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Garage Door Spring Replacement Safety Risks Every Homeowner Should Know

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Brown garage door with small top windows on a tan stucco house
Reviewed by Elad Levi, ownerLicensed qualifier · CSLB #1088937

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Broken or worn garage door springs can turn an ordinary day into a bad story very fast. When springs fail, the heavy door can slam, twist, or trap things in its path. That is why garage door spring replacement safety is so serious. The repair belongs in the hands of trained technicians, not a weekend project list.

Inside a garage with a closed white paneled door and the shadow of the person taking the photo

Why your garage door depends on springs

Think of your garage door as a heavy pickup tailgate, and the springs as the strong friend who helps you lift it. The springs carry most of the weight. You just guide the door.

A typical two car garage door can weigh as much as several full tool chests. Without working springs, that weight is on you, your opener, and the tracks. That is a recipe for broken parts and sometimes injuries.

What garage door springs actually do

Torsion and extension springs are the two main types.

  • Torsion springsThese sit on a metal tube above the door. They twist as the door moves. That twist stores energy, like winding up a big metal rubber band.
  • Extension springsThese sit along the sides of the door near the tracks. They stretch when the door closes and pull it up when it opens.

Both kinds:

  • Counterbalance the heavy door
  • Keep the door from free falling
  • Let the opener use less force
  • Help the door move smooth and steady

Without proper spring tension, the whole system is out of balance. It is like trying to ride a bike with one flat tire.


Why broken or worn garage door springs are dangerous

When springs are new and tuned right, they quietly do their job. When they age, rust, or get damaged, they can fail without much warning.

Here is why that is risky.

1. Sudden door free fall

If a spring snaps while the door is moving, the door can:

  • Drop fast
  • Slam on the ground
  • Twist the tracks
  • Crush anything under it

Modern doors often have safety features, but they are not perfect. A heavy door in free fall can still hurt someone or smash tools, bikes, or your car.

2. Stored energy release

Springs hold a lot of energy. When a torsion spring breaks, it can:

  • Whip around the shaft
  • Throw sharp pieces of metal
  • Hit hands, arms, or faces

Even when stopped by safety cables or brackets, the jolt can damage other parts. This is why loose set screws, cheap tools, or wrong methods can go badly.

3. Strain on the garage door opener

When springs are worn or out of balance, the opener has to pull most of the weight. That can:

  • Burn out the motor
  • Strip gears
  • Break chains or belts
  • Stretch mounting brackets

If the opener fails while lifting a heavy, unbalanced door, the door can hang crooked or slam shut.

4. Damage to tracks, rollers, and panels

A door that is too heavy or out of balance wants to twist. That can:

  • Bend tracks
  • Pop rollers out of the tracks
  • Crack or bend panels
  • Loosen hinges and brackets

Once that happens, the repair is no longer just springs. It becomes a larger safety and hardware problem.

5. Injury risks during DIY repair

Do-it-yourself spring work often looks simple in online videos. What those clips do not show is:

  • The power in a wound torsion spring
  • The risk of a winding bar slipping
  • The effect of using the wrong size spring
  • How easy it is to lose control of the shaft

Common DIY injuries include:

  • Broken fingers
  • Wrist and arm injuries
  • Cuts on the face or scalp
  • Shoulder strains from sudden jerks

When a spring or bar spins loose, it does not care who is holding it.


What can go wrong when garage door springs fail

Let us walk through real life style situations that techs see.

The half open stuck door

You are backing out of the garage in Cambrian Park. The door is halfway open when you hear a loud bang, like a gun shot. The door jerks, then stops.

Now you have:

  • A stuck car
  • A crooked door
  • A high chance of broken spring parts

Trying to force the opener or push the door by hand can bend tracks or snap cables.

The surprise free fall

You pull the manual release to open the garage during a power outage in Willow Glen. The door lifts halfway, then suddenly drops.

Why? The springs were almost done, and the extra load pushed them over the edge.

That door can land on toes, tools, or bumpers. That fall can also twist the bottom panel and hinge line.

The opener that “just needs more force”

Someone bumps up the opener force setting so it can still lift a heavy door with tired springs. It works for a bit. Then the opener case cracks, or the rail bends.

Now you have:

  • Unsafe springs
  • A damaged opener
  • A door that may not reverse when it hits something

That last one is where kids, pets, or hands can get hurt.


Why garage door spring replacement belongs with trained technicians

When you see a broken spring, it is tempting to think, “I do my own brakes and oil, I can handle this.” Garage door springs feel like simple hardware. They are not.

Specialized tools and methods

Safety with torsion springs needs:

  • Hardened steel winding bars, not screwdrivers
  • Proper vise grips to lock the shaft
  • Correct placement of each bar step
  • Right size springs for your specific door weight and height
  • Correct torque and set screw pressure

Using wrong tools turns the shaft into a spinning club. That is where many DIY injuries begin.

Correct sizing and balance

Springs are not one size fits all. A trained garage door technician looks at:

  • Door weight
  • Door height
  • Track type
  • Drum size
  • Panel material

Then they match the spring type and size. If the spring is wrong:

  • The opener works too hard
  • The door drifts open or shut
  • Safety sensors and balance tests fail

Proper balance should let the door stay near the middle when you lift it by hand and let go. That test is simple. Getting to that balance is not.

Knowledge of full system safety

A spring replacement visit is not just swapping metal coils. A trained tech also:

  • Inspects cables for fraying
  • Checks drums for cracks
  • Tests opener safety reversal
  • Looks for cracked hinges or rollers
  • Verifies track alignment

This reduces the chance that another part will fail right after the new springs go in.

Warranty and liability

When a professional service works on your springs, you get:

  • Parts and labor warranty
  • A record of work for home records
  • Less risk of “who pays” if something fails

When a DIY job goes sideways, the cost grows fast, and any factory warranty on the opener may be void.


What we usually see in San Jose, CA

At Palms Garage Doors, we see many spring problems across San Jose, from older homes near Alum Rock Avenue to newer builds near North San Jose tech campuses. A few patterns show up again and again:

  • Springs that rust faster in areas with more moisture and coastal air
  • Doors in hot areas, like sun facing garages near Blossom Hill Road, where constant heat dries out metal, rollers, and seals
  • Heavier insulated doors where someone used undersized springs to save a buck years ago

San Jose weather is not extreme, but the mix of sun, winter rain, and some morning fog still wears on metal parts. Springs cycle thousands of times, so even small stress adds up.


How weather, heat, and moisture attack garage door springs

Metal loves to rust and fatigue over time. Local weather helps that along.

Heat and sun

In hot months:

  • Steel heats up and expands
  • Old oil and grease dry out
  • Paint and coating on springs can crack

A dry, unprotected spring rubs more each time it moves, which speeds up wear.

Cold and moisture

On colder mornings or during rainy weeks:

  • Moisture can sit on metal
  • Condensation in unheated garages can form on springs
  • Tiny rust spots start on chips or bare metal

Over time, these spots grow into weak points. Springs often snap right where rust took hold.

Dust and debris

In garages used as workshops or storage:

  • Sawdust and dirt stick to old grease
  • Gunk builds up on coils and bearings
  • Springs do not move as smooth

This extra friction adds to the workload each cycle.


Signs your garage door springs are in trouble

Spotting early warning signs can prevent surprise failure.

Look and listen for:

  • Loud bang from the garage when no one used the door
  • Door opens only a few inches then stops
  • Gaps in the spring coil on torsion springs
  • Springs that look stretched out on extension types
  • Door feels heavy when you try to lift it by hand
  • Door slams or drops faster than normal when closing
  • Crooked door one side lower than the other
  • Cables loose or off the drum

If you see a broken spring or cable off the drum, do not keep trying the opener. That can cause more damage.


Safe troubleshooting steps for homeowners

You can do basic checks without touching springs or high tension parts.

If you notice something off, use this quick guide:

  • If the door will not open at all and the opener hums, then
    • Stop, look above the door for a broken spring
    • If broken, do not force it, call a pro
  • If the door opens crooked or jams on one side, then
    • Do not keep cycling the opener
    • Look for loose or off track cable
    • Call a technician
  • If the door feels very heavy in manual mode, then
    • Stop lifting, this hints at spring trouble
    • Avoid repeated lifting, to protect your back
    • Schedule a spring check
  • If you hear scraping, popping, or grinding, then
    • Stop using the door until checked
    • Look for bent tracks or damaged rollers
    • Phone a repair service
  • If the opener rail flexes or shakes hard, then
    • Do not turn up force settings
    • Springs or door balance may be off
    • Have a pro test and adjust

These steps keep you safe without putting tools on the springs.


Common myths and the real facts about garage door springs

A few garage door stories pass from neighbor to neighbor. Some are not so helpful.

Myth 1: “If I watch a few videos, I can change my own springs.” Fact: Many videos skip key safety steps. They also do not account for your exact door size, spring type, and setup.

Myth 2: “If the opener works, the springs are fine.” Fact: Openers can pull hard for a while. By the time you notice strain, the springs may be worn and the opener already damaged.

Myth 3: “New springs last forever.” Fact: Springs have a cycle life. Even good ones reach the end at some point, faster for doors that open many times daily.

Myth 4: “Only broken springs are dangerous, worn ones are ok.” Fact: Worn springs cause heavy doors, bent hardware, and surprise failure. Early replacement is safer than waiting for the snap.


Safe care schedule for your garage door springs and system

You do not need to be a pro to keep an eye on your door. A simple schedule helps.

Weekly quick checks

  • Watch and listen while the door opens and closes
  • Make sure it moves smooth without jerks
  • Check that the opener reverses when you block the sensors with an object
  • Look at the tracks for anything stuck

Monthly basic care

  • Wipe dirt from tracks
  • Test manual lift
    • Pull the red release cord with the door closed
    • Lift the door halfway
    • See if it stays in place
    • If it slams, drifts, or feels too heavy, call a tech
  • Look at springs and cables with the door closed
    • Stand clear, do not touch them
    • Note any rust, gaps, or frays

Yearly professional check

Schedule a professional garage door tune up yearly or sooner if you use the door many times a day. During this visit, a technician can:

  • Test spring tension and door balance
  • Lubricate springs, rollers, and hinges with the right product
  • Check opener safety and travel limits
  • Inspect cables, drums, and brackets

This visit often catches small issues before they turn into stuck cars or emergency calls.


Why garage door spring repair is different from other DIY jobs

You might replace car brakes, swap outlets, or fix sinks. Those jobs have their own risks, but garage door spring repair brings a special mix.

Hidden weight and tension

You do not feel the real load until things go wrong:

  • The door weight comes on you if the springs slip
  • The stored energy comes loose if your tool slips
  • The full force of the system turns on your hand or arm

Springs look simple, but they hide a lot of power.

You stand in the danger zone

To work on springs, your body is:

  • Right near the winding cones
  • Under the shaft
  • Near the center of a possible spin

If something fails, you are right where the energy goes.

Tiny mistakes can snowball

Using:

  • Wrong spring size
  • Wrong number of turns
  • Cheap or worn tools
  • Loose set screws

All of these can cause:

  • Crooked doors
  • Broken cables
  • Bent shafts
  • Repeat repairs

That means lost weekends and more stress.


Extra safety tips for homeowners

If you have a garage door with old or unknown springs, these habits help reduce risk.

  • Keep children from playing with the door button or hanging on the door
  • Never walk directly under a moving door and teach kids the same rule
  • Do not stand under the door while it is opening or closing
  • Do not try to “help” the opener by lifting the door while it runs
  • Keep ladders, bikes, and tools away from tracks and springs
  • If you hear a loud snap, pop, or bang from the garage, treat it as a warning sign

Remember, you can watch, listen, and test the basic balance. Leave adjustment and replacement to trained hands.


When to call a garage door technician right away

Some signs call for quick professional help.

Call a tech as soon as you safely can if:

  • You see a gap in the torsion spring above the door
  • One extension spring hangs loose, stretched, or broken
  • The cables came off the drum or hang slack
  • The door is crooked in the opening
  • The opener strains, smells hot, or trips a breaker
  • The door stopped and will not move in any direction

If the door is stuck open and you feel safe doing so, you can place sturdy blocks under the door edges to add support, then step away and wait for help. Do not try to pull the door down if springs or cables failed.


Why Palms Garage Doors is a smart choice for spring problems in San Jose, CA

When you live in San Jose, your garage door probably works hard. Many families use the garage as the main way in and out of the house. That means springs see a lot of cycles each day.

Palms Garage Doors works with homes across the area, from single car garages near Downtown San Jose condos to wide three car setups near Evergreen. Our trained technicians handle garage door spring replacement safety with the right tools, tested methods, and full system checks.

We focus on:

  • Safe handling of torsion and extension springs
  • Correct sizing and balancing for your specific door
  • Protecting your opener, tracks, and rollers
  • Clear explanations of what went wrong and how we fix it

If your garage door springs look worn, you heard a loud bang, or the door suddenly feels heavy, schedule professional help before something fails. Palms Garage Doors can inspect your system, replace damaged springs, and test everything so the door runs smooth and safe again.

To book service or ask a question, call 650-600-6656 or visit https://palmsgaragedoors.com/.

Garage door not working right now?

Call Palms Garage Doors. We are open 24/7.

About the author: the Palms Garage Doors team

Palms Garage Doors is a licensed garage door company at 1303 Isengard Ct, San Jose, CA 95121, serving the Bay Area. Open 24/7.

Reviewed by Elad Levi, owner. Licensed qualifier · CSLB #1088937 · C-61 / D-28. Verify the license with the CSLB.

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Marc profile picture
Marc
19 days ago
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+3
Peter, Antonio, and Gavin were amazing! They worked so hard to make everything just perfect for us. It was enjoyable to have them and they were professional, friendly , respectful and so conscientious. They were all gentleman. They made sure to explain everything to us . I’m so happy I went with Palm , to get our garage doors . The doors are so amazing and everything works perfectly! They run smooth and quiet. I would give them the highest recommendation!
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Jessie _ Shuang Ji profile picture
Jessie _ Shuang Ji
48 days ago
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+0
Peter did an awesome job installing my garage door opener. I have 3 different companies came, and they are either not professional or giving me ridiculous price. Peter noticed our door is 8 feet right away, he gave me good solutions, did the job fast, tested and showed me everything.I am super happy with the service
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Noel Surio
52 days ago
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+0
Very good customer service. Worked with us to get the garage door that we wanted and they made sure it came out the way we wanted.
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Supraja Sivaram profile picture
Supraja Sivaram
64 days ago
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+0
My garage door spring broke and my car was completely trapped inside, so I was in a real bind. I messaged Palms Garage Doors on Yelp and they responded extremely quickly. Peter arrived right on time as scheduled and got straight to work. He fixed the door efficiently and professionally, and best of all, there was zero upselling. They did a fantastic job and I wouldn't hesitate to call them again. Highly recommended!
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Supraja S. profile picture
Supraja S.
65 days ago
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Total lifesavers. Our garage door spring snapped unexpectedly and trapped our car right when we needed to head out. I reached out to Palms Garage Doors through Yelp, and their response time was lightning-fast. Peter showed up right when promised, diagnosed the issue instantly, and had the spring replaced and the door running smoothly in no time. Honest pricing with zero annoying upselling. Excellent service from start to finish--five stars!
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Jonathan Chan profile picture
Jonathan Chan
65 days ago
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+0
Elad was fantastic. Very quick and thorough. Gave me options. Thank you! He was able to fix the broken spring in less than 30 minutes
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Mark Benton
66 days ago
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+2
My garage unexpectedly came off the brackets as my wife went off to work, and Brian was absolutely awesome with great service and very professional!! You can tell he was very Very experience. He came in, accessed the situation and in 3 mins, got his tools and literally attacked the technical repair job!! Completed the job literally in minutes.!! I will be calling them back for further service and products in the future!! in addition, got same-day service within 3 hours of the call!! Excellent Absolutely, and Outstanding !!!
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Victor C.
66 days ago
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My garage door failed to lift all of a sudden on a Saturday over the labor day weekend. Got a reference and called the Palms Services. The technician showed up on Sunday morning around noon and quickly diagnosed the broken spring torsion. We agreed to upgrade the spring to a heavy-duty, standard dual-torsion spring and also replace the 10 wheels in the rail. The total price was on the higher end (from my research) but it is a holiday weekend and an emergency service request. The technician shared some maintenance knowledge with me and got everything fixed within an hour. No complain.
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achristo70
67 days ago
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+1
Peter was awesome and I highly recommend. Professional, knowledgeable clean and easy to work with. Changed our broken Torsion spring, showed me the drums, rollers, hinges. He even made me a video to show me where and how to do maintenance (spray lube).
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A C.
68 days ago
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9/4/2026 - Peter was awesome and I highly recommend. Professional, knowledgeable, clean and easy to work with. Changed our broken Torsion spring, showed me the drums, rollers, hinges. He even made me a video to show me where and how to do maintenance (spray lube).
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Ramkumar Jeevakan
90 days ago
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+0
Palms Garage door team is very professional team and in particular service tech Zoli is very well-mannered and knowledgeable. Update 6 months after the install , had an problem, where the garage door and it’s WiFi connection. Office folks who I spoke to was very responsive and immediately sent a tech . Illia was the tech who came onsite , took the time to explain why it lost its connectivity, he was very responsive and helpful.
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Antonio Gil
95 days ago
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The service and work was done real fast and excellent… thank you
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Rodrigo C
96 days ago
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+0
Had a great experience! Illia is a super nice guy, diagnosed the problem quickly and professionally, got it done even though it was past 9pm! Service was quick and effective.
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Gordon Y.
114 days ago
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My garage door was making a lot of noise lately. I reached out to another company who gave me an unexpected solution, asking me to change a lot of things and wanted to charge me a lot of money with unnecessary upsell. I reached out to Palms and they responded quickly. Illia came out on a Sunday, super pleasant and knowledgeable. He explained my garage door issue and I only needed a tune up which he did. The door is now a lot quieter and operating more smoothly. I really appreciate his honesty and no upsell what so ever. I will use Palms when I need to replace my opener as they are local business and know how to treat their customers.
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Sandeep P. profile picture
Sandeep P.
132 days ago
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i had a great experience with my technician with replacing my broken garage door.He was very knowledgeable and professional, quickly identified the broken spring and replaced it in a jiffy and just like that its brand new again. i would highly recommend them if you have some any troubles with your garage door.
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Lorraine N. profile picture
Lorraine N.
154 days ago
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Our experience with Palm Garage Doors was fast and professional. The company's office returned my inquiry almost immediately. The next day their technician, Illia, arrived on schedule. He quickly diagnosed the issues with our non functioning garage door, and detailed the various options for repairs, and pricing for each. We chose the option that worked best for us, with upfront pricing and warranties. Illia was very knowledgeable, and within a couple hours, we had a "new" working garage door. We are very pleased with our experience with Palm Garage and Illia.
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Wilson C. profile picture
Wilson C.
166 days ago
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+0
Great job fixing a broken torsion spring and cables at my house in SF. Technician was friendly and knowledgeable and got it done quickly. Would highly recommend.
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Meher V. profile picture
Meher V.
167 days ago
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5 stars for responsiveness. Thd technican arrived on time. He diagnosed the issue very quick, and was able to replace the faulty garage door opener in less than an hour. The price was reasonable too. The entire process was very smooth and professional. Overall I'm very satisfied and highly recommend them.
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Diane W. profile picture
Diane W.
169 days ago
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+1
One of the rollers on our garage door came off track recently causing issues with opening and closing. I found Palms Garage Doors on Yelp. They had excellent reviews by customers and a 4.9 star rating. We gave them a call and were told they could be here today between 12:30pm and 2:30pm. Elad was very punctual and arrived at exactly 12:30pm. He took a look at our garage door and assessed the situation. The bolts on our garage door needed to be tightened. Many had become loose over time. He increased the tension of the spring coils because our garage door off balance and he replaced all the metal rollers within the metal track. He said it would take him about 45 minutes to fix. Everything worked out great. He did exactly as he had promised and with great efficiency. He made sure to show us, before he left, what got replaced. The garage door opens and closes so much smoother and better than before. It's much quieter too. Elad, was very professional and kind. He did an amazing job fixing our garage door. My husband and I appreciated that he could fix it the same day we called. We will definitely reach out to him in the future if need be, for our garage door needs.
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Naima S. profile picture
Naima S.
170 days ago
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+0
Illia was wonderful! He patiently explained what was wrong with our garage door and gave us 3 options for repair and let us decide what was best for us at the time. He did a great job and we would definitely call Palms again to work with Illia!
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Mike L. profile picture
Mike L.
198 days ago
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I contacted Palm through Yelp for an estimate on my garage door opener, and Elad arrived within an hour. Instead of trying to upsell me on a brand new unit, he gave me a reasonable quote for a repair--with the promise that if he couldn't fix it, his troubleshooting time would be completely free. Thanks to his expertise, Elad pinpointed the exact problem and had it resolved in just 20 minutes. I am incredibly happy with their service. They offer quick response times, in-depth knowledge, and refreshing honesty. It's great to find a company that actually fixes the problem rather than making up reasons to replace expensive equipment. Highly recommended!
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Tim C. profile picture
Tim C.
246 days ago
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Great service. professional technician, fair price, highly recommend.
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Xinghua L. profile picture
Xinghua L.
259 days ago
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+0
Illia did a really great work fixing our door. He really well explained the problem and the solution. I like such transparency and I learned more about my garage. Illia calls in advance about the timing and is very patient with my questions. Great work and many thanks to him.
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Andy A. profile picture
Andy A.
306 days ago
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+0
Zoli has done a great job fixing our garage door issue. He’s very responsive and professional on diagnosing the issue, getting the right parts, and having the job done quickly. Highly recommend the company.
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Yijin Z. profile picture
Yijin Z.
397 days ago
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+0
Illia is very reliable! He called ahead to confirm the time and showed up right on schedule. He did a thorough inspection and explained everything to us with great patience (we know nothing about garage doors, apparently!). He replaced the springs and did an excellent job and everything’s working perfectly now. Such a relief!
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Ray J. profile picture
Ray J.
594 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+0
Perfect job
Posted on Thumbtack Thumbtack
Luther S. profile picture
Luther S.
701 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+0
Leo from Palm Garage Door did a great job fixing our garage door. He gave us our options and advised us what is better to spend on in the meantime. He went to the store the parts and tools he needed and finished the work within a couple of hours on a Sunday night. Highly recommended!
Posted on Thumbtack Thumbtack
Balaji M. profile picture
Balaji M.
832 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+1
They were very prompt and responsive. They installed garage door on Saturday and there was an issue about clearance because of miscommunication. But they kept me informed and fixed it on Monday. The photos show on Friday and Monday. Their service and communication through the entire process was pronominal and always kept me up to date on the progress
Posted on Thumbtack Thumbtack
Mark W. profile picture
Mark W.
834 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+0
I highly recommend Palms. Exemplary customer service & my problem was solved within 45 minutes!!! Above and beyond service.
Posted on Thumbtack Thumbtack
Sarah g. profile picture
Sarah g.
840 days ago
Thumbtack star 1Thumbtack star 2Thumbtack star 3Thumbtack star 4Thumbtack star 5Verified
+0
Professional, provided me different options and answered my questions in details; efficient, I had the consultation on Thursday and the new garage door was up and running on Saturday. I would recommend Palms Garage Doors to anyone.
Posted on Angie's List Angie's List
Homeowner profile picture
Homeowner
49 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Prompt reply and great service, technician Peter explained what needed to be replaced and why. Very happy customer!
Posted on Angie's List Angie's List
Michael L. profile picture
Michael L.
57 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
He was fast, did everything he said he was gonna do!
Posted on Angie's List Angie's List
Homeowner profile picture
Homeowner
57 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Fast job good price
Posted on Angie's List Angie's List
Gerald F. profile picture
Gerald F.
127 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Great job!
Posted on Angie's List Angie's List
Eric S. profile picture
Eric S.
140 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Both more knowledgeable and less expensive
Posted on Angie's List Angie's List
Sharon D. profile picture
Sharon D.
145 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Efficient and price was great!
Posted on Angie's List Angie's List
Don M. profile picture
Don M.
220 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
The service response was prompt and the work was well done. The technician explained the job and performed the repair as described. I would hire them again. Don
Posted on Angie's List Angie's List
Michael M. profile picture
Michael M.
227 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Work completed.
Posted on BBB BBB
Richard Y profile picture
Richard Y
256 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
I have high expectations doing things with high quality and Palms is one of the few companies that could meet my high expectations. What sets Palms apart from most other companies is that they have professional project managers who make sure the customer is happy with the job. I get slow responses (hours) from other companies about my concerns and questions before vendor selection but Palms was very quick to respond to my phone / text messages within minutes. For example, I had concerns about how my doors would look centered even though my door openings were smaller than standard size doors and risks looking off-centered. ******* was very responsive to my concerns and ensured me the installers would have ways to make the door look good. When the installers came, they at first refused to center the door because he didn't know how to do it and was continuing to install the door off-centered but when I quickly called/texted ******* mid-job, within minutes she was able to reach out to the installer's supervisor who rushed to my house, took a look at the situation and immediately came up with a smart way to make the doors centered. I was impressed with both ******* and the installer's supervisor. The doors looked great and I would absolutely recommend Palms to others.
Posted on Angie's List Angie's List
Milin S. profile picture
Milin S.
268 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Peter Edwards from Palms Garage Doors provided exceptional service. He was incredibly knowledgeable, helpful, and transparent throughout the process. I appreciated that his estimates focused strictly on what was necessary, without any upselling. The company was highly responsive—scheduling the visit and completing the work much faster than expected. The pricing was very fair; I’m hopeful the quality stands the test of time and will update this review should any issues arise.
Posted on Angie's List Angie's List
Nicholas H. profile picture
Nicholas H.
271 days ago
AngiesList star 1AngiesList star 2AngiesList star 3AngiesList star 4AngiesList star 5Trustindex verifies that the original source of the review is Angie's List.
Great job, quick!
Posted on BBB BBB
Nora H profile picture
Nora H
362 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
I had a great experience working with Palms Garage Doors. From the initial estimate to scheduling the repair, all representatives were helpful and kind. Our garage door repairman was Illia - he was incredibly kind, friendly, and communicative throughout the entire process. He took the time to explain what needed to be fixed, answered all my questions, and made sure everything was working perfectly before he left. The quality of his work was excellent, and I truly appreciated his professionalism. I highly recommend him to anyone needing reliable, top-notch garage door service.
Posted on BBB BBB
Kalvin J profile picture
Kalvin J
387 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Illia was fantastic! He was right on time, explained why my garage door was having issues and laid out several different paths forward for fixing it. He completed the job in a little under an hour, paired all my new remotes and answered any remaining questions I had. He was kind and didn't make me feel silly for asking questions. 1000% would recommend to anyone in the area. Thanks again *****!
Posted on BBB BBB
Trevor S profile picture
Trevor S
401 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
We had a fantastic experience with Oriel from Palms Garage Doors! He was extremely friendly, professional, and knowledgeable, and quickly diagnosed and fixed our garage door issue. The service was fast, affordable, and high quality a rare combination these days. You can tell ***** truly cares about his customers and takes pride in his work.If youre looking for garage door repair or installation in the Bay Area, I highly recommend Palms Garage Doors. Reliable, honest, and top-notch service from start to finish!
Posted on BBB BBB
Barry G profile picture
Barry G
413 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
We recently had a spring break on our garage door, and we got opinions/quotes from several recommended garage door shops. Palms not only provided lots of useful information to help inform our decision, but the price was very reasonable. Zoli was fantastic - knowledgeable, personable, and fast at getting the job done. We would definitely recommend Palms to others!
Posted on BBB BBB
Jerald E profile picture
Jerald E
472 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
*** arrived ahead of schedule and was simply great. Courteous and polite but more important efficient and thorough; immediately analyzing the work to be done and doing it. I will be asking for him by name in all future dealings with Palms.
Posted on BBB BBB
Michael T profile picture
Michael T
538 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Service was professionally completed in a timely manner. We are very satisfied with the completed door.
Posted on BBB BBB
Karen P profile picture
Karen P
552 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Very helpful. Very very happy with service and information they told me about my door and care for my door. I will refer all friends
Posted on BBB BBB
Paul L profile picture
Paul L
584 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
Plus Garage Doors did a great job fixing my garage door. It was very noisy and rollers and cables needed replacement and the technician did the job skillfully and on time. He even left me with extra bolts for the door opener that the previous guys did not. Thank you for a great job.
Posted on BBB BBB
simon j profile picture
simon j
602 days ago
BBB star 1BBB star 2BBB star 3BBB star 4BBB star 5Trustindex verifies that the original source of the review is BBB.
?????If you're in need of garage door service, look no further than Palms Garage Door! I had an emergency when my garage door fell off the tracks, and I reached out to *****, who was incredibly prompt in his response! ??? He provided a clear timeline and arrived exactly when he said he wouldimpressive! He assessed the situation swiftly and made several recommendations, giving us options that suited our needs. ***** went above and beyond, even after hours, to ensure everything was back on trackliterally! ???? He not only fixed the door but also upgraded us to a belt-driven opener. He took the time to walk my family through the process, showing us how to connect to the Wi-Fi and use all the new functions. Honestly, this guy knows his stuff, and his customer service is off the charts. For anyone needing garage door help, I HIGHLY recommend Palms Garage Door! ???? #GarageDoor #CustomerService #HomeImprovement #PalmsGarageDoor #FiveStars
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