress
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Mark W. profile picture
Mark W.
834 days ago
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+0
I highly recommend Palms. Exemplary customer service & my problem was solved within 45 minutes!!! Above and beyond service.
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Sarah g.
840 days ago
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Professional, provided me different options and answered my questions in details; efficient, I had the consultation on Thursday and the new garage door was up and running on Saturday. I would recommend Palms Garage Doors to anyone.
Posted on Angie's List Angie's List
Homeowner profile picture
Homeowner
49 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Prompt reply and great service, technician Peter explained what needed to be replaced and why. Very happy customer!
Posted on Angie's List Angie's List
Michael L. profile picture
Michael L.
57 days ago
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He was fast, did everything he said he was gonna do!
Posted on Angie's List Angie's List
Homeowner profile picture
Homeowner
57 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Fast job good price
Posted on Angie's List Angie's List
Gerald F. profile picture
Gerald F.
127 days ago
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Great job!
Posted on Angie's List Angie's List
Eric S. profile picture
Eric S.
140 days ago
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Both more knowledgeable and less expensive
Posted on Angie's List Angie's List
Sharon D. profile picture
Sharon D.
145 days ago
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Efficient and price was great!
Posted on Angie's List Angie's List
Don M. profile picture
Don M.
220 days ago
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The service response was prompt and the work was well done. The technician explained the job and performed the repair as described. I would hire them again. Don
Posted on Angie's List Angie's List
Michael M. profile picture
Michael M.
227 days ago
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Work completed.
Posted on BBB BBB
Richard Y profile picture
Richard Y
256 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
I have high expectations doing things with high quality and Palms is one of the few companies that could meet my high expectations. What sets Palms apart from most other companies is that they have professional project managers who make sure the customer is happy with the job. I get slow responses (hours) from other companies about my concerns and questions before vendor selection but Palms was very quick to respond to my phone / text messages within minutes. For example, I had concerns about how my doors would look centered even though my door openings were smaller than standard size doors and risks looking off-centered. ******* was very responsive to my concerns and ensured me the installers would have ways to make the door look good. When the installers came, they at first refused to center the door because he didn't know how to do it and was continuing to install the door off-centered but when I quickly called/texted ******* mid-job, within minutes she was able to reach out to the installer's supervisor who rushed to my house, took a look at the situation and immediately came up with a smart way to make the doors centered. I was impressed with both ******* and the installer's supervisor. The doors looked great and I would absolutely recommend Palms to others.
Posted on Angie's List Angie's List
Milin S. profile picture
Milin S.
268 days ago
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Peter Edwards from Palms Garage Doors provided exceptional service. He was incredibly knowledgeable, helpful, and transparent throughout the process. I appreciated that his estimates focused strictly on what was necessary, without any upselling. The company was highly responsive—scheduling the visit and completing the work much faster than expected. The pricing was very fair; I’m hopeful the quality stands the test of time and will update this review should any issues arise.
Posted on Angie's List Angie's List
Nicholas H. profile picture
Nicholas H.
271 days ago
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Great job, quick!
Posted on BBB BBB
Nora H profile picture
Nora H
362 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
I had a great experience working with Palms Garage Doors. From the initial estimate to scheduling the repair, all representatives were helpful and kind. Our garage door repairman was Illia - he was incredibly kind, friendly, and communicative throughout the entire process. He took the time to explain what needed to be fixed, answered all my questions, and made sure everything was working perfectly before he left. The quality of his work was excellent, and I truly appreciated his professionalism. I highly recommend him to anyone needing reliable, top-notch garage door service.
Posted on BBB BBB
Kalvin J profile picture
Kalvin J
387 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Illia was fantastic! He was right on time, explained why my garage door was having issues and laid out several different paths forward for fixing it. He completed the job in a little under an hour, paired all my new remotes and answered any remaining questions I had. He was kind and didn't make me feel silly for asking questions. 1000% would recommend to anyone in the area. Thanks again *****!
Posted on BBB BBB
Trevor S profile picture
Trevor S
401 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
We had a fantastic experience with Oriel from Palms Garage Doors! He was extremely friendly, professional, and knowledgeable, and quickly diagnosed and fixed our garage door issue. The service was fast, affordable, and high quality a rare combination these days. You can tell ***** truly cares about his customers and takes pride in his work.If youre looking for garage door repair or installation in the Bay Area, I highly recommend Palms Garage Doors. Reliable, honest, and top-notch service from start to finish!
Posted on BBB BBB
Barry G profile picture
Barry G
413 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
We recently had a spring break on our garage door, and we got opinions/quotes from several recommended garage door shops. Palms not only provided lots of useful information to help inform our decision, but the price was very reasonable. Zoli was fantastic - knowledgeable, personable, and fast at getting the job done. We would definitely recommend Palms to others!
Posted on BBB BBB
Jerald E profile picture
Jerald E
472 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
*** arrived ahead of schedule and was simply great. Courteous and polite but more important efficient and thorough; immediately analyzing the work to be done and doing it. I will be asking for him by name in all future dealings with Palms.
Posted on BBB BBB
Michael T profile picture
Michael T
538 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Service was professionally completed in a timely manner. We are very satisfied with the completed door.
Posted on BBB BBB
Karen P profile picture
Karen P
552 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Very helpful. Very very happy with service and information they told me about my door and care for my door. I will refer all friends
Posted on BBB BBB
Paul L profile picture
Paul L
584 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Plus Garage Doors did a great job fixing my garage door. It was very noisy and rollers and cables needed replacement and the technician did the job skillfully and on time. He even left me with extra bolts for the door opener that the previous guys did not. Thank you for a great job.
Posted on BBB BBB
simon j profile picture
simon j
602 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
?????If you're in need of garage door service, look no further than Palms Garage Door! I had an emergency when my garage door fell off the tracks, and I reached out to *****, who was incredibly prompt in his response! ??? He provided a clear timeline and arrived exactly when he said he wouldimpressive! He assessed the situation swiftly and made several recommendations, giving us options that suited our needs. ***** went above and beyond, even after hours, to ensure everything was back on trackliterally! ???? He not only fixed the door but also upgraded us to a belt-driven opener. He took the time to walk my family through the process, showing us how to connect to the Wi-Fi and use all the new functions. Honestly, this guy knows his stuff, and his customer service is off the charts. For anyone needing garage door help, I HIGHLY recommend Palms Garage Door! ???? #GarageDoor #CustomerService #HomeImprovement #PalmsGarageDoor #FiveStars
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