Is it any wonder we feel lost and confused when our electronic devices do not work as they should? After all, we have come to rely on them so much. Some devices are more important than others, of course. Take garage door keypads, for example. A failing garage door keypad can cause a slew of issues in your home. For instance, you will not be able to open or close your garage door if the keypad is not working, preventing you from parking your car and storing items in the garage.

If you are having trouble with your garage door keypad, here are some quick fixes for common issues. With a little troubleshooting, you should be able to get your keypad working properly again. If not, then you may need to call a garage door repair company, like Palms Garage Doors, for assistance.

How to Troubleshoot a Failing Garage Door Keypad

Check The Keypad Battery

If you are having trouble with your garage door, it might be because you need to change the batteries in your remote control. Unfortunately, many people forget to check the batteries in their wireless keypads, but that should be the first place you must check if you are having issues.

The following are indicators that your battery may be low or dead:

    • The keypad does not function at all.
    • The remote is nonfunctional.
    • The keypad will not light up.
    • You have to enter the PIN multiple times.

First, locate the battery compartment, usually at the bottom of the keypad. Once you have found the compartment, remove the cover and take out the old batteries. Next, insert new batteries into the case and replace the cover. 

Most home improvement stores stock fresh batteries for garage door keypads. Take note that lithium batteries are a good choice if you reside in an area with chilly winters.

Check the Physical Condition of the Keypad

If the condition of your remote controller is poor or it is an old model or keypad, it may not work properly. Over time, exposure to extreme temperatures, humidity, liquid spills, and normal wear and tear can cause your garage door and remote controller to malfunction.

If you are having trouble with your keypad, inspect it for damage. Look for cracks, stuck or broken keys, and other problems. If you see the damage, you can try to fix the problem yourself or replace the keypad.

Check the Keypad for Frayed Wiring

Problems with your garage door keypad can often be traced back to a frayed wire. It is caused by years of use or exposure to extreme weather conditions. Regardless of the cause, a frayed wire will almost always result in problems. The first step is to check the device itself to see if there is a frayed wire.

First, remove the cover from the back to access the keypad or remote control. If there are any frayed wires between the keys, look inside. Problems with keypads are often caused by sloppy contact between the cables and the keys. Disconnect the wires and firmly reattach them if one of those is the problem.

Restart the Overhead Door Opener

If your garage door opener keypad is not working, or you have persistent problems with the system, you may want to try resetting the whole thing. Simply turn off your garage door opener and unplug it for five minutes. 

Rebooting your garage door opener will erase all of its temporary memory, preventing further problems. However, if the issue with your garage door opener persists, call a technician from Palms Garage Doors for professional troubleshooting.


If the keypad is still malfunctioning after doing the steps above, you may need to replace the keypad. You should also consider replacing the entire system if it is old. Before you go out and purchase a brand-new system, make sure to check the owner’s manual for any warranty information.

Garage Door Repair near Me

After a long day at work, arriving home to a garage door that would not open is very frustrating. At Palms Garage Doors, we are experts in garage door problems and are always here to get your garage door back in working order. Serving the Greater Bay Area from San Francisco to San Jose and up to Oakland, Palms Garage Doors has been in business for more than ten years. We focused on garage door repair, replacing garage door keypad, and garage door installation. Call us right away for free estimates to save yourself the trouble.

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