How to Fix a Garage Door Cable: A Step-by-Step Guide for Homeowners

A garage door cable is essential for the smooth operation of your garage door system. When functioning correctly, it helps balance the door’s weight, making the door open and close with ease. However, when a cable breaks, it can cause the door to become misaligned or even fail to open entirely. If you’re asking, “How do you fix a garage door cable?” you’re in the right place. This guide will take you through each step to make sure your door functions safely and smoothly once more.

Fixing a broken cable can seem daunting, but with the right knowledge and tools, you can handle it yourself. This repair helps restore the functionality of your garage door while also improving the safety of your home. Don’t let a broken cable disrupt your daily routine. By following our step-by-step guide, you’ll be able to repair it efficiently and get your garage door back in working order.

Understanding Garage Door Cable Components

Garage door cables are essential components that keep your system running smoothly. There are two main types: torsion cables and extension cables. Torsion cables work with torsion springs to lift the door as the springs unwind, while extension cables help lift the door by stretching and contracting in extension spring systems. It’s essential to understand these garage door cable components.

Both torsion and extension cables work alongside other parts like pulleys, drums, and springs. Together, they balance the weight of the door, ensuring it opens and closes without issues. Proper functioning of these components prevents wear on the opener and improves the door’s overall efficiency. Regular maintenance of these parts keeps your garage door system safe and durable.

Signs That Your Garage Door Cable Needs Fixing

A malfunctioning garage door cable can present several signs that shouldn’t be ignored. Some common indicators that your garage door cable may need fixing include:

Uneven Door Movement

If your door seems to be moving unevenly, it could be a sign that one of the cables is worn or damaged.

Visible Fraying or Wear

Check the cable for signs of fraying, rust, or excessive wear. If you detect any damage, it’s time to replace the cable.

Noise from the Garage Door Opener

If you hear a loud grinding or squeaking sound while opening or closing the door, it may be caused by a faulty cable.

Door Falling Too Fast or Not Opening at All

If the door closes too quickly or fails to open, it may indicate that the cable has snapped or become detached.

Ignoring these signs could lead to more severe damage or safety risks, making it essential to address these issues promptly.

Is It Safe to Fix a Garage Door Cable Yourself?

Fixing a garage door cable yourself can be risky. Garage door cables are highly tensioned, and improper handling can result in injuries. Also, working with torsion or extension springs can be hazardous without the right experience and tools. It’s important to understand the complexities involved before deciding on a DIY repair.

If you’re unsure about fixing the cable or suspect other issues like damaged springs or misaligned tracks, it’s best to call a professional. A professional garage door technician possesses the proper tools and knowledge to carry out the repair safely. DIY repairs may save money, but safety should always come first when dealing with complex garage door systems.

Tools and Materials Needed to Fix a Garage Door Cable

Before beginning the repair, make sure you have the necessary tools and materials. Here’s a list of what you will need to fix garage door cable:

• Wrenches and Pliers: To remove bolts and other hardware.
• Gloves: To protect your hands from sharp edges and to ensure a secure grip.
• Replacement Garage Door Cable: Be sure to purchase a high-quality cable that matches the specifications of your garage door.
• C-Clamps: Used to secure the door in position during the repair process.
• Safety Glasses: To protect your eyes from debris.
• Lubricant: Applied to the springs, rollers, and tracks to keep everything running smoothly.

Before purchasing the replacement cable, double-check the size and specifications required for your garage door to ensure a perfect fit.

Step-by-Step Guide on How to Fix a Garage Door Cable

If you’re wondering, “How do you fix a garage door cable?” here’s a step-by-step guide. Fixing your garage door cable involves careful steps to ensure safety and proper function.

Step 1: Prepare the Garage and Disconnect Power

Disconnect the garage door opener and clear the space around the door. Be sure to wear gloves and safety glasses for protection during the process.

Step 2: Inspect and Assess the Damage

Examine the cable for any noticeable signs of wear, corrosion, or damage. If it’s just loose, you might tighten it; if snapped, a full replacement is needed.

Step 3: Loosen the Tension

Release tension from the spring mechanism using a winding bar for torsion springs or follow the instructions for extension springs. This step is essential for your safety.

Step 4: Remove the Broken Cable

Remove the cable from the pulley system and drum. Keep track of the order to install the new cable correctly.

Step 5: Install the New Cable

Thread the new cable through the pulley system, ensuring it aligns smoothly with the drum and track. Proper alignment ensures efficient operation.

Step 6: Re-tighten and Test the Garage Door

Tighten the springs again and check the door’s functionality by opening and closing it multiple times. If it moves smoothly, the repair is complete!

Troubleshooting Common Garage Door Cable Issues

Even after successfully fixing the cable, you may encounter a few issues. Here are a few common garage door cable issues and their solutions:

Cable Slipping Off the Drum

If the cable keeps slipping off, check the spring tension for any inconsistencies. Ensure the cable is aligned properly and the tension is evenly distributed across both sides of the door.

Unbalanced Door After Installation

An uneven door may require adjustment on one side. Recheck the alignment of both the springs and cables to make sure everything is properly balanced.

Uneven Tension on the Springs

Uneven spring tension can result in the door lifting unevenly or producing noise while operating. Adjust the springs carefully using the proper tools to ensure even tension on both sides.

When to Seek Professional Help

When you’re unsure about how to fix a garage door cable and the repair becomes more complicated, it’s wise to call a professional garage door repair expert. While DIY repairs can save money, attempting complex repairs without the right tools or experience can be dangerous and cause further damage.

A professional technician will not only repair the cable but also inspect the springs and track for any underlying issues. This thorough check can prevent additional problems, saving you from more costly repairs in the future. Expert assistance guarantees that the job is completed safely and accurately on the first attempt.

Preventive Maintenance Tips to Avoid Future Garage Door Cable Issues

To avoid future issues with your garage door cables, it’s important to follow some simple preventive maintenance tips. Regular maintenance can help your garage door system run smoothly and prevent costly repairs down the line.

1. Lubricate the Cables and Tracks

Apply a silicone-based lubricant to the cables and tracks regularly. This helps reduce friction, preventing wear and ensuring smooth movement, which improves the overall efficiency of your garage door system.

2. Inspect for Wear and Tear

Check the cables every few months for any signs of wear, rust, or damage. Catching any issues early can help prevent a breakdown and ensure your garage door functions safely.

3. Tighten Hardware Periodically

Over time, bolts and hardware may loosen. Regularly check and tighten any loose components to ensure the garage door operates smoothly and to avoid unnecessary stress on the cables and springs.

By following these maintenance tips, you will keep your garage door cables in top shape. Regular upkeep ensures safe and reliable door operation while extending the life of your garage door system.

FAQs About Fixing a Garage Door Cable

Can a damaged garage door cable harm my door opener?

Yes, a damaged garage door cable can harm the door opener. If the cable is broken or loose, it causes the door to become unbalanced, putting extra strain on the opener. This can lead to potential damage and costly repairs.

What should I do if my garage door cable snaps while I’m using it?

If the cable snaps during use, immediately disconnect the power to the garage door to prevent further damage. Avoid using the door until it is repaired to prevent additional strain on other components and ensure safety.

Can a broken garage door cable cause the door to fall?

Yes, a broken garage door cable can cause the door to lose balance, making it fall unexpectedly. This could result in damage to the door and the opener mechanism, creating potential safety hazards for anyone nearby.

How do I adjust the tension on a garage door cable?

To adjust the tension on a garage door cable, you must first release and then reapply tension to the spring system. Make sure the tension is evenly balanced on both sides of the door for smooth and proper operation.

Should I replace both garage door cables at the same time?

Yes, it’s advisable to replace both garage door cables simultaneously. This ensures proper balance and helps the door operate smoothly, preventing potential issues with uneven wear or performance. Replacing only one cable can lead to uneven wear and potential issues with door movement.

Conclusion

Fixing a garage door cable may seem challenging, but with the right tools and guidance, it’s a task you can handle. If you follow this step-by-step guide, you’ll have your garage door functioning like new. However, if you ever find yourself asking, “How do you fix a garage door cable?” and are unsure about the process, it’s always wise to consult a professional.

At Palms Garage Doors, we understand the importance of a properly functioning garage door for your home’s safety and convenience. If you face any challenges or require professional help, feel free to contact us. Our experienced team is here to provide reliable and affordable garage door repair in San Jose, CA.

A broken cable or a faulty garage door shouldn’t interrupt your daily activities. Take action now and ensure your garage door is in top condition. If you need professional help or want to avoid DIY complications, contact us at Palms Garage Doors for all your garage door repair needs. We’re just a call away!

End Note

If you’re facing issues with your garage door cable or need help with other garage door services, Palms Garage Doors is here for you. We specialize in garage door repair, installation, and maintenance. Our professional team ensures quick and reliable solutions no matter what the problem. Need a fast fix? Explore our emergency garage door repair solutions for quick, reliable fixes when you need them most..

Browse our selection of products to discover the ideal match for your home. We offer high-quality options like the CHI Door Collections, ensuring your garage door looks great and functions smoothly. Our commercial garage door repair services are perfect for businesses, providing efficient and effective solutions to keep your garage doors in top condition.

Ready for service? It’s easy to schedule an appointment with us through our Book An Appointment page. Learn more about our services by visiting our About page, or check out our blog posts for helpful tips and advice. Follow us on Instagram and Facebook for updates and promotions, or visit our Yelp page to see what our satisfied customers are saying. If you need help, don’t hesitate to Contact Us now!

Palms Garage Doors

1303 Isengard Ct, San Jose, CA 95121, United States +16506006656

Garage door not working right now?

Call Palms Garage Doors. We are open 24/7.

Call (650) 600-6656Book online

PG

About the author: the Palms Garage Doors team

Palms Garage Doors is a licensed garage door company at 1303 Isengard Ct, San Jose, CA 95121, serving the Bay Area. Open 24/7.

Reviewed by Elad Levi, owner. Licensed qualifier · CSLB #1088937 · C-61 / D-28. Verify the license with the CSLB.

Call (650) 600-6656 · More from the Palms blog

Sources

• Instagram (instagram.com)
• Facebook (facebook.com)
• Yelp (yelp.com)

 
 
 
 
 
 
All reviews
 
 
  
Google
 
 
  
Yelp
 
 
  
Angie's List
 
 
  
BBB
 
 
  
Thumbtack
 
 
 
 
 
 
 
 
 
Excellent4.92149 reviews
 
4.9
 
Excellent2149 reviews
 
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   Google    Yelp    Angie's List    BBB    Thumbtack  
 
 
 
 
 
  
 
Excellent4.91017 reviews
 
4.9
 
Excellent1017 reviews
 
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Excellent4.9640 reviews
 
4.9
 
Excellent640 reviews
 
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Excellent5.024 reviews
 
5.0
 
Excellent24 reviews
 
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Excellent4.952 reviews
 
4.9
 
Excellent52 reviews
 
 Write a review 
 
 
 
  
 
Excellent4.9416 reviews
 
4.9
 
Excellent416 reviews
 
 Write a review 
 
 
 
  
 
 
 
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Marc 
 
19 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
+3
Peter, Antonio, and Gavin were amazing!  They worked so hard to make everything just perfect for us. It was enjoyable to have them and they were professional, friendly , respectful and so conscientious. They were all gentleman.  They made sure to explain everything to us .  I’m so happy I went with Palm , to get our garage doors . The doors are  so amazing and everything works  perfectly! They run smooth and quiet. I would give them the highest recommendation!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jessie _ Shuang Ji 
 
48 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
+0
Peter did an awesome job installing my garage door opener. I have 3 different companies came, and they are either not professional or giving me ridiculous price. Peter noticed our door is 8 feet right away, he gave me good solutions, did the job fast, tested and showed me everything.I am super happy with the service
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Noel Surio 
 
52 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
+0
Very good customer service. Worked with us to get the garage door that we wanted and they made sure it came out the way we wanted.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Supraja Sivaram 
 
64 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
+0
My garage door spring broke and my car was completely trapped inside, so I was in a real bind. I messaged Palms Garage Doors on Yelp and they responded extremely quickly. Peter arrived right on time as scheduled and got straight to work. He fixed the door efficiently and professionally, and best of all, there was zero upselling. They did a fantastic job and I wouldn't hesitate to call them again. Highly recommended!
  
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Supraja S. 
 
65 days ago
 
 
 Verified 
+0
Total lifesavers. Our garage door spring snapped unexpectedly and trapped our car right when we needed to head out. I reached out to Palms Garage Doors through Yelp, and their response time was lightning-fast. Peter showed up right when promised, diagnosed the issue instantly, and had the spring replaced and the door running smoothly in no time. Honest pricing with zero annoying upselling. Excellent service from start to finish--five stars!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jonathan Chan 
 
65 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
+0
Elad was fantastic. Very quick and thorough. Gave me options. Thank you!
He was able to fix the broken spring in less than 30 minutes
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Mark Benton 
 
66 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
+2
My garage unexpectedly came off the brackets as my wife went off to work, and Brian was absolutely awesome with great service and very professional!!
You can tell he was very Very experience. He came in, accessed the situation and in 3 mins, got his tools and literally attacked the technical repair job!!
Completed the job literally in minutes.!!
I will be calling them back for further service and products in the future!! in addition, got same-day service within 3 hours of the call!! Excellent Absolutely, and Outstanding !!!
  
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Victor C. 
 
66 days ago
 
 
 Verified 
+0
My garage door failed to lift all of a sudden on a Saturday over the labor day weekend. Got a reference and called the Palms Services. The technician showed up on Sunday morning around noon and quickly diagnosed the broken spring torsion. We agreed to upgrade the spring to a heavy-duty, standard dual-torsion spring and also replace the 10 wheels in the rail. The total price was on the higher end (from my research) but it is a holiday weekend and an emergency service request. The technician shared some maintenance knowledge with me and got everything fixed within an hour. No complain.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 achristo70 
 
67 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
+1
Peter was awesome and I highly recommend. Professional, knowledgeable clean and easy to work with. Changed our broken Torsion spring, showed me the drums, rollers, hinges. He even made me a video to show me where and how to do maintenance (spray lube).
  
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 A C. 
 
68 days ago
 
 
 Verified 
+0
9/4/2026 - Peter was awesome and I highly recommend. Professional, knowledgeable, clean and easy to work with. Changed our broken Torsion spring, showed me the drums, rollers, hinges. He even made me a video to show me where and how to do maintenance (spray lube).
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Ramkumar Jeevakan 
 
90 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
+0
Palms Garage door team is very professional team and in particular service tech Zoli is very well-mannered and knowledgeable.

Update
6 months after the install , had an problem, where the garage door and it’s WiFi connection. Office folks who I spoke to was very responsive and immediately sent a tech .  Illia was the tech who came onsite , took the time to explain why it lost its connectivity, he was very responsive and helpful.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Antonio Gil 
 
95 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
+1
The service and work was done real fast and excellent… thank you
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Rodrigo C 
 
96 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
+0
Had a great experience! Illia is a super nice guy, diagnosed the problem quickly and professionally, got it done even though it was past 9pm! Service was quick and effective.
  
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Gordon Y. 
 
114 days ago
 
 
 Verified 
+0
My garage door was making a lot of noise lately.  I reached out to another company who gave me an unexpected solution, asking me to change a lot of things and wanted to charge me a lot of money with unnecessary upsell.  I reached out to Palms and they responded quickly.  Illia came out on a Sunday, super pleasant and knowledgeable.   He explained my garage door issue and I only needed a tune up which he did.  The door is now a lot quieter and operating more smoothly.  I really appreciate his honesty and no upsell what so ever. I will use Palms when I need to replace my opener as they are local business and know how to treat their customers.
  
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Sandeep P. 
 
132 days ago
 
 
 Verified 
+0
i had a great experience with my technician with replacing my broken garage door.He was very knowledgeable and professional, quickly identified the broken spring and replaced it in a jiffy and just like that its brand new again. i would highly recommend them if you have some any troubles with your garage door.
  
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Lorraine N. 
 
154 days ago
 
 
 Verified 
+0
Our experience with Palm Garage Doors was fast and professional. The company's office returned my inquiry almost immediately. The next day their technician, Illia, arrived on schedule. He quickly diagnosed the issues with our non functioning garage door, and detailed the various options for repairs, and pricing for each. We chose the option that worked best for us, with upfront pricing and warranties. Illia was very knowledgeable, and within a couple hours, we had a "new" working garage door. We are very pleased with our experience with Palm Garage and Illia.
  
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Wilson C. 
 
166 days ago
 
 
 Verified 
+0
Great job fixing a broken torsion spring and cables at my house in SF. Technician was friendly and knowledgeable and got it done quickly. Would highly recommend.
  
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Meher V. 
 
167 days ago
 
 
 Verified 
+0
5 stars for responsiveness. Thd technican arrived on time. He diagnosed the issue very quick, and was able to replace the faulty garage door opener in less than an hour. The price was reasonable too. The entire process was very smooth and professional. Overall I'm very satisfied and highly recommend them.
  
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Diane W. 
 
169 days ago
 
 
 Verified 
+1
One of the rollers on our garage door came off track recently causing issues with opening and closing. 

I found Palms Garage Doors on Yelp. They had excellent reviews by customers and a 4.9 star rating. We gave them a call and were told they could be here today between 12:30pm and 2:30pm. 

Elad was very punctual and arrived at exactly 12:30pm. He took a look at our garage door and assessed the situation.  The bolts on our garage door needed to be tightened. Many had become loose over time. He increased the tension of the spring coils because our garage door off balance and he replaced all the metal rollers within the metal track.  He said it would take him about 45 minutes to fix. 

Everything worked out great. He did exactly as he had promised and with great efficiency. He made sure to show us, before he left, what got replaced. The garage door opens and closes so much smoother and better than before. It's much quieter too.  

Elad, was very professional and kind. He did an amazing job fixing our garage door. My husband and I appreciated that he could fix it the same day we called.  We will definitely reach out to him in the future if need be, for our garage door needs.
  
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Naima S. 
 
170 days ago
 
 
 Verified 
+0
Illia was wonderful! He patiently explained what was wrong with our garage door and gave us 3 options for repair and let us decide what was best for us at the time. He did a great job and we would definitely call Palms again to work with Illia!
  
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Mike L. 
 
198 days ago
 
 
 Verified 
+0
I contacted Palm through Yelp for an estimate on my garage door opener, and Elad arrived within an hour. Instead of trying to upsell me on a brand new unit, he gave me a reasonable quote for a repair--with the promise that if he couldn't fix it, his troubleshooting time would be completely free. Thanks to his expertise, Elad pinpointed the exact problem and had it resolved in just 20 minutes. I am incredibly happy with their service. They offer quick response times, in-depth knowledge, and refreshing honesty. It's great to find a company that actually fixes the problem rather than making up reasons to replace expensive equipment. Highly recommended!
  
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Tim C. 
 
246 days ago
 
 
 Verified 
+1
Great service.   professional technician, fair price, highly recommend.
  
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Xinghua L. 
 
259 days ago
 
 
 Verified 
+0
Illia did a really great work fixing our door. He really well explained the problem and the solution. I like such transparency and I  learned more about my garage. Illia calls in advance about the timing and is very patient with my questions. Great work and many thanks to him.
  
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Andy A. 
 
306 days ago
 
 
 Verified 
+0
Zoli has done a great job fixing our garage door issue. He’s very responsive and professional on diagnosing the issue, getting the right parts, and having the job done quickly. Highly recommend the company.
  
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Yijin Z. 
 
397 days ago
 
 
 Verified 
+0
Illia is very reliable! He called ahead to confirm the time and showed up right on schedule. He did a thorough inspection and explained everything to us with great patience (we know nothing about garage doors, apparently!). He replaced the springs and did an excellent job and everything’s working perfectly now. Such a relief!
  
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Ray J. 
 
594 days ago
 
 
 Verified 
+0
Perfect job
  
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Luther S. 
 
701 days ago
 
 
 Verified 
+0
Leo from Palm Garage Door did a great job fixing our garage door. He gave us our options and advised us what is better to spend on in the meantime. He went to the store the parts and tools he needed and finished the work within a couple of hours on a Sunday night. Highly recommended!
  
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Balaji M. 
 
832 days ago
 
 
 Verified 
+1
They were very prompt and responsive. They installed garage door on Saturday and there was an issue about clearance because of miscommunication. But they kept me informed and fixed it on Monday.
The photos show on Friday and Monday. 
Their service and communication through the entire process was pronominal and always kept me up to date on the progress
  
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Mark W. 
 
834 days ago
 
 
 Verified 
+0
I highly recommend Palms.  Exemplary customer service & my problem was solved within 45 minutes!!!  Above and beyond service.
  
 
 
 
 
 
 Posted on Thumbtack  
 
  
 
 
 Sarah g. 
 
840 days ago
 
 
 Verified 
+0
Professional, provided me different options and answered my questions in details; efficient, I had the consultation on Thursday and the new garage door was up and running on Saturday. I would recommend Palms Garage Doors to anyone.
  
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Homeowner 
 
49 days ago
 
 
 Trustindex verifies that the original source of the review is Angie's List. 
Prompt reply and great service, technician Peter explained what needed to be replaced and why. Very happy customer!
  
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Michael L. 
 
57 days ago
 
 
 Trustindex verifies that the original source of the review is Angie's List. 
He was fast, did everything he said he was gonna do!
  
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Homeowner 
 
57 days ago
 
 
 Trustindex verifies that the original source of the review is Angie's List. 
Fast job good price
  
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Gerald F. 
 
127 days ago
 
 
 Trustindex verifies that the original source of the review is Angie's List. 
Great job!
  
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Eric S. 
 
140 days ago
 
 
 Trustindex verifies that the original source of the review is Angie's List. 
Both more knowledgeable and less expensive
  
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Sharon D. 
 
145 days ago
 
 
 Trustindex verifies that the original source of the review is Angie's List. 
Efficient and price was great!
  
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Don M. 
 
220 days ago
 
 
 Trustindex verifies that the original source of the review is Angie's List. 
The service response was prompt and the work was well done. The technician explained the job and performed the repair as described. I would hire them again. Don
  
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Michael M. 
 
227 days ago
 
 
 Trustindex verifies that the original source of the review is Angie's List. 
Work completed.
  
 
 
 
 
 
 Posted on BBB  
 
  
 
 
 Richard Y 
 
256 days ago
 
 
 Trustindex verifies that the original source of the review is BBB. 
I have high expectations doing things with high quality and Palms is one of the few companies that could meet my high expectations. What sets Palms apart from most other companies is that they have professional project managers who make sure the customer is happy with the job. I get slow responses (hours) from other companies about my concerns and questions before vendor selection but Palms was very quick to respond to my phone / text messages within minutes. For example, I had concerns about how my doors would look centered even though my door openings were smaller than standard size doors and risks looking off-centered. ******* was very responsive to my concerns and ensured me the installers would have ways to make the door look good. When the installers came, they at first refused to center the door because he didn't know how to do it and was continuing to install the door off-centered but when I quickly called/texted ******* mid-job, within minutes she was able to reach out to the installer's supervisor who rushed to my house, took a look at the situation and immediately came up with a smart way to make the doors centered. I was impressed with both ******* and the installer's supervisor. The doors looked great and I would absolutely recommend Palms to others.
  
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Milin S. 
 
268 days ago
 
 
 Trustindex verifies that the original source of the review is Angie's List. 
Peter Edwards from Palms Garage Doors provided exceptional service. He was incredibly knowledgeable, helpful, and transparent throughout the process. I appreciated that his estimates focused strictly on what was necessary, without any upselling. The company was highly responsive—scheduling the visit and completing the work much faster than expected. The pricing was very fair; I’m hopeful the quality stands the test of time and will update this review should any issues arise.
  
 
 
 
 
 
 Posted on Angie's List  
 
  
 
 
 Nicholas H. 
 
271 days ago
 
 
 Trustindex verifies that the original source of the review is Angie's List. 
Great job, quick!
  
 
 
 
 
 
 Posted on BBB  
 
  
 
 
 Nora H 
 
362 days ago
 
 
 Trustindex verifies that the original source of the review is BBB. 
I had a great experience working with Palms Garage Doors. From the initial estimate to scheduling the repair, all representatives were helpful and kind. Our garage door repairman was Illia - he was incredibly kind, friendly, and communicative throughout the entire process. He took the time to explain what needed to be fixed, answered all my questions, and made sure everything was working perfectly before he left. The quality of his work was excellent, and I truly appreciated his professionalism. I highly recommend him to anyone needing reliable, top-notch garage door service.
  
 
 
 
 
 
 Posted on BBB  
 
  
 
 
 Kalvin J 
 
387 days ago
 
 
 Trustindex verifies that the original source of the review is BBB. 
Illia was fantastic! He was right on time, explained why my garage door was having issues and laid out several different paths forward for fixing it. He completed the job in a little under an hour, paired all my new remotes and answered any remaining questions I had. He was kind and didn't make me feel silly for asking questions. 1000% would recommend to anyone in the area. Thanks again *****!
  
 
 
 
 
 
 Posted on BBB  
 
  
 
 
 Trevor S 
 
401 days ago
 
 
 Trustindex verifies that the original source of the review is BBB. 
We had a fantastic experience with Oriel from Palms Garage Doors! He was extremely friendly, professional, and knowledgeable, and quickly diagnosed and fixed our garage door issue. The service was fast, affordable, and high quality a rare combination these days. You can tell ***** truly cares about his customers and takes pride in his work.If youre looking for garage door repair or installation in the Bay Area, I highly recommend Palms Garage Doors. Reliable, honest, and top-notch service from start to finish!
  
 
 
 
 
 
 Posted on BBB  
 
  
 
 
 Barry G 
 
413 days ago
 
 
 Trustindex verifies that the original source of the review is BBB. 
We recently had a spring break on our garage door, and we got opinions/quotes from several recommended garage door shops. Palms not only provided lots of useful information to help inform our decision, but the price was very reasonable. Zoli was fantastic - knowledgeable, personable, and fast at getting the job done. We would definitely recommend Palms to others!
  
 
 
 
 
 
 Posted on BBB  
 
  
 
 
 Jerald E 
 
472 days ago
 
 
 Trustindex verifies that the original source of the review is BBB. 
*** arrived ahead of schedule and was simply great. Courteous and polite but more important efficient and thorough; immediately analyzing the work to be done and doing it. I will be asking for him by name in all future dealings with Palms.
  
 
 
 
 
 
 Posted on BBB  
 
  
 
 
 Michael T 
 
538 days ago
 
 
 Trustindex verifies that the original source of the review is BBB. 
Service was professionally completed in a timely manner. We are very satisfied with the completed door.
  
 
 
 
 
 
 Posted on BBB  
 
  
 
 
 Karen P 
 
552 days ago
 
 
 Trustindex verifies that the original source of the review is BBB. 
Very helpful. Very very happy with service and information they told me about my door and care for my door. I will refer all friends
  
 
 
 
 
 
 Posted on BBB  
 
  
 
 
 Paul L 
 
584 days ago
 
 
 Trustindex verifies that the original source of the review is BBB. 
Plus Garage Doors did a great job fixing my garage door. It was very noisy and rollers and cables needed replacement and the technician did the job skillfully and on time. He even left me with extra bolts for the door opener that the previous guys did not. Thank you for a great job.
  
 
 
 
 
 
 Posted on BBB  
 
  
 
 
 simon j 
 
602 days ago
 
 
 Trustindex verifies that the original source of the review is BBB. 
?????If you're in need of garage door service, look no further than Palms Garage Door! I had an emergency when my garage door fell off the tracks, and I reached out to *****, who was incredibly prompt in his response! ??? He provided a clear timeline and arrived exactly when he said he wouldimpressive! He assessed the situation swiftly and made several recommendations, giving us options that suited our needs. ***** went above and beyond, even after hours, to ensure everything was back on trackliterally! ???? He not only fixed the door but also upgraded us to a belt-driven opener. He took the time to walk my family through the process, showing us how to connect to the Wi-Fi and use all the new functions. Honestly, this guy knows his stuff, and his customer service is off the charts. For anyone needing garage door help, I HIGHLY recommend Palms Garage Door! ???? #GarageDoor #CustomerService #HomeImprovement #PalmsGarageDoor #FiveStars
  
 
 
 
 
 
 
 
 
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